We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Are you a results-driven leader ready to redefine how we deliver value to the heart of our customer base? This is a high-impact opportunity to lead our Commercial Technical Success Management (TSM) team across the EMEA and APAC regions. In this role, you will take direct ownership of the strategy for our 0–$100k ACR segment, ensuring that hundreds of growing businesses achieve rapid time-to-value (TTV) and long-term success with our platform. You will enjoy the autonomy to scale a regional hub while acting as a vital partner to our Commercial Account Executive (AE) managers. This is a position for a "servant leader" who thrives in a fast-paced environment and wants to play a defining role in stopping churn through innovation and technical excellence. What you'll do - Lead & Scale: Manage and grow regional hubs in EMEA and APAC, delivering a rapidly expanding catalog of services that drive product adoption and customer satisfaction. - Innovate the Workflow: Act as a pioneer for the team by implementing new AI and Automation tools into procedures to accelerate TTV and proactively mitigate churn. - Strategic Partnership: Partner closely with Commercial Sales leadership to engage with existing customers, aligning technical success with business goals. - Drive Resolution: Act as the ultimate point of escalation for account issues, coordinating across Technical Support, Sales, and Engineering to ensure swift resolution. - Mentor & Develop: Build and motivate a high-performing team of TSMs, focusing on professional growth, empowerment, and a culture of continual improvement. - Thought Leadership: Contribute to the broader organization's vision for business transformation and the evolution of the customer experience. This role requires - Proven Management: Direct experience leading technical customer success, professional services, or technical account management teams within a SaaS environment. - Operational Architect: The ability to design and deliver support models that scale with growth while remaining aligned with specific customer segments. - Technical Fluency: A strong understanding of modern web/mobile application architecture and the ability to speak the "language" of technical customers. - Commercial Acumen: A deep understanding of value drivers in recurring revenue business models and how to translate technical milestones into ROI. Bonus points if you have - Global Perspective: Experience managing distributed teams across diverse cultural and commercial landscapes in EMEA and APAC. - Service Delivery Roots: A combined background in technical architecture and post-sales service delivery. - Agility: A track record of learning and adapting quickly within high-growth, dynamic environments. Please note that visa sponsorship is not available for this position. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

🚀 We’re Hiring: Remote Team Manager – Workers’ Compensation (WC)! 🌍💼 Step into a key leadership role as our Remote Team Manager-WC, where you’ll drive strong outcomes in Workers’ Compensation claims. You’ll lead a high‑performing team, oversee claim investigations and resolutions, and ensure smooth, accurate, and compliant service across company, carrier, and account guidelines. You’ll also partner closely with senior leadership—supporting the VP and Assistant VP of Claims—to strengthen operations and elevate overall Service Center performance. If you're a proactive problem‑solver with a passion for people, process, and purpose… ✨ This is your moment. This is your role. This is your next big move. ✨ Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com. When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression while enhancing job performance - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Regional Service Manager (North) Remote Without Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally. Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career. Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion. Today, we employ over 14500 employees, thereof in Europe alone over 800 sales consultants, as well as more than 4200 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service. In short, your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics. Role Purpose: - Prioritise & oversee the Health, Safety and Well-being of staff within designated teams - Manage the regional field-based business reporting directly to the Head of Operational CS - Manage a team of Area Service Managers to achieve all agreed business objectives and goals - Promote the development of direct reports and indirect reports in line with company goals and objectives - Ensure that collaborative inter departmental working relationships are developed and managed with internal and external stakeholders Role Responsibilities: - Implement and deliver a Customer Service strategy that aligns to our financial and customer service expectations and objectives - Coach, mentor and develop the service teams, inclusive of onboarding new starters. - Support the implementation and delivery of key metrics in the activity management of the service teams - Be a key driver in delivering the best levels of customer service to our customers - Manage multiple teams in the delivery of customer service targets and objectives - Work in collaboration at all levels in the effective delivery of all stated Customer Service objectives - Visit customers where required, and where defined manage larger customers directly - Support field-based Area Service Managers by attending internal and external team & stakeholder meetings, ensuring there is total alignment to business goals & expectations. - Liaise with all necessary departments to develop and implement all aspects of our business model, this specifically applies to sales collaboration & sales cross selling targets and objectives - Optimise performance and results through the regular review of available data and metrics - Maximise all service sales opportunities, including but not limited to service market share - In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Head of Operational Customer Service In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the Customer Service Director. Role Requirements: Skills: - An experienced manager who has a proven track record of leading teams, & exposure to managing mangers - IT literate, ideally working with Microsoft office, Excel, Power Bi & SAP - Strong numeracy and detailed analytical skills - The ability to manage and coach people at all levels - A self-starter who can manage their operational requirements, with keen time management skills - Ability to work under pressure, putting the customer at the heart of what we do - The ability to translate objectives into action plans and results - A team player who promotes collaborative working and being visible Qualifications: - A good level of education is required with passes in English and Math's Experience: - A highly skilled individual who can demonstrate exposure to the customer service sector, ideally but not essentially within the intralogistics sector - Someone who can demonstrate prior management experience, leading & managing teams & managers - Effective in relations & collaboration Mobility: - This role will be regionally based and will incorporate wide travel as and when required. - National and International travel may be required on occasion in accordance with business directives - Full valid current driving license. - Perceived ability to progress Competencies Required - Strong interpersonal skills - Management skills and experience of delivering required targets and objectives - Adaptable to change - A sales lead focus - Drive and determination - Analysis / Business Acumen / Customer Orientation - Influencing / Negotiation / Accountability - Initiative / Communication / Passion - Integrity / Respect

The Workers’ Compensation Telephonic Nurse Case Manager is responsible for evaluating and expediting appropriate, cost-effective medical treatment of injured employees with the goal of optimum medical improvement. The TCM is responsible for disability management, including proactive early return to work coordination. Close collaboration with the claims and medical team to achieve individual case and department goals is a critical component of the position. This is a full-time remote position. KNOWLEDGE AND SKILLS: - Excellent verbal and written communication skills. This position will involve continuous personal, telephonic, and written contact. - Strong interpersonal and relationship building skills. - Knowledge of traumatic injuries and the resultant disabilities and medical complications. - Knowledge of Workers’ Compensation Acts and working knowledge of the medical providers in the assigned territory. - Knowledge and expertise in use of medical treatment guidelines and disability duration guidelines. - Experience using Microsoft Office products and ability to learn other technology tools. - Strong time management, critical thinking, and organizational skills with the ability to work independently to manage priorities and meet deadlines MAJOR DUTIES/RESPONSIBILITIES OF THE JOB: - Complete timely initial assessment report, case management plan, and establish disability duration timeframes. - Throughout the life of an assignment review, analyze and critically assess medical records compared to evidence-based treatment guidelines; communicate findings and recommendations to the adjuster as part of the development of a medical action plan. - Active participation with claims team to review, establish, and execute action plan. - Develop and maintain action plan for early return to work (RTW) based on disability duration guidelines. - Work collaboratively with all stakeholders to effectively manage recovery and return to work process. - Meet productivity requirements. - Effectively manage inventory based on guidelines. EDUCATION AND EXPERIENCE: - Registered Nurse (RN) license in good standing required and willingness to obtain additional licenses as needed. BSN preferred. - Certified Case Manager (CCM) certification, CDMS and/or CRRN preferred. - Compact license preferred. - 3-years experience in Workers’ Compensation Case Management preferred. - Proficiency with MS Office products - Bi-lingual in Spanish a plus The pay range for the role is $71,000 to $104,00. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.