• Drive Spring Health’s clinical product development across the organization with a broad view of clinical efficacy and safety across the entire care journey • Collaborate effectively and efficiently with the Quality, Provider Operations, Speciality Care, Clinical Services, Data Science and Product teams in building improved clinical product capabilities with member and provider experiences. • Project manage cross-functional tasks and deadlines required to successfully meet internal and client timelines; proactively escalate risks to leadership • Monitor and evolve our clinical KPIs and programs with the intention of building end-to-end programs or standing-up initiatives to improve safety and clinical outcomes that drive the best member experience in the most impactful and scalable ways • Serve as the clinical representative in AI product development, helping teams design and evaluate models and features that are safe, clinically appropriate, and patient-centered. • Review and assess AI use cases, prototypes, and outputs for clinical accuracy, relevance, and potential risk. • Provide feedback on human-in-the-loop systems, escalation protocols, and mitigation strategies for ensuring safe AI products. • Facilitate the integration of new clinical programs into our core products for members and providers • Work closely with data science to build reporting capability to track and action key product actions to assess product effectiveness and clinical outcomes • Collaborate with clinical teams across the organization to ensure product builds are aligned with best practices and legal requirements • Support Product in the design and implementation of new technology features needed for key initiatives

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for an experienced Federal Compliance Program Manager to join our Technology Risk & Compliance team. Reporting to the Director of Technology Risk and Compliance, this role allows for remote work provided the individual maintains the readiness to work on-site in a Washington, DC SCIF on a frequent or as-needed basis. You will be responsible for designing, implementing, and maintaining integrated Federal Compliance frameworks for FedRAMP and DoD authorization. Your work will directly influence business strategy by ensuring compliance activities are integrated into broader business processes and initiatives while supporting our mission as a global cloud security leader. What you’ll do (Role Expectations) - Design, implement, and maintain integrated Federal Compliance frameworks for FedRAMP and DoD authorization, including continuous monitoring and managing project timelines and deliverables - Collaborate and communicate Federal Compliance requirements to a wide range of stakeholders, including engineering, security, business teams, external assessors, and federal agencies - Monitor relevant laws, regulations, and industry standards while conducting compliance assessments to ensure continued adherence - Influence business strategy and decision-making through expert compliance insights and integration of compliance activities into broader initiatives Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Proven experience in assessing/developing security control implementations for cloud-native architecture, including containerization and Kubernetes networking. - This position requires an active US Government Secret, Top Secret or TS/SCI security clearance. Maintenance of this clearance is a condition of continued employment. - Conceptual knowledge of DoD RMF security controls in a classified environment. Including but not limited to SIPRNet Assessment and Authorization and IL6 provisional authorizations. - DoD RMF experience for classified environments is required. Direct experience with IL6 authorization is strongly preferred. - Experience implementing and auditing DISA STIGs/SRGS What Will Make You Stand Out (Preferred Qualifications) - Exceptional verbal and written communication skills tailored for both technical and non-technical audiences - Demonstrated strength in prioritizing tasks within a fast-paced, evolving environment #LI-JM1 #LI-Remote Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $140,000—$200,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Overview The Service Delivery Manager is the primary, accountable owner of day-to-day client Hosting operations within their subset of clients. The SDM also serves as a trusted technology advisor to our clients and internal liaison to supporting teams. They ensure customer needs and contract requirements/Service Level Agreements are met. They conduct performance monitoring and proactive efforts to provide our clients with the best experience possible. Lastly, they lead internal efforts to standardize our best practices in hosting delivery. Responsibilities - Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives. - Ensures all Hosting customer issues are satisfactorily resolved utilizing support teams as needed. - Maintains and delivers regular program status updates and service performance via the customer dashboard. - Serves as liaison between application technology vendors, internal IS groups, and business partners. - Acts as a technological escalation point for our Hosted clients. - Documents client’s processes and procedures incorporating lessons learned to ensure client success. - Manages internal workstreams for their subset of clients (decommissions, right-sizing, security, best practices). - Leverages performance monitoring tools for proactive issue identification and resolution - Ensures adherence to contractual obligations. - Correctly sets operational expectations with customers. - Analyzes data with an understanding of data trends and presents findings. - Change Control coordinating service maintenance or enhancements to minimize business impact. - Accountable/Responsible for Hosting client experience and satisfaction. - Oversees project deliverables, general project status, and operations readiness. Qualifications Academic and Professional Qualifications: - Bachelor’s degree or equivalent/years of experience required. - Azure Fundamentals AZ900 (Preferred) Experience: - 5-6 years of relevant work experience (Preferred). - Working knowledge of monitoring tools such as Azure Monitor, Logic Monitor, AppD, Grafana and others (Preferred). - High level technical experience and understanding. - Strong analytical, problem solving, and conceptual skills. - Excellent oral and written communication skills, with the ability to communicate at various levels of management. - Strong client focus. Ability to work well with clients of varying levels of technical expertise in high-pressure situations and complex environments. - Ability to work proactively and with minimal supervision. - Excellent customer service. Ability to apply and adapt organization skills based upon the evolving needs of the business. - Ability to adapt to changing business processes, technologies, and environments. - Multi-team coordination and planning for managing client deliverables and events. This is covered under the Collaboration core competency. Travel Requirements: - Up to 10% travel may be required.

