• help customers create solutions that shape their businesses • assist customers in implementing Snowflake • provide guidance and work with engineering teams • assist with data migrations and consultations • analyze client progress and provide further guidance • engage with customers for continuous support

• Delivering successful customer outcomes across critical and strategic engagements. • Supporting customers through transformational initiatives to maximise the value of their solution. • Managing project consulting deliverables and ensuring alignment with agreed scope. • Communicating effectively with senior customer stakeholders and internal colleagues. • Researching industry trends and emerging ideas to help strengthen thought leadership. • Creating and presenting proposals, demonstrating commercial awareness and financial understanding. • Understanding evolving market trends and the broader competitive landscape. • Developing and delivering world‑class onboarding and training materials to accelerate consultant readiness.

• Conduct discovery sessions to understand client marketing and SEO workflows and identify automation opportunities • Build custom automations, integrations, and data pipelines using Python and SQL • Own complex technical support escalations from issue triage through solution delivery • Collaborate with clients to refine workflows and drive adoption of AI-powered processes • Contribute to internal tools, reusable automation templates, and implementation documentation • Partner with Product, Engineering, and Customer Success teams to improve customer outcomes

• Primary responsibility for architecting and implementing enterprise class wireless networks in high-density environments, ensuring uptime and scalability both in the office, manufacturing, and warehouse space. • Works closely with the Network Architect to create functional specifications, and low-level technical designs. • Delivers and implements wireless solutions which meet the processing capacity and stability needs of the First Quality business. • Improve throughput, reduce latency, and enhance user experience through advanced tuning and monitoring of the network and devices. • Diagnoses and resolves connectivity issues across switches, routers, wireless controllers, and access points as well as all wireless endpoints including but not limited to laptops, printers, tablets, mobile devices, RF guns, Self-Guided Vehicles (SGV), and IoT devices. • Integration of IoT devices, private 5G networks, and cloud-managed wireless solutions. • Creates test plans, test scripts, and executes to ensure the services operate as expected. • Leads wireless security remediation activities, reducing vulnerabilities, and ensuring compliance with industry standards. • Develops all the required technical documentation, drawings, and release notes content at time of delivery to be provided to Operations Team for ongoing support. • Responsible for service transition to the support team including, but not limited to, knowledge transfer sessions and documentation review. • Creates any necessary user training or guide materials. • Provides updated and timely status reports to Project Managers or Solutions Architects. • Participates in Budget Process and Financial Management of the hardware, platforms, and services responsible for. • Attends customer/internal customer facing meetings as required. • Ensures adherence to IT Architecture principles and guidelines. • Acts as a Level 3 escalation for support activities. • Collaborates with outsourced partners in delivery of network and voice services. • Delivers effective communications both written and verbal. • Updates job knowledge by attending educational opportunities and training events.