Jungheinrich UK

Regional Service Manager (North) Remote Without Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally. Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career. Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion. Today, we employ over 14500 employees, thereof in Europe alone over 800 sales consultants, as well as more than 4200 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service. In short, your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics. Role Purpose: - Prioritise & oversee the Health, Safety and Well-being of staff within designated teams - Manage the regional field-based business reporting directly to the Head of Operational CS - Manage a team of Area Service Managers to achieve all agreed business objectives and goals - Promote the development of direct reports and indirect reports in line with company goals and objectives - Ensure that collaborative inter departmental working relationships are developed and managed with internal and external stakeholders Role Responsibilities: - Implement and deliver a Customer Service strategy that aligns to our financial and customer service expectations and objectives - Coach, mentor and develop the service teams, inclusive of onboarding new starters. - Support the implementation and delivery of key metrics in the activity management of the service teams - Be a key driver in delivering the best levels of customer service to our customers - Manage multiple teams in the delivery of customer service targets and objectives - Work in collaboration at all levels in the effective delivery of all stated Customer Service objectives - Visit customers where required, and where defined manage larger customers directly - Support field-based Area Service Managers by attending internal and external team & stakeholder meetings, ensuring there is total alignment to business goals & expectations. - Liaise with all necessary departments to develop and implement all aspects of our business model, this specifically applies to sales collaboration & sales cross selling targets and objectives - Optimise performance and results through the regular review of available data and metrics - Maximise all service sales opportunities, including but not limited to service market share - In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Head of Operational Customer Service In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the Customer Service Director. Role Requirements: Skills: - An experienced manager who has a proven track record of leading teams, & exposure to managing mangers - IT literate, ideally working with Microsoft office, Excel, Power Bi & SAP - Strong numeracy and detailed analytical skills - The ability to manage and coach people at all levels - A self-starter who can manage their operational requirements, with keen time management skills - Ability to work under pressure, putting the customer at the heart of what we do - The ability to translate objectives into action plans and results - A team player who promotes collaborative working and being visible Qualifications: - A good level of education is required with passes in English and Math's Experience: - A highly skilled individual who can demonstrate exposure to the customer service sector, ideally but not essentially within the intralogistics sector - Someone who can demonstrate prior management experience, leading & managing teams & managers - Effective in relations & collaboration Mobility: - This role will be regionally based and will incorporate wide travel as and when required. - National and International travel may be required on occasion in accordance with business directives - Full valid current driving license. - Perceived ability to progress Competencies Required - Strong interpersonal skills - Management skills and experience of delivering required targets and objectives - Adaptable to change - A sales lead focus - Drive and determination - Analysis / Business Acumen / Customer Orientation - Influencing / Negotiation / Accountability - Initiative / Communication / Passion - Integrity / Respect

Role Description To increase Jungheinrich market share and market awareness within given sectors/postcodes, through sales of a full range of Jungheinrich Material Handling Equipment and services. This includes expanding Jungheinrich market penetration into new industries and applications. Role Responsibilities - Entry into face to face selling in Jungheinrich sales team. - Using customer/prospect database to plan activity and then report. This includes management of own diary and completing all relevant reports in line with Jungheinrich requirements. - Growth of Prospect Database, using and updating Jungheinrich database to create a pipeline of future prospects. - To work remotely in their given area alongside the Area Sales Manager, focusing on the smaller truck users, mainly working with Jungheinrich D and E customer class. - Focus on developing the D and E market in all revenue streams – New and used equipment sales, short term rental, customer service and all relevant Jungheinrich products. - To generate their own enquiries through different prospecting techniques and also to take and develop enquiries from telemarketing. - To keep regular contact with prospects and customers until the handover to Area Sales Manager. - Prospect new business through phone and field activity. - To contribute towards Market Share and Awareness within given sales area. Qualifications - New Business Sales Experience - Exposure to Material Handling Equipment or Capital Equipment Sales - Career Minded - Clean Driving Licence - Ability to work towards set targets - Previous exposure to a technical sale preferred Requirements - Business Acumen - Communication || Written, Verbal and Listening - Customer Orientation - Market Focus - Accountability/Ownership - Adaptability - Attention to Detail - Planning and Organising - Initiative - Good Phone Etiquette - Takes Responsibility

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sales Coordinator will be responsible for driving Sales growth through providing internal sales support & improving sales efficiency through the management & analysis of the customer engagement tools. Forming a strong relationship with the Regional Sales Team, the sales coordinator will develop and execute impactful analysis & solutions for transforming and supporting the field teams processes and commercial result. - Provide support & co-ordination to the sales team to enhance sales performance ratios - Take responsibility for the provision of demos / STR trucks - Conduct research on potential clients, must wins & competitors providing insights to the sales team to help them develop effective sales strategies - Support the sales team with T&C alignment, tenders, TCO/LILA & bespoke credit requests - Manage the link between service and sales to support terminations and off hires - Provide focus on the sales pipeline, monitoring that all opportunities are tracked & followed up in a timely manner - Support the maintenance, organisation & analysis of relevant data within our CRM platforms - Enhance customer experience with updates on delivery dates & scheduling - Identify training certificate & skills gaps - In conjunction with commercial team prepare, design & deploy any relevant sales campaigns (new & used) monitoring the progress & conducting periodic reviews - To develop & deploy sales activity to meet the strategic objective of cross selling in regional sales - Providing statistical monthly reports to support business growth & process efficiency in relation to calls, quotes, LOR, order intake, orders in hand, pipeline & key wins across new and used disciplines - Liaise with the Marketing Dept to update sales presentation materials - Work with the FDL manager, sales and service dept to make sure we have correct contact cycle for future FDL's - Responsible for coordinating the onboarding of new sales team members Qualifications - Proven sales and sales process experience - Truck specification & construction ability - Knowledge of customer engagement systems - Strong communication & presentation skills - Business acumen with a market focus - Customer orientation - Creative problem solver with attention to detail - Team player with strong influencing skills - Accountability - Strong planning and organisation skills - Knowledgeable in current market regulation and trends