Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Team Coach, you’ll lead a highly skilled remote team of approximately 25-35 Travel Counselors. If you thrive on variety in work, building relationships with clients and colleagues, and empowering teammates to achieve their goals, we hope you apply. What You’ll Do People (75%) - Lead and coach a team of Travel Counselors - Provide regular, documented coaching and feedback to team members - Investigate service and quality errors with a curious mentality, and provide helpful feedback - Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards - Facilitate account-specific onboarding and training for new hires after the initial centralized Traveler Care training program is complete - Collaborate with fellow team coaches - share information, achievements, and issues - Listen to calls as required to validate service levels and compliance standards Customer (25%) - Be the voice of Traveler Care for new technological implementations - Participate in meetings with commercial client management partners when necessary, providing operational information needed for customer-facing conversations - Research and resolve client service concerns; develop strategy and craft messaging for the Traveler Care team and commercial peers - Analyze, act, and communicate results on CSAT performance - Keep the team informed on changes to client travel policies - Collaborate with Team Operations to achieve and exceed client expectations based on contractual service level requirements What We’re Looking For - Previous leadership experience - Excellent listening skills and curious mentality - Customer service oriented - Sabre and/or Apollo experience preferred - Salesforce (case e-mail) experience a plus - Collaborative and passionate about building relationships - Experience making data-driven decisions and achieving financial and service targets Location Bangalore, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. - Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. - Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. - And much more! This role is for CWT, a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

About us: Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience. Position Overview: We are seeking a Senior Scrum Master & Jira Admin to lead Agile delivery while owning and continuously improving our Jira ecosystem. This role requires strong system thinking, delivery discipline, and the ability to influence both teams and leadership. This is not a ceremony-focused role. It is a hands-on position responsible for delivery predictability, tooling architecture (Jira), and organizational improvement. Key Responsibilities: - Own and continuously improve Jira configuration and architecture (workflows, automation rules, Rovo Agents, reporting structure). - Build and maintain dashboards, filters, and reporting views that support leadership decision-making. - Improve delivery predictability using flow-based metrics such as velocity, cycle time, throughput, and WIP limits. - Identify bottlenecks in the delivery pipeline and drive systemic improvements. - Act as a bridge between engineering, QA, product, design, and business stakeholders. - Challenge unrealistic commitments and protect delivery predictability. - Escalate risks early with structured impact analysis. - Proactively identify organizational impediments beyond the team level and drive resolution. - Influence leadership on Agile maturity improvements. - Act as an initiative change agent, not just a process enforcer. Qualifications Required: - 5+ years of experience as a Scrum Master, with experience operating in complex, multi-team environments. - Proven experience owning Jira configurations, workflows, and automation rules (not just using Jira). - Strong understanding of flow-based delivery metrics and Agile system optimization. - Demonstrated ability to handle stakeholder conflict and push back constructively. - Strong facilitation, communication, and organizational skills. Preferred: - Scrum certifications (CSM, A-CSM, PSM, or equivalent). - Experience working in scaled Agile environments. - Familiarity with DevOps practices and modern delivery pipelines.