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. ** You must have the Right to Work in the UK. Sponsorship is not available for this role ** Meet the team: The EMEA Applications team is a small but rapidly growing IT group responsible for supporting and delivering a wide range of changes—from minor updates to larger enhancements—across our core business systems. These systems include Oracle Fusion, Salesforce.com, and Oracle Service Cloud, all connected through a microservices‑based integration framework. Our team primarily supports the Order‑to‑Cash process, which requires close collaboration with colleagues in Sales, Operations, Supply Chain, and Finance. We also work closely with development teams located in Europe, the United States, and Asia. Where you come in: This role will manage the teams that support our commercial applications and their integrations. The main systems include Salesforce for order entry, Fluent for Order Management, our custom-built e‑commerce platform, and integration technologies such as EDI and Java‑based microservices. This is a leadership position that requires a good understanding of Software‑as‑a‑Service platforms and how they connect to each other. Previous experience managing technical teams is essential. You can be successful candidate if you can handle all people‑management responsibilities and ensure that project work, small system changes, and production support tasks are delivered on time. The role will work closely with Project Managers, the Production Support Manager, and external consultants to make sure all work is prioritised and completed according to business needs. You must have experience managing full development lifecycles and leading multiple technical disciplines within a global enterprise application environment. • Line management duties including recruitment, goal setting, and performance management. • Task co-ordination supporting the Technical Delivery teams and 3rd party development partners. • Liaise with managers/leads of global shared teams to co-ordinate project deliverables. • Work alongside the Production Support Manager to support incident and request resolution SLAs. • Work closely with the Technical Delivery Analyst and IT Project Managers to provision application development capability throughout project lifecycles. • Provide Test Leads with defect management support for incidents, enhancements, and project test cycles. • Work alongside the Production Support Manager on production releases. • Work alongside the Environments Lead to ensure environments for all workstreams are managed effectively. • Work with global technical architecture teams to represent EMEA business and regional IT needs. • Ensure compliance with global IT policies, standards, and processes. • Work with Team Leads to ensure all relevant technical documentation is up-to-date and managed effectively. What makes you successful: • Minimum 5 years’ experience managing applications and or integrations teams. • Line management responsibilities including recruitment, performance management and talent development. • Comprehensive knowledge of all aspects of various Waterfall / Agile / Hybrid SDLC processes. • Vendor Management, incl Statements of Work, Budgeting, Invoicing etc. • Experience of IT application support processes (ITIL). • Experience of Salesforce essential, Service-Now and JIRA or equivalent desirable. • Excellent written/oral communication and relationship management skills. • Drive and enthusiasm with ability to see the bigger picture. • Ability to work flexibly in a demanding and fast paced environment. • Worked in global setting dealing with multi-discipline teams in multiple time zones. Preferred Qualifications: • Functional knowledge of Order to Cash (O2C) processing including e-Commerce. • Experience of java based microservices beneficial. Exposure to Oracle Service Cloud and Oracle Fusion beneficial. What you’ll get: - A front row seat to life-changing CGM technology. Learn about our brave #dexcomwarriors community. - A full and comprehensive benefits program. - Growth opportunities on a global scale. - Access to career development through in-house learning programs and/or qualified tuition reimbursement. - An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: • 5-15% Experience and Education Requirements: - Typically requires a Bachelor’s degree and a minimum of 8-10 years of related experience. Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.