• Manage full lifecycle technical implementations including scoping, configuration, workflow development, testing, and launch • Develop custom automations and integrations using Python and SQL • Diagnose and resolve complex technical issues by recreating environments and delivering solutions • Translate client requirements into scalable workflow architectures and technical configurations • Maintain clear implementation documentation and contribute to internal playbooks • Advise clients on best practices for leveraging AI within marketing and SEO workflows

Grants and Development Specialist Location: Hybrid (Washington, DC Metro Area - in-office at least 1 day/week) Job Type: Full-Time Salary Range: $78,400 - $98,000 Job Description: The National Association for the Education of Young Children (NAEYC) is a 501c3 nonprofit organization with a mission to promote high-quality early learning for each and every child, birth through age 8, by connecting practice, policy, and research. NAEYC is seeking a dynamic, highly organized, and mission-driven Grants and Development Specialist to support and manage all aspects of the organization's grant portfolio. This role is responsible for coordinating grant development, submission, tracking, and reporting throughout the full grant lifecycle. Reporting to the Director of Development, the Specialist will collaborate across departments to identify funding opportunities, develop grant strategies, and ensure compliance with donor requirements. This individual will also contribute to broader fundraising efforts, donor communications, and special events. This is a new role offering the opportunity to build and document processes, systems, and best practices that strengthen NAEYC's development operations. Responsibilities: Grant Research & Strategy - Research and identify new funding opportunities, including grants and sponsorships - Gather data to support grant proposals and funding requests - Stay current on fundraising trends, grant regulations, and nonprofit best practices - Support research and logistics for fundraising events Grant Writing & Communications - Write and manage foundation grants, sponsorship proposals, and letters of inquiry - Develop reports and required grant documentation - Assist with donor communications, including acknowledgments, invitations, and newsletters Project Management - Manage the full lifecycle of grant proposals and submissions - Track deadlines and ensure timely, accurate submissions - Lead regular grant status meetings and provide updates - Develop tools, timelines, and systems to manage multiple grant projects Administrative & Data Management - Maintain proposal templates and grant tracking systems - Prepare compliance and program reports - Track fundraising and donor data through dashboards and reporting tools - Coordinate with finance on grant revenue and donations - Maintain a master calendar of grant deadlines and activities Qualifications: - Bachelor's degree in Business, Public Administration, Communications, or related field - 5+ years of grant writing and administration experience (including large, multi-year grants) - Strong project management and organizational skills - Exceptional written and verbal communication skills - Experience with donor databases and fundraising platforms (e.g., Salesforce) - Ability to manage multiple priorities and meet tight deadlines - Experience in nonprofit, public policy, or social services sectors - Knowledge of grant regulations and nonprofit financial practices - Experience with tools such as Blackbaud Grantmaking, Raiser's Edge, or Financial Edge - Familiarity with project management tools (e.g., SmartSheet) - Fundraising and donor engagement experience Knowledge, Skills & Abilities - Strong research and analytical skills - Ability to translate complex funding needs into compelling proposals - High attention to detail and accuracy - Collaborative, proactive, and solutions-oriented mindset - Proficiency in Microsoft Office and collaboration tools - Commitment to NAEYC's core values: excellence, equity, collaboration, innovation, and care Physical Demands: There are specific physical demands that must be met by an employee to successfully perform the essential functions of this position. For example, moving throughout a building, handling materials and objects, and communicating freely - writing, speaking, listening. Further discussion and reasonable accommodation will be considered to enable individuals with disabilities to perform the essential functions. Position Designation: Hybrid: Indicates that this role is based in the DC Metro Region and is required to physically be on-site in the DC office at least one day a week due to the needs of the organization. Employees are expected to be in the office on Wednesday's unless otherwise determined by immediate supervisor and department leadership. EQUAL EMPLOYMENT OPPORTUNITY - NAEYC is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, marital status, personal appearance, sexual orientation, gender identity or gender expression, family responsibilities, political affiliation, matriculation, genetic information, disability, or protected veterans status, or any other factor that is a prohibited consideration under applicable laws and regulations.

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who You Are: As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company. Requirements: - Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans. - Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. - Design, create and manage applications, and software integration/migration deployments. - Implementation services are delivered within scope or manage any changes in project scope, plans. - Identify potential issues and collaborate with leadership when needed, to develop contingency - Working with other departments and personnel to ensure information on customer needs are communicated. - Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business. - Assist in Educational webinars, workshops, and more. - Staying up to date with product features and releases. - Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. - Updates customer journey playbooks. - Demonstrate technical acumen to convert plans into workable solutions. - Communicate a passion for customer success with a team player attitude. - Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores). - Conduct analysis of approved customer content and create a transition plan or migration plan. - Advise customers on best practices, risks, and changes that impact institutional processes and timelines. - Responsible for driving consulting milestones and achieving the agreed-upon implementation - schedule. - Provide guidance to customers to address critical and/or outstanding issues impacting the - successful Implementation. - Actively lead the consulting engagement throughout the implementation. - Drive collaboration between internal functional teams and customers to achieve milestones and deliverables. - Handle basic support requests during the implementation phase. - Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success. - Always looking for ways to improve our onboarding delivery. - Maintain product knowledge and consistent education. - Cross-training with other success functions. - Other duties may be assigned and/or modified as business needs change Responsibilities: - Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support. - 2-3 years of experience using HighLevel or other similar vertical solutions. - Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. - Ability to handle multiple tasks in a fast-paced environment. - Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.). - Strong understanding and proficiency in software solutions and professional service offerings. - 2+ years of customer consulting work experience preferred. - 2+ years of marketing experience is a plus! - Strong verbal and written communication skills. - IT technical skills and platform integrations. - Experience in managing a diverse group and training each according to company standards. - Great communication skills, verbal, written, and presentation capabilities with both customers and leadership. - Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction. - Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment. - Strong analytical and organizational skills with superior attention to detail. - Ability to produce high-quality documents, SOP’s and customer journey Playbooks. - Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability Equal Employment Opportunity Information : The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

• Lead and deliver greenfield implementations of Dynamics 365 Finance and CRM modules. • Translate business requirements into functional and technical solution designs. • Configure, customize, and deploy Dynamics 365 Finance and CRM solutions. • Own full lifecycle implementations including requirement gathering, design, build, testing, deployment, and hypercare support. • Design and implement voice/telephony integrations with Dynamics 365 (CTI, call routing, call logging, screen pops, case creation). • Collaborate with telephony vendors and infrastructure teams on integration design. • Design and manage integrations using Power Platform, Azure services, and APIs. • Support data migration, validation, and reconciliation activities. • Ensure security, compliance, and governance standards are met. • Collaborate with business and IT stakeholders and provide implementation best-practice guidance.