Role Description Als masterpsycholoog bij GGz Online ben jij er voor mensen met psychische problemen vanaf 18 jaar. Je behandelt cliënten met onder andere angststoornissen, depressieve klachten, trauma- en stressgerelateerde stoornissen. Jij draagt als masterpsycholoog bij aan de behandeling en het herstel van cliënten door: - het voeren van online intakegesprekken en het opstellen van behandelplannen in overleg met een regiebehandelaar; - het bieden van evidence-based behandelinterventies via beeldbellen, online behandelmodules en innovatieve technieken zoals biofeedback, virtual reality, serious gaming en EMDR-tools zoals MOOVD en Psylaris; - het bijdragen aan de ontwikkeling en innovatie van digitale behandelmethoden binnen GGz Online; - deelname aan multidisciplinaire overleggen en het delen van expertise met collega’s; - het begeleiden van cliënten met een persoonlijke en betrokken aanpak binnen een veilige digitale behandelomgeving. Dit doe je geheel online, waar jij wilt en op een manier die bij jouw werk-privébalans past. Je werkt volledig digitaal, waardoor reistijd geen rol speelt en je flexibel je eigen werkdag kunt indelen. GGz Online biedt op werkdagen behandeling van 08:00 uur tot 20:00 uur. Bij GGz Online werken we met de nieuwste digitale behandelmethoden en evidence-based interventies. De behandelingen zijn kortdurend en intensief, met een gemiddelde duur van drie maanden, zodat cliënten snel stappen vooruit kunnen zetten in hun herstel. Qualifications - een afgeronde opleiding tot masterpsycholoog; - een LOGO-verklaring of de mogelijkheid om deze snel aan te vragen; - ervaring in de specialistische ggz; - een afgeronde basiscursus CGT; - bij voorkeur ervaring met EMDR, Imaginaire exposure en/of ACT. Requirements - Jij bent een zelfstandige, innovatieve professional die de grenzen wil verleggen in online behandelen; - Je past bij GGz Online als je digitaal vaardig bent en graag zelfstandig werkt. Benefits - een bruto maandsalaris volgens CAO GGZ, FWG 60 (tussen €4.412,- en €5.730,- o.b.v. 36 uur​); - een contract voor 24-36 uur per week voor onbepaalde tijd; - een vakantietoeslag en een eindejaarsuitkering van 8,33%; - 166 verlofuren en 35 levensfase-uren o.b.v. 36 uur; - een jaarlijks balansbudget van €1.000,- naar rato; - een uitdagende en afwisselende baan met ruimte voor professionele en persoonlijke ontwikkeling via opleidingen, trainingen en interne scholing. Company Description GGz Online is de digitale poli van GGz Centraal. Wij bieden specialistische ggz zonder barrières: deskundig, direct beschikbaar, vanaf elke locatie en op elk tijdstip. Met innovatieve digitale behandelmethoden en een team van ervaren therapeuten maken we zorg toegankelijker en effectiever. - Onze cliënten waarderen onze zorg gemiddeld met een 9+; - Bij GGz Centraal rekenen elk jaar zo’n 25.000 cliënten op ons als de specialist in geestelijke gezondheidszorg; - Samen met bijna 3.000 collega’s willen we elke dag het verschil maken voor onze cliënten.

Role Description Reporting to an Agile Delivery Manager, the Sr. Scrum Master provides end-to-end delivery leadership for up to two scrum teams, or a complex team within Ontada’s Technology Solutions portfolio. This role operates with autonomy and accountability, owning delivery outcomes, influencing senior stakeholders, and driving cross-team alignment in a regulated, enterprise environment. We are seeking experienced Scrum Master with hands-on expertise in SAFe, Scrum, and Kanban, who can operate effectively across product, engineering, UX, QA, and release management. The ideal candidate is proactive, execution focused, and comfortable driving continuous improvement while ensuring predictable, high-quality delivery. The candidate will provide coaching and mentorship to the teams to build an agile mindset. Key Responsibilities - Delivery Ownership and Accountability - Own end-to-end delivery accountability across two teams or a complex team, ensuring predictable, high-quality outcomes. - Establish and operate the delivery model, including sprint cadence, backlog readiness, planning, reviews, retrospectives, and release coordination. - Facilitate all agile ceremonies, including backlog refinement, daily stand‑ups, sprint planning, reviews/demos, and retrospectives. - Coach the Product Owner and team to ensure work items have clear scope, sizing, dependencies, risks, and acceptance criteria. - Define a sprint and release scope based on product prioritization and engineering capacity. - Lead integrated planning across product, engineering, UX, QA, and release management. - Lead pre‑release planning, including development, validation, and readiness of Release Scope Statements; assess capacity and communicate risks and dependencies. - Manage release‑level capacity planning, estimation, sequencing, and delivery tracking. - Proactively manage