• Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment. • Secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services. • Engage ExtraHop end-users to provide targeted assistance and enablement. • Assist in assessing customer needs and coordinate high-value services such as ExtraHop Professional Services and advanced training. • Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop. • Assess and document customer health and maturity levels to improve customer engagement strategy. • Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community. • Assist and contribute to ExtraHop’s Voice of Customer activities and provide influential input on product and service roadmap priorities. • Work with a diverse cross-section of ExtraHop’s business units and represent customer needs and expectations. • Champion customer needs and opportunities for product enhancement with ExtraHop development teams. • Develop and maintain Customer Success Plans documenting customer’s desired outcomes and value expectations. • Promote customers' use of our community platform and self-service capabilities. • Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders. • Recognize organic opportunities for expansion/growth and engage the Sales team to pursue. • Host and conduct recurring customer meetings, working sessions, and Business Reviews with customers. • Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product, and Support.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Enterprise Monitoring Systems Admin II at BAE Systems, you'll be part of a dynamic team that's responsible for ensuring the availability, performance, and security of our enterprise systems and applications. You'll have the opportunity to work with cutting-edge monitoring technologies, collaborate with cross-functional teams. - Troubleshoot and resolve enterprise monitoring-related issues, assist Senior Administrators with troubleshooting - Develop and create reporting on monitoring-related issues, customer report creation - Create and adjust alert parameters in enterprise monitoring tools - Conduct regular monitoring system checks and maintenance tasks - Assist with customer communications, standards and messaging - Analyze monitoring data to identify trends, anomalies, and potential issues, and provide strategic recommendations for improvement - Develop and maintain documentation for monitoring procedures, configurations, and best practices, and lead the development of monitoring standards and guidelines - Participate in on-call rotation and provide 24/7 support for critical monitoring issues, and lead the response to critical monitoring incidents Qualifications - Degree in computer science, Information Technology, or a related field or equivalency of 1-5 years of experience in monitoring and IT operations, with a focus on enterprise-level monitoring and a proven track record of leading monitoring initiatives - Strong desire to learn and grow in a dynamic environment - Ability to quickly absorb and apply new concepts and technologies - Willingness to take on new challenges and responsibilities - Strong communication and collaboration skills - Basic understanding of IT concepts and terminology (e.g. networking, systems administration, etc.) Benefits - Competitive salary and benefits package - Opportunities for professional growth and development, including leadership development programs and training opportunities - Collaborative and dynamic work environment, with flexible work arrangements and remote work options - Access to cutting-edge technologies and tools, and the opportunity to lead the implementation of new monitoring technologies

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success Manager (CSM) is the primary point of contact for a portfolio of TeamBuilder customers, ensuring they achieve measurable value and ROI from our platform. The CSM owns the customer success relationship from onboarding through renewal, providing advisory support during implementation to align with success goals and delivering hands-on “how-to” platform training and operating model playbook sessions to drive adoption. Post-go-live, the CSM proactively manages account health, conducts QBRs, and champions customer satisfaction, retention, and growth. This role is highly customer-facing and requires expertise in relationship management, training, change management, data analysis, and operational execution. The CSM partners closely with Sales, Implementation, Product, and Support teams. ***This role is FULLY REMOTE, though you MUST reside within the United States and be legally authorized to work in the United States. Key Responsibilities - Customer Relationship Management & Engagement - Serve as the trusted advisor and main point of contact for assigned customer accounts (Enterprise, SMB, Partner), building strong relationships with medical group leaders, clinical leaders, practice managers, and administrators. - Lead regular check-ins, business reviews (QBRs), and data-driven discussions to ensure customers are achieving their goals and realizing value from TeamBuilder. - Proactively identify risks, address challenges, and surface opportunities for upsell, expansion, or improved adoption. - Training & Enablement - Engage early in the customer lifecycle, partnering with Implementation teams to ensure successful onboarding and adoption that lead to ROI, goals achievement, and customer satisfaction. - Partner with Implementation Analysts to lead and deliver in-person and virtual training sessions for super users, managers, and frontline staff during implementation, tailoring content to customer needs and practice realities. - Develop and maintain training materials, user guides, and best practices to support ongoing customer education and enablement. - Support change management efforts with managers and schedulers, helping practice managers and staff transition from legacy processes to TeamBuilder’s digital platform. - Support change management efforts with leadership, embedding the TeamBuilder Operating Model playbook in the early phases of Implementation and supporting adoption of it throughout the customer lifecycle. - Customer Success & Value Realization - Monitor customer health metrics, usage data, and feedback to ensure customers are on track to achieve desired outcomes. - Monitor customer platform Insights data to identify trends and interesting dynamics that can lead to value creation. - Collaborate with Product and Support teams to resolve issues, advocate for customer needs, and share insights for product improvement. - Drive customer retention and satisfaction by ensuring customers are fully utilizing TeamBuilder’s features and realizing measurable ROI. - Facilitate customer feedback sessions and contribute to the continuous improvement of onboarding, training, and support processes. - Operational Excellence & Team Collaboration - Maintain accurate records of customer interactions, account status, and key activities in CRM and Project Management platforms (e.g., Asana). - Contribute to the development and refinement of customer success playbooks, onboarding processes, and training programs. - Participate in cross-functional projects to improve the customer journey and scale TeamBuilder’s customer success operations. Qualifications - Experience in customer success, account management, or implementation roles within healthcare SaaS or healthtech environments (ambulatory experience and interaction with Practice Managers strongly preferred). - Proven ability to build relationships with healthcare leaders, practice managers, and frontline staff. - Hands-on experience designing and delivering training programs for diverse audiences. - Strong project management, organizational, and communication skills. - Comfort with data analysis, customer health metrics, and driving process improvement. - Willingness and ability to travel for in-person training and customer engagements as needed. Benefits - Competitive compensation including paid time off, medical benefits, 401k matching and the potential for performance bonus and/or equity. - Collaborative, engaging, mission-driven culture that values innovation and prioritizes customer success.

• Serve as the primary partner for a portfolio of SMB clients, driving adoption, retention, and measurable business outcomes. • Analyze client performance data and deliver strategic recommendations tied to digital marketing, engagement, and campaign execution. • Lead onboarding, quarterly reviews, and ongoing success planning while collaborating cross-functionally to resolve issues and elevate client experience. • Serve as a strategic partner for ~40 mid-market and enterprise customers, acting as their primary point of contact and trusted advisor. • Drive revenue growth by helping clients optimize email, SMS, and loyalty program performance using the Springbig platform. • Collaborate with clients to develop customized marketing strategies aligned with their business objectives and audience behavior. • Transform workflows by introducing AI-driven solutions and smarter systems that enhance campaign efficiency and analytics. • Build strong, long-term relationships with stakeholders, ensuring alignment between client and Springbig goals. • Provide consultative support across technical and non-technical teams, helping customers maximize platform value and ROI. • Champion customer feedback internally, working cross-functionally to improve platform experience and overall satisfaction. • Contribute to a positive, collaborative team culture rooted in empathy, innovation, and accountability.