• Hunt and close enterprise accounts • Prospect, qualify, and develop new opportunities with large strategic accounts • Create compelling, customized presentations for each audience • Guide the client through initial implementation and ensure a smooth transition • Share customer learnings and competitive intelligence internally • Think creatively about how to structure deals

Role Description As a member of our customer service leadership team, you’ll help guide and support service professionals, foster strong client experiences, and contribute to a positive, collaborative team culture. This role blends leadership responsibility with flexibility, allowing you to make an impact while maintaining work-life balance. Qualifications - A strong commitment to delivering exceptional customer service - Excellent communication and interpersonal skills - The ability to lead, inspire, and motivate teams toward shared goals - A genuine interest in personal and professional development - The ability to balance leadership responsibilities with personal well-being - Previous leadership or customer service experience is valuable, but we also welcome candidates who demonstrate coachability, integrity, and a people-first mindset Requirements - Work from home with a flexible schedule - Supportive and people-centered environment - Mentorship and leadership growth opportunities - Union-supported benefits and stability - Exciting perks and incentives Benefits - Annual Incentive Trips for top-performing leaders - Insurance Reimbursement Program for health and well-being - Leadership and skills enhancement through specialized training programs

• Lead, develop, and evolve a high-performing sales team focused on driving sustainable, profitable growth across key customer accounts throughout Canada. • Oversee a team of Account Managers responsible for building strategic partnerships and managing complex customer relationships within the food, beverage, and ingredient industries. • Develop and execute a national sales strategy that supports revenue growth, customer retention, market expansion, and profitability objectives. • Create and implement strategic account plans, optimize customer engagement, manage sales forecasting and pipeline development, oversee budgeting and expense management, and ensure alignment with the company's overall growth strategy. • Coach and develop your team to engage customers at the highest strategic levels, identify new business opportunities, and deliver innovative solutions that create long-term value for both customers and the organization.

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. The Hardware Consumables Representative is responsible for managing and closing low-value, high-volume hardware opportunities across Infios’ Install Base customers. The role functions as a dedicated deal desk for hardware consumables and run-rate transactions, ensuring efficient handling of opportunities that fall below the strategic focus threshold of field Account Executives. By owning smaller hardware transactions end-to-end, the Rep ensures customers receive responsive commercial support while enabling field sales teams to remain focused on larger, strategic opportunities. This role contributes directly to improving sales efficiency, increasing capture of recurring consumables revenue, and establishing a scalable operating model for hardware lifecycle transactions within the respective EMEA sub-region. What a day in the life looks like: - Manage inbound and internally routed hardware consumable opportunities below defined value thresholds. - Own the sales process for run-rate hardware transactions from qualification through quotation and deal closure. - Engage directly with customers to understand consumable needs, replacement cycles, and replenishment requirements. - Collaborate with Account Executives, Regional Sales Directors, and Customer Success teams to ensure alignment on customer engagement and opportunity ownership. - Generate accurate quotes and manage deal progression through internal approval and ordering processes. - Maintain strong CRM hygiene, ensuring all opportunities, forecasts, and transactional data are captured accurately. - Work closely with hardware operations and fulfilment teams to ensure efficient order processing and customer satisfaction. - Identify recurring purchasing patterns across customers to support proactive consumables engagement. - Support the development of a scalable consumables motion across EMEA by standardising processes for low-value hardware deals. - Establish and execute cadence of sales outreach for consumables and other initiatives, with campaign management based on product, seasonality, economic and industry trends, last time buys etc, to drive focused products and increase revenues. What you bring to the team: - Experience in sales operations or transactional sales environments within technology or hardware industries. - Ability to manage high-volume opportunity pipelines while maintaining accuracy and responsiveness. - Strong commercial communication skills and ability to engage customers in a structured sales process. - Experience generating quotes and managing transactional deals through CRM and internal systems. - Ability to collaborate with field sales teams and cross-functional stakeholders. - Comfortable working in a structured, process-driven sales environment. - Proficiency with CRM systems such as Salesforce and with the Microsoft Office Suite of products #LI-REMOTE #LI-AS1 Why join us? At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.