• Building and maintaining relationships with sales reps, partners, customers and other internal stakeholders • Gaining knowledge of HubSpot products for better-proposed solutions • Understanding customer challenges and how to deliver technical value to meet their business goals and objectives • Participating and directing projects relevant to presales, sales, and the wider business • Coaching and mentoring less experienced team members

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The ServiceNow Partner Design Studio is looking for a Solution Architect with a passion for innovation, co-creation, and cutting-edge design practices. This is a unique opportunity to shape partner-branded solutions using an AI-first approach-where AI is embedded into every step of design and solutioning. If you're excited about transforming industries with AI-powered solutions and thrive in strategic technical roles, this could be the role for you. What you get to do in this role: As a member of the Partner Design Studio, you'll co-create offerings with some of the world's most strategic partners. You'll be a key contributor in designing and guiding AI-infused ServiceNow solutions that address real-world business challenges. The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. - Partner-Facing Technical Leadership: Serve as a trusted technical advisor to senior partner and executive stakeholders, leading strategy and architecture discussions that translate business priorities into scalable ServiceNow solutions. - ServiceNow Platform Mastery & Architectural Governance: Provide deep expertise across the ServiceNow platform including workflows, integrations, data, instance health, and governance to define roadmaps and enforce leading architectural practices. - Discovery & Solution Design Facilitation: Lead structured discovery and design workshops to de-risk solutions, including persona development, service blueprinting, and translating insights into actionable technical plans. - Hands-On Build Guidance & Store Readiness: Guide partners through best-practice implementation, technical reviews, and solution readiness, working closely with Certification teams to support Store submission and recertification. - Reference Architectures & Reusable Assets: Create and maintain high-quality reference architectures, patterns, and templates that scale across partners and accelerate delivery and time to value. - Partner Offering Creation & Go-To-Market Alignment: Co-create partner offerings aligned to ServiceNow GTM strategies and business unit roadmaps, supporting launch planning and market clarity. - Impact-Driven Use Case Validation: Prioritize high-value use cases, ensuring alignment with Product and Industry BUs for feasibility, differentiation, and relevance. - Outcome and KPI Ownership: Drive toward measurable outcomes such as pipeline influence, Store readiness, certification progress, and revenue impact while tracking engagement KPIs end to end. - Cross-Functional Technical Orchestration: Act as the technical hub across Partner Managers, Solution Consultants, ACE, and Business Units, coordinating intake, scope, alignment, and handoffs without slowing execution. - AI Fluency & Emerging Technology Leadership: Advise partners on adoption of AI and emerging technologies, positioning AI-enabled architectures and creating reusable patterns that drive real business outcomes. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 8+ years in technical sales, pre-sales, solution architecture, or similar roles. - AI Integration & Implementation: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. (This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry). - ServiceNow Certifications: Certified System Administrator, Application Developer - AI & Automation Expertise: Knowledge of how to apply generative AI, predictive analytics, or automation tools in enterprise solutions. - Partner-First Experience: Significant experience working with technology partners, at either a partner or OEM level with a proven ability to guide partners through complex solution designs and business strategy discussions. - Cloud Platforms: Strong grasp of cloud platform architecture including SaaS, PaaS, automation, and multi-tenancy. - Executive Communication: Clear communicator, comfortable engaging at the CXO level and translating complex topics into actionable insights. Preferred & Standout Experience - Elite Certifications: Existing Certified Master Architect and/or Certified Technical Architect or on path to complete is a plus - Deep curiosity and interest in AI technologies and emerging trends. - Industry Experience: Experience in Financial Services, Healthcare, Manufacturing, or Public Sector is a plus. - ServiceNow Platform Development: Experience building solutions directly on the ServiceNow platform. - Design Thinking: Training or certification in Design Thinking and applying these principles in co-creation with partners. - Business Development Background: Experience developing partner go-to-market plans or new solution plays. - Competitive Platforms: Familiarity with alternative cloud or enterprise software platforms is a plus. - Travel for partner, customer, and organizational activities up to 25%. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Design and develop comprehensive D365 CE solution architectures • Analyze client business processes and translate requirements into solutions • Lead the technical design and implementation of D365 CE projects • Provide expert guidance on D365 CE capabilities, limitations, and best practices • Create and maintain solution documentation, including technical specifications and architectural diagrams

