This is a fully remote role based in the United States. Ideal candidate will reside within the time zone of the support territory, though all qualified candidates will be considered. The hours for this role would be 8:30AM - 5PM EST. Role may require up to 10% travel to existing Alexion sites. Travel needs may be higher during new hire trainings and refresher trainings. This is what you will do: The OneSource Support Specialist is a high-touch Patient Support Program (PSP) role within the Patient Services Department centered on delivering exceptional and personalized support to patients within the Alexion Rare Disease patient journey. Working as part of a Regional Care Team, the OneSource Support Specialist serves as the primary point of contact to patients and caregivers throughout their treatment journey from initial onboarding of product through long-term customized treatment adherence support. OneSource Support Specialist provide disease state education, treatment support through community connections, and access support for patients with rare and ultra-rare diseases. OneSource Support Specialist ensure patient treatment compliance and provide resolutions to non-clinical treatment issues for patients through communication and collaboration with both internal cross-functional partners and external stakeholders. You will be responsible for: • Providing exceptional initial onboarding experience and long term adherence support • Share materials on the disease, diagnosis, community resources and treatment support • Maintain and communicate up-to-date knowledge of the resources available as needed, including approved external resources • Place the required welcome calls to patients to introduce the OneSource program and confirm required/requested support • Communicate Benefit Investigation (BI) results with patients and HCP and help interpret them, as needed • Inform patient of financial support eligibility based on available programs • Enroll patient in Alexion financial assistance programs as eligible or refer to external support programs as appropriate • Proactively conduct routine and/or year-end reverification of coverage outreach by working with patients and caregivers, healthcare providers, insurance companies, and Alexion colleagues • Connect patients to the Alexion patient community and inform them about available advocacy groups for their disease • Assist patients in receiving required vaccinations either through Alexion or other vaccination locations • Efficiently navigate CRM documentation and other required record keeping during all patient interactions as to maintain high visibility into patient case status • Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool • Act as the primary coordinator of all HCP needs across onboarding from case creation to product delivery and ongoing support through lifetime of product use • Coordinate with other appropriate HCP facing roles and cross functional partners to respond to questions from physicians and office staff and address any issues • Communicate with HCPs to confirm required/requested support or obtain missing information • Proactively and effectively consult with and engage the appropriate internal cross functional partners to resolve barriers quickly • Maintain working understanding of the reimbursement process, and leverage knowledge to communicate with internal and external stakeholders while insurance approval is being obtained and work with appropriate field specialists for denial/appeal support • Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on product-specific programs • Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the long-term adherence of the Alexion product or switching from one Alexion product to another • Provide emotional support for patients and caregivers on continued administration of Alexion products Will also be crucial to: • Develop compliant and collaborative professional relationships with all relevant internal and external customers including but not limited to Patient Education Managers, Field Reimbursement Managers, Regional Account Managers, Customer Operations Representatives, Medical Accounts, Access Specialists, Specialty Pharmacies, Site of Care staff, and office coordinators • Effectively escalate access issues by informing the right stakeholders of actions to be taken to resolve any pending items in a timely manner • Collaboratively work with and share responsibilities with other Alexion members and external partners members for pull through of the target patient and HCP experience • Participate in any role appropriate cross functional collaboration work (e.g.Hypercare calls, regional cross functional meetings, One Alexion meetings) • Participate in other project work as needed You will need to have: • Associates Degree or relevant work experience. • Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer service, insurance reimbursement, patient advocacy, etc.) • Well-developed, effective communication, collaboration and problem-solving skills, as well as data entry/computer literacy skills • Ability to work independently, be goal-directed and have strong organizational skills • Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance/training of job-related skills/activities • Must be willing to adjust work schedules in response to department needs. • The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, email, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours. We would prefer for you to have: • BA/BS Degree is preferred; patient contact center or patient support program experience is a plus • Excellence at communicating over the phone and handling phone systems and/or experience in a call recorded environment • Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry • Rare disease experience a plus • Deep understanding of insurance coverage and reimbursement processes • Familiarity with managed care and particularly “buy and bill” therapy as well as with reimbursement for infused therapies • Experience dedicated to assisting patients/caregivers • Demonstrated success working within high performing cross-functional teams • Strong empathetic, communication and listening skills • Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy • Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment • Demonstrates initiative, teamwork, and accountability The annual base salary for this position ranges from $82,000 to $124,000. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles) or to receive a retirement contribution (hourly roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Date Posted 30-Mar-2026 Closing Date 28-May-2026Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

