• Create original patient encounters and other i-Human educational resources, creating realistic scenarios that challenge students’ critical thinking • Collaborate with peers/consultants who assist in content development, expansion of healthcare media and educational resources, and ihp support materials • Support sales, nurse consultants, and customer engagement specialists involved in client implementations, best practices for i-Human case play, use of analytic data, training of faculty and students on the case player and understanding and responding to customer questions • Partner with the engineering team to identify and support i-Human products forthcoming features and enhancements, and identify opportunities to improve the quality of ihp products • Stay current in advances and innovations in curriculum development/implementation approaches • Maintain proficiency in use of technology, business applications (Google Sheets, Microsoft products, Smartsheets), and learn new applications and technology as the field evolves

• Lead the success of healthcare ambulatory software product portfolio • Drive execution of complex product strategies • Ensure solutions meet the evolving needs of outpatient care environments • Develop and drive the long-term product roadmap for healthcare software solutions • Collaborate with product managers and cross-functional teams to achieve product goals • Create and develop business cases for product initiatives • Own the entire product lifecycle from ideation to product sunset • Establish and maintain relationships with key stakeholders • Oversee market analysis, user research, and competitive benchmarking • Define and manage product roadmaps • Drive key initiatives to enhance product performance, business outcomes, user satisfaction, and market share • Engage with leadership to provide product insights and influence strategic direction • Represent the company and product plans to internal and external stakeholders • Mentor junior product managers

• Develop and implement Shatterproof’s integrated content strategy across digital, social, and print channels • Lead and mentor a creative team (social, writing, design) to produce high-quality, cohesive, and mission-aligned content • Build and manage a comprehensive editorial calendar that integrates campaigns, policy milestones, cultural moments, and brand storytelling • Collaborate with internal teams to ensure content reflects Shatterproof’s strategic priorities and amplifies impact across programs, development, and policy • Ensure all content aligns with brand standards, voice, tone, and messaging framework • Foster a collaborative, high-performance creative culture that balances storytelling, innovation, and accountability • Oversee organic social media strategy and execution (through the Social Marketing Strategist), ensuring alignment with campaign and organizational goals • Guide content development for Shatterproof’s priority platforms — including LinkedIn, TikTok, Meta properties, and YouTube — driving growth, engagement, and community building • Partner with internal stakeholders including the Direct Response Director to align content with email, web, and paid strategies • Ensure all digital content reflects data-driven insights and best practices for audience engagement and accessibility • Oversee the production of blogs, reports, newsletters, and web content that clearly communicate Shatterproof’s mission and impact • Work closely with the Staff Writer and Multimedia Designer to translate complex information — including data and research — into compelling and accessible narratives • Contribute directly to content creation and production as needed, including writing, editing, or managing assets during key campaigns, high-volume periods, or rapid-turnaround moments • Ensure all website content, statistics, and references are regularly reviewed and updated to reflect the latest evidence-based data • Partner with internal subject matter experts to ensure accuracy, relevance, and consistency in all materials • Support the Vice President of Marketing & Communications in executing Shatterproof’s executive visibility efforts, ensuring leadership communications reflect organizational priorities and brand voice • Draft and edit LinkedIn posts, blogs, talking points, and other written materials on behalf of the CEO, and senior executives as needed • Coordinate content and creative support for executive presentations, speaking engagements, and organizational announcements • Partner cross-functionally to ensure executive messaging is consistent across internal and external channels • Establish and track KPIs for content performance, including engagement, reach, and conversions • Produce monthly and quarterly reports summarizing key insights and recommendations for optimization • Continuously refine content strategy based on analytics, testing, and emerging digital trends

• Architect, build, and optimize cloud detection pipelines: telemetry ingestion, log processing, alerting, detection-as-code workflows, and automated analysis frameworks. • Develop advanced detections for cloud-native threats: IAM misconfigurations, lateral movement across cloud services, runtime/container attacks, serverless abuse, data-exfiltration patterns, persistence mechanisms, and cloud control-plane manipulation. • Lead cloud threat research: track emergent attacker tradecraft, cloud-native TTPs, abuse of managed services, supply-chain risks, ephemeral compute patterns, and multi-cloud attack surfaces. • Conduct advanced investigations involving cloud logs, control-plane events, network telemetry, and container/runtime signals. • Collaborate deeply with cloud engineering, platform teams, and DevOps to embed telemetry early in design — instrumentation, log generation, audit events, and detection hooks across cloud services. • Recommend and drive enhancements to cloud observability and detection coverage, backed by analysis of gaps, adversary opportunities, and telemetry blind spots. • Influence architectural decisions and strategic initiatives through data, technical depth, and adversary-focused perspectives. • Mentor other detection engineers by setting standards for detection logic, code quality, cloud telemetry hygiene, and investigation methodology.