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Grafana Labs supports organizations’ monitoring, visualization and observability goals. 950,000+ active installations
Senior Software Engineer – Observability Knowledge Graph Backend
Location
United States
Posted
112 days ago
Salary
$154.4K - $185.3K / year
Seniority
Senior
Job Description
Senior Software Engineer – Observability Knowledge Graph Backend
Grafana Labs
• Build and roll out new features • Drive projects from ideation to operations • Analyze, design, and build modular solutions • Maintain system reliability, performance, and availability • Mentor and support team members
Job Requirements
- Strong coding skills and operational experience
- Experience with SaaS platforms
- Familiarity with distributed systems issues
- Programming experience in Java
- Experience with Kubernetes
- Comfortable working in a fully remote setup
- Excellent written and spoken communication skills
- Customer focused
Benefits
- Equity
- Bonus (if applicable)
- 30 days annual leave
- Company-funded usage budget for AI coding assistants
- Access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro)
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Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. About the Team The CXAI Engineering team, part of Coinbase’s Enterprise Applications and Architecture organization, crafts the customer-facing and internal experiences that connect the Help Center, chatbots (CBCB), and agent workflows. We own core web and app chat interfaces and Help Center surfaces, collaborating closely with Conversation Design, CX, and ML/platform teams to deliver secure, compliant, and scalable AI-powered support. Our mission is to enhance the quality, responsiveness, and measurability of automated and agent-assisted experiences—enabling faster customer answers and more effective support resolutions. We’re seeking a highly skilled Backend-Heavy Full Stack Engineer to drive pivotal CXAI initiatives within Help Center and Chat, including chatbot UI revamps, response quality and latency enhancements, and platformization efforts like shared evaluation frameworks for Coinbase and vendor bots. You will own the full lifecycle of features spanning Help Center, Chat, and Agent workflows, with a focus on building reliable, scalable, and AI-enabled products. What you’ll be doing - Build and evolve customer support experiences across web surfaces, including Help Center, chat, and agent-facing tools, in close partnership with Product, Design, and cross-functional engineering teams. - Define and integrate service APIs and contracts with partner teams, including events/metrics instrumentation, error handling patterns, and multi-locale considerations. - Implement modern, accessible, and performant frontend UI components (e.g., rich conversational interfaces, feedback and survey experiences, and stateful workflow screens). - Integrate AI/LLM-powered capabilities into user-facing products (e.g., streamed responses, retrieval-backed answers with citations, feedback collection, and safe fallback/guardrail experiences). - Deliver end-to-end features from technical design through implementation, testing, launch, and iteration—balancing customer impact, delivery timelines, and long-term maintainability. - Improve product quality and performance by investigating bottlenecks, reducing latency, strengthening reliability, and enhancing observability (dashboards, alerts, logging). - Contribute to evaluation and measurement workflows by enabling feedback loops and instrumentation that supports quality scoring, experimentation, and iterative improvement of AI experiences. - Maintain a high engineering bar through code reviews, automated testing, security-minded development, and ongoing reduction of technical debt across shared systems and workflows. 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Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI DisclosureFor select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. 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Role Description We are looking for a Staff Backend Engineer to join our team who can also contribute on dashboards and internal app UIs. In this role, you will design, build, and maintain highly scalable backend services that power CookUnity’s core recipe management functionalities. You will work alongside other talented engineers, product managers, and designers to develop robust and efficient backend systems using Kotlin and Java , leveraging frameworks like Micronaut or Spring Boot and integrating Temporal for workflow automation. This is an individual contributor (IC) role with a strong focus on backend architecture, performance, and scalability. If you enjoy solving complex problems, optimizing workflows, and working on mission-critical systems, this role is for you! Responsibilities - Design, develop, and maintain backend services for the service using Kotlin and Java - Architect scalable, resilient, and maintainable microservices using Micronaut or Spring Boot - Implement workflow automation and orchestration using Temporal - Optimize database interactions and performance (PostgreSQL, MySQL) - Collaborate with frontend engineers, product managers, and designers to build seamless user experiences - Ensure system reliability and uptime by implementing best practices in observability, logging, and monitoring - Perform code reviews, contribute to best practices, and mentor junior engineers - Work closely with DevOps to optimize CI/CD pipelines and infrastructure deployment - Stay up-to-date with emerging technologies and drive innovation within the team Qualifications - 6+ years of backend development experience with Kotlin and/or Java - Experience working with Micronaut or Spring Boot frameworks - Hands-on Experience in React & Next.js - Strong AI coding abilities and good practices - Strong understanding of microservices architectures and distributed systems - Proficiency in SQL databases like PostgreSQL or MySQL - Experience building high-performance, scalable backend systems - Strong problem-solving skills and a passion for clean, maintainable code - Solid understanding of RESTful API design and best practices - Familiarity with cloud services (AWS, GCP, or Azure) - Strong communication skills and ability to work in a fast-paced environment - Fluency with AI engineering tools Requirements - Experience with message queues (Kafka, RabbitMQ, etc.) - Exposure to GraphQL and event-driven architectures - Experience in DevOps practices, containerization (Docker, Kubernetes), and infrastructure as code (Terraform) - Background in food tech, operations, or marketplace platforms Benefits - 💸 Get paid in USD - 🗺 Work remotely: design the life that you want - ⛱ Enjoy 15 days of vacation each year from the start date - 🎄 16 fully paid Argentinean holidays - 🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider - 🗓️ 5-year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical - 🐣 Paid Family leave - 🕯 Compassionate Leave: 3-5 days each time the need arises - 🧘🏽♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform - 🧑🏫 Personalized English coach




