Job Closed

This listing is no longer active.

HighLevel logo
HighLevel

The all-in-one sales & marketing platform that agencies can white-label. CRM, Email, 2-way SMS, Funnel Builder, & more!

Implementation Advisor

Implementation SpecialistCustomer SuccessFull TimeRemoteMid LevelTeam 201-500Since 2018H1B No SponsorCompany SiteLinkedIn

Location

India + 1 moreAll locations: India | Philippines

Posted

72 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Implementation Advisor

HighLevel

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who You Are: As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company. Requirements: - Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans. - Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. - Design, create and manage applications, and software integration/migration deployments. - Implementation services are delivered within scope or manage any changes in project scope, plans. - Identify potential issues and collaborate with leadership when needed, to develop contingency - Working with other departments and personnel to ensure information on customer needs are communicated. - Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business. - Assist in Educational webinars, workshops, and more. - Staying up to date with product features and releases. - Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. - Updates customer journey playbooks. - Demonstrate technical acumen to convert plans into workable solutions. - Communicate a passion for customer success with a team player attitude. - Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores). - Conduct analysis of approved customer content and create a transition plan or migration plan. - Advise customers on best practices, risks, and changes that impact institutional processes and timelines. - Responsible for driving consulting milestones and achieving the agreed-upon implementation - schedule. - Provide guidance to customers to address critical and/or outstanding issues impacting the - successful Implementation. - Actively lead the consulting engagement throughout the implementation. - Drive collaboration between internal functional teams and customers to achieve milestones and deliverables. - Handle basic support requests during the implementation phase. - Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success. - Always looking for ways to improve our onboarding delivery. - Maintain product knowledge and consistent education. - Cross-training with other success functions. - Other duties may be assigned and/or modified as business needs change Responsibilities: - Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support. - 2-3 years of experience using HighLevel or other similar vertical solutions. - Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. - Ability to handle multiple tasks in a fast-paced environment. - Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.). - Strong understanding and proficiency in software solutions and professional service offerings. - 2+ years of customer consulting work experience preferred. - 2+ years of marketing experience is a plus! - Strong verbal and written communication skills. - IT technical skills and platform integrations. - Experience in managing a diverse group and training each according to company standards. - Great communication skills, verbal, written, and presentation capabilities with both customers and leadership. - Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction. - Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment. - Strong analytical and organizational skills with superior attention to detail. - Ability to produce high-quality documents, SOP’s and customer journey Playbooks. - Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability Equal Employment Opportunity Information : The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Related Job Pages

More Implementation Specialist Jobs

ContractRemoteTeam 501-1,000H1B No Sponsor

• Lead and deliver greenfield implementations of Dynamics 365 Finance and CRM modules. • Translate business requirements into functional and technical solution designs. • Configure, customize, and deploy Dynamics 365 Finance and CRM solutions. • Own full lifecycle implementations including requirement gathering, design, build, testing, deployment, and hypercare support. • Design and implement voice/telephony integrations with Dynamics 365 (CTI, call routing, call logging, screen pops, case creation). • Collaborate with telephony vendors and infrastructure teams on integration design. • Design and manage integrations using Power Platform, Azure services, and APIs. • Support data migration, validation, and reconciliation activities. • Ensure security, compliance, and governance standards are met. • Collaborate with business and IT stakeholders and provide implementation best-practice guidance.

Idaho
$50 - $75 / hour
BlackRock logo

Implementation Consultant, Associate

BlackRock

Based in New York, New York, BlackRock is a publicly traded, international investment company serving millions of individuals worldwide. The company's clients a

Full TimeRemoteTeam 25,000Since 1988

About this role As an implementation consultant, you will be part of the Professional Services for eFront regional Practice in EMEA. As a member of the BlackRock family, eFront is on a path of exciting growth and development. The team is committed to increasing BlackRock’s exposure to Alternative Investments and providing new standards for Alternative Investments system implementation. We are proud to be pioneering thought leadership and innovative solutions in this space. You will integrate a multifaceted and fast-growing team within the Client Services department to play a key role in driving the expansion of eFront solutions! Your role and impact You will play a key role in the success of our team and business. Working across projects and teams, you will participate in successful delivery and implementation of eFront solutions. The role will give you the chance to work on our most challenging and exciting eFront projects, gaining both valuable experience and exposure within the company. The highest level of client service is encouraged as you resolve client needs and collaborate with teammates and partners to exceed client expectations. Via your deliveries, you will help your clients in their daily usage of the eFront platform, providing high quality screens and modules to track their pipeline, define their investments and follow their portfolios. eFront stands out as a real career catalyst: we are at the crossroads between software and the thriving businesses of Alternative Investments! Your responsibilities - Design documents & production of technical specifications - Develop/implement configurations according to technical specifications - Build tools for data migration (importing templates, scripts) - Build interfaces for 3rd party software - Develop and configure workflows - Develop and deliver screen functionality and screen layouts that meet specifications through the use of eFront scripting tools and technologies - Documentation and archiving of all configuration work for future reference - Work with Product Developers and/or Support Team on advanced requirements - Analyze and provide solutions to standard performance issues You have… - Bachelor's degree or higher in a technical field (i.e. Computer Science, Computer Engineering) - Minimum 5 years related experience - Prior experience as consultant in finance domain - Excellent problem-solving skills and an analytical mind - Ability to work independently and collaboratively as part of a team - Experience or desire for potential team leadership responsibilities - Technical proficiency in range of technologies including .NET (VB, C#, ASP.NET), SQL - Keen interest or background in Financial Services, Private Equity - Proficient in both written and spoken English Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

