• Supporting B2B clients in Catalan and English via phone, email, and chat • Troubleshooting issues and guiding clients with tailored solutions • Verifying account information and following compliance guidelines • Delivering every interaction with empathy, professionalism, and excellence

Role Description 🎯 Cada interacción importa, cada experiencia cuenta. Únete a Konecta y sé parte de un equipo que construye relaciones significativas. ¿Te gustaría estudiar un técnico en call center y contar con un contrato laboral especial con apoyo económico mensual? ¡Esta oportunidad es para ti! - No haber firmado contrato de aprendizaje. - Disponibilidad para prácticas en el día y etapa lectiva en la noche virtual. - Ser Bachiller culminado. - No haber tenido contrato con KONECTA. Qualifications - Bachiller certificado (acta o diploma). - Residir en Manizales, Villamaría o municipios cercanos. - EPS con cobertura en la ciudad. - No haber tenido contrato de aprendizaje. - No haber trabajado en Konecta, Allus, Multienlace, AST o Comdata. - Excelente actitud. Requirements - Apoyo económico del 100% SMMLV. - Patrocinio educativo modalidad DUAL: estudiarás y harás las prácticas al mismo tiempo, etapa lectiva virtual dos días a la semana, prácticas presenciales. - Lo realizarás con la institución educativa COMPU EDU, duración: etapa lectiva virtual y productiva presencial al mismo tiempo para un total de 12 meses. - Afiliación ARL + EPS + AFP + FC. - Excelente ambiente laboral, estabilidad, aprendizaje y oportunidades de crecimiento. - Fondo de Empleados para que cumplas tus sueños y metas financieras. - También podrás ganar variable en la etapa práctica (100% SMMLV + variable). Benefits - Proceso de selección 100% virtual. - No tiene costo ni se les pide dinero. - Ser mayor de edad; si eres de otro país, tener el certificado de estudio apostillado.

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What You Will Do: - Deliver outstanding customer support via emails and video calls; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists; What you need to succeed in this role: - Excellent English communication skills (at least C1 level for both spoken and written); - Experience in customer support for at least 6 months; - Positive, proactive and responsible attitude; - Comfortable understanding technical concepts and troubleshooting complex workflows; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Will be a great plus:  - Experience with CRM systems; - Experience with SaaS, IoT, or hardware-adjacent products; Benefits and Perks: - Fixed schedule: Mon–Fri: 09:00-17:00 (EDT Time zone); - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What You Will Do: - Deliver outstanding customer support via emails and video calls; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists; What you need to succeed in this role: - Excellent English communication skills (at least C1 level for both spoken and written); - Experience in customer support for at least 6 months; - Positive, proactive and responsible attitude; - Comfortable understanding technical concepts and troubleshooting complex workflows; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); Will be a great plus:  - Experience with CRM systems; - Experience with SaaS, IoT, or hardware-adjacent products; Benefits and Perks: - Fixed schedule: Mon–Fri: 09:00-17:00 (EDT Time zone); - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.