• Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys • Partner with our apps and platform product teams to understand, consolidate, and prioritize their UX needs • Deliver a powerful web and mobile user experience platform that empowers our app teams to deliver market-leading usability • Guide Accessibility and FedRAMP compliance, internationalization (i18n) and localization (l10n) programs to make our products available to more customers • Develop and deliver on an integrated roadmap serving our business priorities and product team needs

• Own and actively manage a defined product domain within the BR-DGE platform, becoming a trusted subject matter expert in areas such as vaulting, tokenisation, risk engines and / or specific third-party integrations. • Partner closely with the engineering team to support the delivery of roadmap priorities through stand-ups, refinement, and ongoing squad collaboration. • Break down complex product and business requirements into clear user stories and robust acceptance criteria. • Refine requirements with a diverse range of internal stakeholders, merchants, and external partners such as Payment Service Providers (PSPs). • Work collaboratively with other Product Owners across interconnected domains to align priorities, manage dependencies, and share best practices.

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Manager, Pricing & Product position is responsible for the profit and loss of Pie's Workers Compensation book of business. They have ownership over product design and pricing, regulatory compliance, and distribution along with a focus on quantitative analytics for measuring profitability. The role is responsible for measuring and monitoring how the business metrics are performing in a given timeframe and identifying trends - looking at mix of business changes, quote and conversion levels, claims frequency and severity results, as well as retention metrics. The Manager, Pricing & Product will also work closely with the Technology team to build and improve systems to ensure a great customer and agent experience, as well as allow for efficient and compliant operations. They will also lead a team of analysts and have full management responsibilities. How You’ll Do ItOversight of Product & Pricing: - Leverage rating bureau data, industry resources, and internal results to continuously improve Pie's pricing structure with the goal of achieving profitable growth. - Develop new tools that systematically diagnose conversion, retention, and profitability trends and quantify proposed pricing impacts at scale. - Collaborate with pricing analysts to analyze market competitiveness and identify markets for growth and exit opportunities. - Create new product features that streamline pricing changes and maximize pricing segmentation. - Manage the product development lifecycle, from ideation to launch, by defining product features, creating business requirements documents, and coordinating with internal stakeholders to ensure timely delivery. Product Development: - Partner with the Compliance and Legal teams to ensure that all filed and implemented rating plans meet state-specific requirements. - Collaborate with cross-functional teams, including Underwriting, Business Development, Actuarial, Claims, and Marketing, to gather insights and develop product requirements that meet regulatory and customer needs as well as key company objectives. - Continuously assess customer feedback and market trends to identify opportunities for rating enhancements and innovations. Team Development: - Participate in the ongoing development and documentation of all pricing and appetite-related processes. - Support, mentor, and coach as well as provide professional development for direct reports; provide continuous feedback and opportunities for career development. - Identify hiring needs and be the hiring manager for recruiting high-quality analysts. - Work collaboratively with the People team throughout the team member lifecycle, including, but not limited to hiring, onboarding, performance management, team member relations, and offboarding. The Right StuffEducational Background: - Bachelor's Degree is required. - Background in Statistics, Mathematics, Economics, Actuarial Science, or other quantitative fields of study is preferred. Experience: - Minimum of 5-6 years of experience in the P&C commercial insurance industry, with a focus on Workers Compensation through either analytical work, underwriting, or commercial lines product management. - Minimum of 1 year experience managing direct reports on their analytical ability; a strong desire to mentor, coach, and develop analysts is required. Skills: - Advanced data management and manipulation skills in Excel, Looker, and Snowflake. - Strong analytical and critical thinking skills to identify trends, solve complex problems, and overcome regulatory roadblocks. - Results-driven mindset with strong decision-making skills; comfortable with ambiguity, self-starter, and ability to thrive in a fast-paced, high-growth environment. - Effective organization and time management skills, capable of managing projects in ambiguous environments while meeting deadlines. - In-depth knowledge of commercial insurance regulatory compliance and various distribution channels (including direct to business lines and independent agents), process dynamics, and economic metrics. - Excellent communication and interpersonal skills; ability to collaborate across the organization and effectively present technical concepts to non-technical audiences. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $125,000—$185,000 USD Compensation & Benefits - Competitive cash compensation - A piece of the pie (in the form of equity) - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE

• Own the Payments Engine roadmap: Define and execute the product roadmap for payment creation, processing, and settlement. • Prioritize features that improve reliability, reduce latency, increase success rates, and unlock new use cases across corridors and rails. • Drive payment performance: Own key engine health metrics — success rate, latency (TTFT, end-to-end), RFI rate, failure root causes. • Identify bottlenecks, partner with Engineering to resolve them, and translate improvements into OFI and BFI outcomes. • Shape API and protocol capabilities: Define requirements for the OFI Payments API and BFI quoting/settlement protocols. • Balance developer experience with compliance requirements and network reliability. • Own the spec process from problem to launch. • Build engine observability and control: Drive investments in payment monitoring, alerting, and operational tooling that give Circle and its partners real-time visibility into payment health and the ability to act on anomalies. • Partner across the network: Work closely with BFI partners, OFI integrations, Compliance, and Operations to understand where the engine creates friction and remove it — unblocking volume, reducing manual intervention, and improving SLAs.