Luxembourg
Job Closed
Samsara logo

Implementation Consultant

Samsara

Pioneer of the Connected Operations Cloud

Full TimeRemoteTeam 1,001-5,000Since 2015H1B Sponsor

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara’s Mid-Market Customer Success team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s Mid-Market customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. In this role, you will be part of our Implementation team, responsible for helping Mid-Market customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system and overall ensuring a successful customer relationship. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a fast-growing company from within. This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. This is a remote position open to candidates residing in Canada. You should apply if: - You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. - You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. - You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. - You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. - You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: - Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform - Manage the deployment of Samsara technology to Mid-Market customers, enabling customers to achieve quick time to value in their investment - Create launch plans and a roadmap to increase product usage - Track implementation progress, participation, product adoption, and account health - Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases - Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers - Deeply understand the Samsara platform’s capabilities and explain them to customers of all types - Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: - 4 + years of experience in a senior Customer Success, account management, or strategic consulting role. Mid-Market SaaS experience preferred - This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence - Experience supporting or working with technical products - Excellent consultative skills with experience in end-to-end system implementations - Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software - Diplomacy, tact, and poise under pressure when working through customer issues - Bachelor’s degree from a 4-year institution An ideal candidate also has: - Has a strong bias for action, the ability to think big, with insistence on high standards - Has experience serving a large and complex customer base in B2B SaaS - Thrives in an unstructured, fast-paced, and change-heavy environment The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $79,204.55—$93,181.82 CAD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Canada
Job Closed
Samsara logo

Specialist Seller - Enterprise

Samsara

Pioneer of the Connected Operations Cloud

Full TimeRemoteTeam 1,001-5,000Since 2015H1B Sponsor

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara is seeking a high-impact enterprise seller to bring our newest product lines to market at scale (Asset Tags, Fleet Apps, Multi-cam). This is a strategic overlay role working in partnership with our most senior Account Executives (AEs) across Select & Strategic accounts. You will lead the charge in scaling early-stage products, influencing GTM, and defining budget strategies within some of our largest customers. About the Team This emerging team will report into a Regional Sales Director (RSD) and consist of specialist sellers aligned by segment and product. AEs on the team are charged with the growth of one of two product focuses to start (Asset Tags or Fleet Apps), and will be incentivized on growth targets across a single AVP org. Sellers will drive growth through strategic, high-value deal execution; establishing the business case for emerging products at flagship reference customers; and cross-functionally partnering to establish the infrastructure and resources for other AEs across the segment to be successful. This is a remote position open to candidates residing in the United States. You should apply if: - You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely. - You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. - You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time. - You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. - You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team. In this role, you will: - Co-develop an emerging product pipeline with AEs across major accounts - Drive pilot strategy and success metrics for early adoption - Own executive-level discovery and storytelling for emerging SKUs - Partner with GTM and Product to feed back insights and shape roadmap - Build frameworks, assets, and insights that scale across the sales org - Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: - 5+ years in complex, full-cycle enterprise sales - Proven track record of consistent quota over-achievement in complex accounts and $500k+ ARR transactions - Demonstrated success with 6- and 7-figure deals - Clear, confident communicator with strong customer instincts - Demonstrated entrepreneurial spirit and ability to lead through influence An ideal candidate also has: - Overlay or new product launch experience - Experience working with Product and Marketing to influence GTM strategy - Ability to operate in strategic partnership with senior AEs and account teams - Comfort in presenting to and influencing C-suite executives Annual on-target earnings (OTE) for full-time employees for this position is below. Learn more about our total rewards and benefits below. Annual OTE Salary $350,000—$350,000 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

United States
$350K / year