cross‑team dependencies, risks, and constraints impacting delivery timelines and scope; provide transparent milestone tracking. - Drive delivery trade‑off decisions and escalation paths with clear options and recommendations. - Ensure visibility and transparency through delivery dashboards and reporting. - Maintain Jira hygiene, enforce Definition of Ready and Definition of Done, and ensure runbook updates are completed as required. - Lead non-prod WAR/MIM rooms to resolve time-sensitive non-production issues as needed for Dev, QA or Staging environments in preparation for upcoming releases. - Maintain accurate PlainView (PV) update for the scrum team with the corresponding project and product attributes. - Ensure weekly time-tracking is reported by the scrum team; facilitate review of the time tracking reports with the Leadership Team frequently. - Stakeholder Management - Serve as a liaison between Product Owners, Development Teams, and external stakeholders to maintain alignment on priorities and objectives. - Provide executive level communication on delivery status, risks, dependencies, and mitigation strategies. - Influence decision making through data driven insights, delivery metrics, and clear narrative. - Facilitate governance forums, milestone reviews, and executive checkpoints. - Partner closely with Product Owners and technical leaders to maintain a build ready backlog for next 3-6 sprints. - Risk, Governance, and Compliance - Proactively manage cross team dependencies and delivery impediments to protect release timelines. - Ensure adherence to governance and compliance standards, including Release Scope Statements, Scope Change Requests (SCRs), and ServiceNow change requests (CRs). - Lead cross‑team risk identification and mitigation using ROAM or equivalent practices; escalate critical risks with clear mitigation plans. - Ensure delivery evidence and artifacts are created to support audits and regulatory requirements. - Quality, Testing, and Release Readiness - Coordinate overall testing readiness and execution in partnership with QA, including QA, UAT, regression, integration, and performance testing. - Ensure all testing requirements (including NFRs) are defined, tracked, and aligned with exit criteria. - Ensure timely creation, review, and approval of testing artifacts (e.g., test strategy, test plans). - Coordinate integration testing readiness, including external vendors and system dependencies. - Drive effective defect management, including prioritization, closure, and root cause analysis. - Support planning activities to align team capacity with release objectives. - Continuous Improvement & Agile Coaching - Coach and mentor scrum teams on agile practices, ADLC maturity, and enterprise delivery standards, raising overall delivery maturity. - Champion continuous agile maturity improvement across teams, utilize delivery metrics, KPIs, and dashboards. - Analyze delivery metrics and trends to identify systemic improvements. - Contribute to the evolution of Ontada’s Agile Delivery Lifecycle (ADLC) and enterprise delivery practices. Qualifications - Degree or equivalent and typically requires 7+ years of relevant experience. Requirements - 7+ years of experience leading complex, large scale agile delivery initiatives in enterprise environments. - Demonstrated success in Scrum Master, Project Manager, or hybrid delivery leadership roles. - Proven ability to lead and support two Scrum teams—or a highly complex delivery team—while effectively coordinating dependencies and partnering with stakeholders in fast‑paced, regulated environments. - Strong executive communication skills, with experience engaging Directors, VPs, and senior leaders. - Expert level experience managing scope, timelines, and delivery commitments. - Solid understanding of technical architecture and product roadmaps to effectively support engineering teams. - Experience enabling engineering best practices, including CI/CD, DevOps, automated testing, and code quality standards. - Experience working with modern software engineering teams (web, cloud, APIs, microservices). - Proficiency with delivery and collaboration tools such as Jira, Confluence, Miro, or similar. - Deep knowledge of Scrum framework, roles, ceremonies, artifacts, and principles. - Strong organizational, time management, and prioritization skills. - Certified Scrum Master (CSM) or equivalent certification from a recognized industry organization. - Candidates must be authorized to work in USA. Sponsorship is not available for this role. Benefits - Competitive compensation package determined by performance, experience and skills, equity, regular job market evaluations, and geographical markets. - Base Pay Range for this position: $119,700 - $199,500. - Other compensation, such as an annual bonus or long-term incentive opportunities may be offered.