"Joining Absorb as a Solutions Engineer was the best career move I've made. I get to blend my technical skills with client-facing expertise, all while working alongside brilliant minds and under incredible leadership. From customizing our LMS for unique industry needs to staying ahead of e-learning trends, there's always something new to tackle. The growth opportunities here are unparalleled – both professionally and personally." - Jessica Devine, Solutions Engineer About the role: We’re looking for a hands-on Team Lead to coach and develop Solution Engineers across a globally distributed team. You’ll lead the EMEA SE group and manage a small number of North America–based SEs to support consistent global coverage. Our SEs partner with both New Logo and Existing Client sales teams, working closely with AEs and AMs throughout the sales cycle. This team supports opportunities across multiple EMEA markets and benefits from a strong understanding of regional security, data privacy, and compliance considerations. You’ll guide customers through product fit, technical requirements, and long-term adoption of Absorb LMS—while coaching SEs on effective demos and accurate technical scoping. Absorb Software: Remote Work Culture What you’ll do: - Coach SEs on demo delivery, solution design, technical discovery, and accurate scoping. - Support trials, deep-dive technical conversations, and integration workflows. - Maintain expertise in Absorb LMS, add-ons (eCommerce, Analyze, Create, Engage, Infuse, Skills), and core integration patterns (HCM, SSO, API, data connectors). - Act as the technical escalation point for complex product, data, or configuration questions. - Equip SEs to confidently address EMEA-specific security, privacy, and compliance topics (e.g., GDPR, data residency, procurement/InfoSec processes). - Improve SE processes, coverage models, and best practices across regions. - Partner with Sales, AM, Product, Technical Services, and Implementation to streamline handoffs and enhance customer outcomes. - Contribute to SE onboarding, playbooks, and enablement—especially for EMEA use cases. - Work closely with SMB Sales Leadership to ensure alignment on AE–SE workflows - Act as the first point of escalation for technical questions, deal blockers, and scoping concerns - Provide structured feedback to Product, TS, and Implementation - Guide SEs on how to communicate technical concepts to non-technical buyers - Maintain and improve internal documentation for connectors, integration FAQs, and add-on playbooks - Promote peer learning around scoping patterns, common pitfalls, and use-case guidance - Collaborate with Product Champions and SE leadership to strengthen technical enablement - Support ongoing improvements to scoping templates, connector guides, and technical toolkits What you’ll bring: - Proven experience as a customer-facing solutions professional, with strong technical expertise in LMS and/or SaaS environments. - Solid understanding of EMEA security and data protection requirements, including GDPR, data residency, and standard vendor assessment processes. - Confidence engaging both technical and non-technical stakeholders on APIs, SSO, HCM integrations, and Absorb add-ons. - A coaching mindset that builds capability, elevates team performance, and drives continuous improvement. - Clear, persuasive communication skills, with the ability to simplify complex concepts and collaborate closely with AEs and AMs throughout the sales cycle. - A hands-on, proactive, and ready to support calls or opportunities when additional expertise is needed. - Stronger Solutions Engineer performance and confidence across demos and technical validation. - Improved win rates, client retention and expansion outcomes in SMB and Core AM. - Clear, consistent SE processes and fewer technical blockers for sales reps and customers. Additional preferred qualifications: - A combination of technical background and client-facing sales support experience, ideally supporting Enterprise clients or large organizations. - Experience in SaaS, software sales, or sales support, with exposure to Enterprise-level contracts, solution selling, or complex deal structures. Technologies we use: - AbsorbLMS, Salesforce, SharePoint, Confluence, Zoom Are you ready to become an Absorber? What we offer: - Fully remote-first work with flexible work arrangements - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location - New Hire Equipment Allowance and monthly Flex Allowance to support your success - Endless opportunity for career growth and internal mobility - Employee driven DE&I programs Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.