• Support payment integrity disputes and issue resolution in the Oscar claim environment • Scope, triage, investigate and execute on solutions and process improvements • Leverage understanding of Oscar's claim infrastructure and workflows to identify opportunities for improvement • Report into the Manager, Payment Integrity (Pre-Pay)

Solutions Analyst / Business Analyst WE ARE LOOKING FOR A TEAM MEMBER WITH GOVERNMENT PUBLIC HEALTH EXPERIENCE, IDEALLY IN ENVIRONMENTAL HEALTH AT A LOCAL HEALTH DEPARTMENT. IF YOU HAVE THAT EXPERIENCE, PLEASE ENSURE IT IS CLEAR ON YOUR RESUME. Compensation Note: If a salary range is listed for this position, please note that we will offer at the starting point of the band. We cover 100% of your health insurance! Role Overview We're seeking a Solutions Analyst who deeply understands how public health departments work and can translate that understanding into technology solutions that actually fit their needs. This role goes beyond gathering requirements. It requires immersing yourself in the workflows, challenges, and realities of public health practice, then figuring out how technology can make things better. We're especially interested in candidates who have worked in environmental health programs at a local health department. You know what it's like to manage inspections, track permits, navigate compliance workflows, and juggle the reporting demands that come with environmental health. That firsthand experience will shape how you approach every solution you design. This is a role for someone who naturally translates needs into action. You're the person who listens to a health department director describe their frustrations and can see the solution taking shape. You're the one who watches staff navigate a clunky process and immediately starts thinking about how it could work better. You take the messy, complex reality of public health operations and turn it into clear direction for a technical team to build against. If you've ever found yourself thinking "I know exactly what they need, I just need to explain it in a way the developers will understand," this role is for you. You'll work on our PH360 platform and various client initiatives, serving as the critical bridge between what health departments need and what our technical teams build. Your lived experience in governmental public health will help you ask the right questions, spot the real problems behind stated requests, and advocate for solutions that work in the real world. We're looking for someone who thinks holistically about problems, can synthesize input from multiple stakeholders, and isn't afraid to push back when a proposed solution doesn't quite fit. As a consulting firm, we value candidates who are passionate and eager to dive into the work. While this role focuses on solutions analysis, you may also contribute your unique talents to other firm initiatives. How You'll Work You'll join an Agile Release Train (ART) that follows SAFe principles. This means: - Program Increment (PI) Planning: You'll participate in quarterly planning sessions, helping shape the roadmap based on your understanding of client needs. - Sprint Collaboration: You'll work in two-week sprints with daily standups, regular backlog refinement, and sprint retrospectives. - Cross-functional Teams: You'll collaborate closely with developers, architects, and QA analysts to ensure solutions meet the real need. - Continuous Discovery: You'll maintain ongoing conversations with clients and stakeholders to refine your understanding of their challenges. Key Responsibilities - Immerse yourself in client workflows to understand how public health staff actually do their work, with particular depth in environmental health programs - Identify pain points, inefficiencies, and opportunities that clients may not have articulated - Synthesize input from multiple stakeholders into coherent solution recommendations - Translate complex public health processes into clear user stories and acceptance criteria - Lead discovery sessions and workshops with health department staff - Serve as the voice of the client within our technical teams - Develop process flows, documentation, and visual aids that communicate the "why" behind solutions - Challenge assumptions and push back when proposed solutions don't fit client realities Experience Required - 2+ years working in governmental public health (local, state, federal, or tribal) - Demonstrated ability to understand complex systems and workflows - Strong facilitation and stakeholder engagement skills - Experience translating between technical and non-technical audiences - Self-motivated with strong initiative - Adaptability in dynamic environments - Comfort working with AI tools and large language models Strongly Preferred - Direct experience in environmental health programs at a local health department (e.g., inspections, permitting, compliance, complaint response) Preferred Qualifications - Experience with agile methodologies - Familiarity with user story development and acceptance criteria writing - Familiarity with Salesforce or similar platforms - Background in process improvement or system implementation - Understanding of public health data systems and reporting requirements (e.g., environmental health tracking, inspection databases) - Experience with discovery techniques (journey mapping, interviews, observation) Notice Must be authorized to work in the United States without sponsorship. Willingness to adhere to our no-drug workplace policy. You must agree to undergo eVerify for employment status at hiring. No 3rd Party Recruiters. No Phone Calls. We are unable to do informational interviews at this moment. Candidates who call or schedule a "coffee chat" will be disqualified. At Flourish and Thrive Labs, we believe in the unique value each candidate brings. We encourage applications from diverse backgrounds and experiences, even if you don't meet all listed qualifications.

• Immerse yourself in client workflows to understand how public health staff actually do their work, with particular depth in environmental health programs • Identify pain points, inefficiencies, and opportunities that clients may not have articulated • Synthesize input from multiple stakeholders into coherent solution recommendations • Translate complex public health processes into clear user stories and acceptance criteria • Lead discovery sessions and workshops with health department staff • Serve as the voice of the client within our technical teams • Develop process flows, documentation, and visual aids that communicate the "why" behind solutions • Challenge assumptions and push back when proposed solutions don't fit client realities

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. What you’ll be doing (ie. job duties): - Investigate AML and fraud-related alerting transaction on the blockchain; write and/or file Suspicious Activity Reports (SAR) - Conduct investigative review and analysis in support of Coinbase AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other Coinbase lines of business - Analyze transaction activity and KYC information and conduct due diligence research in support of investigations - Document investigations in written narratives - Decide whether activity warrants escalation for additional review and subsequently recommend whether activity appears suspicious and warrants filing of a Suspicious Activity Report - Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures - Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigations What we look for in you (ie. job requirements): - Strong interpersonal, analytical, and communication (verbal and written) skills - Experience working with Google Sheet, Google Doc, Excel, Word - Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment - Ready to support in 24*7 environment - Organized with a High level of attention to detail Nice to haves: - Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE) - Proficient in blockchain analysis (e.g. Chainalysis) - Experience in project management, analytics, or vendor management - Advanced degree in business, finance, or customer experience (CX) - Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud. P71365 #LI-Hybrid Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): €73.903—€73.903 EUR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal OpportunityCoinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI DisclosureFor select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com