• Align infrastructure providers with internal IT teams to ensure consistent service delivery and alignment with business and country-specific requirements. • Review SLAs, KPIs, and service reports; proactively challenge incidents, recurring problems, performance bottlenecks, and capacity gaps. • Drive continuous service improvement initiatives, ensuring measurable outcomes rather than passive acceptance of vendor reporting. • Contribute to infrastructure strategy and roadmap (cloud, on-prem, hybrid), including standardization across countries and lifecycle planning (hardware, OS, platforms). • Review, communicate, and approve major infrastructure changes; ensure proper risk assessments, rollback plans, and coordination for business-critical systems. • Define and own monitoring and observability standards; ensure effective alerting (minimal noise, no blind spots) and end-to-end visibility across infrastructure and applications. • Validate monitoring coverage across all regions and systems; drive improvements toward proactive issue detection and prevention. • Support security and operational resilience by ensuring patching compliance, backup and disaster recovery processes, while optimizing capacity, cost efficiency, and license usage.

Design and implement globally distributed hosted services, focusing on compute and storage solutions. Define workflows, integrate networking primitives, and build automation for deployments while ensuring robust observability and cross-training within...

About the Role: Gartner Analysts are industry thought leaders who create must-have research, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative research which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. Gartner is looking for an analyst to provide insights to our cloud service user and provider clients in the United States and beyond. As a Senior Director Analyst in the Cloud Infrastructure practice, coverage area will apply broad knowledge of IT Public Cloud, technologies, vendors (such as AWS, Microsoft Azure, Google GCP, Oracle OCI, Equinix), and deployment issues for our clients. Additionally, there will be a focus on non-technology aspects of digital infrastructure, including data center, pricing, and organizational challenges. This position will provide advice to clients on best practices for moving to a public Cloud (IaaS and PaaS) platform as well as specific guidance to clients on evaluating and selecting cloud vendors pricing contracts and cloud centers of excellence. This can include but is not limited to topics such as: - Challenges and opportunities of the Heads of Infrastructure & Operations - Cloud strategies - Hybrid digital infrastructure - Multi-cloud architectures - Cloud Platforms - Cloud Security - Cloud Native Infrastructure - Strategic Cloud Platform Services / Cloud infrastructure and platform services (CIPS, IaaS, PaaS), - Consulting, implementation, integration, or runtime services associated with these - Impact on and of GenAI on Heads of Infrastructure & Operations - SaaS implementation on top of cloud infrastructure sometimes known as SaaS Ops. - Industry cloud implementations (for specific sectors) - Cloud governance - Sovereign Cloud - Cloud Sustainability - Edge Infrastructure Solutions - Colocation - Cloud & Digital transformation - Integration with SaaS At Gartner, we emphasize cutting edge thinking, disciplined analysis and most important, actionability. We are passionate about helping clients solve business problems. If this resonates with you, and you have the skills and experience we are looking for, we’d like to hear from you. What you will do: - Create innovative, thought provoking, and highly leveraged “must-have insight” content - You will work with a collaborative team of highly experienced analysts and advisors to build authoritative insight and advice that directly addresses the priorities and challenges of cloud service provider clients. - Serving as an authority on the technology market, buyer behavior, and local market implications (including regulatory and compliance) that affect the way cloud services are delivered across North America. - Develop new insight and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act - Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward - Demonstrate thought leadership in establishing insights positions across a team of analysts - Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda - Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights - Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions - Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings - Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business - Provide high quality and timely content peer review - Build credibility as an industry expert to represent Gartner insights, methodology and strategy - Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community - Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery - Be a mentor and a coach by supporting more junior team members - Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions What you will need: - Bachelor's degree or equivalent experience; Graduate degree preferred - 12+ years of relevant field or industry experience. - Strong knowledge of business, technology, channel & go-to-market conditions - Direct experience working for large vendors (such as AWS, Microsoft, Google, Oracle, IBM etc) - Direct experience building a cloud selection and adoption strategy (key issues, vendors, partners and best practices) - Deep understanding of the IaaS, PaaS or Cloud Infrastructure and Platform Services markets, the strengths of the hyperscalers, and the competitive landscape for adjunct IT services. - Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders - Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables - Demonstrate excellence in research and writing ability - Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions - Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges - Strong communicator who can explain complex concepts concisely and simply - Subject matter expert comfortable presenting at large and small-scale speaking engagements - Strong business and financial acumen - Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market - Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team - Learning agile and adept with navigating highly matrixed environments - Ability to represent Gartner's research methodology and strategies effectively at all levels - Willingness and ability to travel up to 25% (where applicable) What you will get: - Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more! - Collaborative, team-oriented culture that embraces diversity - Professional development and unlimited growth opportunities #LI-remote #LI-EH1 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 172,000 USD - 202,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com. 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• Lead initiatives that drive adoption and scalability of infrastructure platforms, including large-scale platform modernization, migrations, and feature rollouts • Partner closely with leaders, engineers, PMs, and practitioners to decompose complex problem spaces into technical execution plans with well-defined milestones, ownership, and success criteria • Drive execution rigor by tracking progress, managing dependencies, and proactively identifying risks, trade-offs, and mitigation strategies while implementing minimal process • Communicate clearly and consistently with technical leadership and stakeholders on progress, risks, and decisions • Use insights from program execution to influence platform evolution, architectural direction, and operational practices over time