Summary: The Customer Resolution Supervisor will be responsible for managing high-risk loans and complex customer issues. This will include addressing customer disputes & concerns and resolving them in a timely manner. The Supervisor must be a Subject Matter Expert (SME) experienced in FHA, VA, USDA, FNMA, and FMLMC loss mitigation options, SPOC and Escrow requirements. Must effectively demonstrate a professional level of competency in servicing state requirements and federal guidelines. The ultimate goal of the Customer Resolution Supervisor is to be an advocate for the customer, resolve customer dispute/concerns quickly and identify underlying root cause issues to reduce customer complaints. Essential Job Duties and Responsibilities: - Conduct in-dept root cause analyses on High-Risk cases to identify & resolve customer issue(s). - Work with other lines of business and collaborate across departments to ensure that all necessary steps are taken to resolve customer issues. - Take full ownership of high-risk and escalated cases to resolve escalated issues, including notifying leadership of potential risks and ways to mitigate future issues. - Answer inbound, make outbound calls, and respond to customer requests within established timelines to maintain service level expectations and deliver quality service to customers. - Provide empathy and understanding to customers that call in with issues or complaints. Work to deescalate potential issues and prevent negative outcomes. - Follow up with all necessary parties to close out calls and to ensure resolution. - Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently. - Maintain confidentiality of customer’s nonpublic information. - Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities: This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Deep operational knowledge - Strong problem-solving and critical thinking skills, with an attention to detail - Experience in handling complex customer issues - Excellent communication & negotiation skills - Proficiency with software applications and databases with a strong knowledge in Microsoft Excel as well as becoming an equally proficient user of all key related Freedom Mortgage applications that capture all key customer information - Ability to work under pressure on tight deadlines and work independently, including working well with others in those situations through positive teamwork or collaboration Education and/or Experience: - High School Degree and Five (5) years of experience or equivalent combination of education and experience. - Bachelor’s Degree from a Four (4) year College or University or equivalent combination of education and experience and Five (5) to Eight (8) years of experience preferred. Certificates, Licenses, Registrations: None Required Work Complexity: Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization. #LI-AC1

Role Description This is pivotal position in resolving AccreditedLabs customers’ challenges while fostering exceptional customer relationships through fundamental knowledge expertise. The Customer Experience Representative delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, including phone conversations, online meetings, and email exchanges. Serving as the primary point of contact, the Customer Experience Representative assumes full responsibility for maintaining and enhancing client relationships. This will be a remote position. The person will need to be based in either Central or Eastern time zone working Mon-Fri 8am to 5pm. - Issue Resolution: Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary. - Client Focus: Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions. - Timely Solution Delivery: Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. - Leverage Resources: Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed. - System Capabilities: Ability to navigate systems and maintain advanced knowledge. - Team Player: The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment. Qualifications - 3-5 years of experience in Customer Experience Representative position working within a calibration company, industrial, or mechanical company. - Prior experience in a fully remote or hybrid role. - Proven ability to independently manage multiple client accounts and competing priorities simultaneously. - Strong written and verbal communication skills with a professional, confident presence. - Strong team player with attention to detail. - Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making. - Proficiency with CRM platforms, email, and virtual meeting tools (e.g., Salesforce, HubSpot, Zoom, Microsoft Teams). - A quiet, professional environment for client calls and meetings. - Reliable high-speed internet connection. Benefits - Health Insurance – Comprehensive medical coverage to support your well-being. - Dental Insurance – Preventive and restorative care to keep you smiling. - Vision Insurance – Coverage for eye exams, glasses, and contacts. - 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match. - Company-Paid Life Insurance – Peace of mind with fully covered life insurance. - Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off. - Paid Holidays – Celebrate and recharge with paid company holidays. - Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role.

Role Description Easterseals MORC is hiring for a Customer Service Representative to help make a difference and become part of something bigger than yourself! We are looking for Game Changers who wake up excited to make a difference. - Demonstrate ability to engage individuals served and the general public in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery. - Provides individualized customer service at a high standard, professional level. - Responsible for answering and triaging inbound calls and general emails, assisting individuals with general questions, inquiries about Easterseals MORC programs and services, or community resources/referrals. - Acts as an ambassador of Easterseals and builds interest in the programs and services offered. - Documents all call information according to ESM policy and procedures. - Expected to answer inbound calls and perform other work duties for the full duration of the shift (8:30 AM-5:00 PM Monday-Friday). Lunches and breaks are scheduled. Qualifications - High School Diploma or Equivalent - At least 2 years of clerical customer service experience; high volume call bank preferred Benefits - Low-cost Dental/Health/Vision insurance - Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption. - Generous 401K retirement plan - Paid Leave Options Available - Up to $125 bonus for taking 5 days off in a row. - 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off) - Wellness Programs - PSLF (Public Service Loan Forgiveness) Employer - Bonuses and extra incentives to reward hard work & dedication - Mileage reimbursement in accordance with IRS rate - Free financial planning services through partnerships with the LoVasco Consulting Group, and SoFi - Student loan repayment options - Pet Insurance Company Description