• Own the Payments Engine roadmap: Define and execute the product roadmap for payment creation, processing, and settlement. • Prioritize features that improve reliability, reduce latency, increase success rates, and unlock new use cases across corridors and rails. • Drive payment performance: Own key engine health metrics — success rate, latency (TTFT, end-to-end), RFI rate, failure root causes. • Identify bottlenecks, partner with Engineering to resolve them, and translate improvements into OFI and BFI outcomes. • Shape API and protocol capabilities: Define requirements for the OFI Payments API and BFI quoting/settlement protocols. • Balance developer experience with compliance requirements and network reliability. • Own the spec process from problem to launch. • Build engine observability and control: Drive investments in payment monitoring, alerting, and operational tooling that give Circle and its partners real-time visibility into payment health and the ability to act on anomalies. • Partner across the network: Work closely with BFI partners, OFI integrations, Compliance, and Operations to understand where the engine creates friction and remove it — unblocking volume, reducing manual intervention, and improving SLAs.

Role Description We are seeking an experienced and visionary leader to head up our Product Development function. The Head of Product Development will be accountable for the strategic design, review, and management of TQUK’s qualifications, endorsed products, and learning resources, ensuring they support business growth, regulatory compliance, and sector innovation. This role is pivotal in driving stakeholder engagement and positioning TQUK at the forefront of vocational education reform. Key Responsibilities - Lead and manage the Product Development team, including Managers, Leads and Developers. - Lead the Learning Resources team, ensuring the creation and maintenance of high-quality teaching and learning that support effective delivery of TQUK qualifications and endorsed products. - Drive stakeholder engagement initiatives, building strong relationships with providers, employers, and sector bodies to inform product development, validate qualification design, and enhance market reach. - Own and deliver TQUK’s product development strategy, covering qualifications, endorsed products, and learning resources. - Oversee the design, review, and maintenance of qualifications and endorsed products to ensure they are current, valid, inclusive, and fit for purpose. - Develop and expand TQUK’s learning resource offer, ensuring materials support effective teaching, learning, and assessment. - Facilitate collaborative development projects with internal teams and external stakeholders, including Training Providers, Employers, and Sector Bodies. - Ensure qualifications and endorsed products are mapped to appropriate standards and frameworks, and meet funding eligibility where applicable. - Monitor and analyse product performance data, including uptake, stakeholder feedback, and market trends, to inform continuous improvement. - Anticipate and respond to sector reforms, policy changes, and regulatory developments impacting product design. - Act as a senior representative of TQUK in regulatory communications, consultations, and sector forums. - Champion innovation and continuous improvement in qualification and product design, delivery, and resource development. - Manage departmental budgets and resources to deliver projects efficiently and effectively. - Provide expert advice and guidance on qualification content, endorsed products, and learning resources in response to enquiries, complaints, or regulatory queries. Cultural and Communication Expectations - Foster a culture of collaboration, creativity, and psychological safety within the Product Development team. - Drive and deliver a culture that emphasises continuous improvement, efficiency and value for money, creating psychological safety for others and challenging each other and the status quo. - Be a cultural architect. Use the non-negotiables to inform all decisions, conversations and actions, influencing others to do the same, holding them to account as required. - Work closely with other Heads to manage cross-pillar issues, initiatives and incidents, taking full accountability for completion of company objectives. - Shape strategies and plans which help put into practice and support TQUK’s vision and long term direction taking account of financial and implementation issues. - Weigh up competing views to generate ways forward which will meet organisational goal. - Take quick, confident decisions at a strategic level to move things forward. - Define and integrate clear structures, systems and resources required across the Pillars to promote efficient service delivery, making difficult decisions about allocation of resources as necessary. - Ensure an in-depth and evolving understanding of the broad range of customer requirements is embedded in TQUK. - Be an excellent, proactive communicator, prepared to have difficult conversations and communicate or defend unpopular messages company-wide. - Represent TQUK, speaking credibly and authoritatively on behalf of the Executive Team as required. - Remain an expert in your own areas of responsibility. Qualifications - Proven leadership experience, ideally within an awarding organisation or regulatory environment. - Strong understanding of qualification development, endorsed product design, learning resource creation, and Ofqual/CCEA regulatory requirements. - Analytical skills with the ability to interpret complex data and make evidence-based decisions. - Excellent communication skills with the ability to engage diverse stakeholders. - Experience leading teams through change and fostering innovative, improvement-focused cultures. - Strong project management skills, with the ability to manage multiple priorities. - Knowledge of the vocational education landscape and current sector reforms. Benefits - 25 days annual leave plus 8 days Bank Holiday (33 in total). - A further 3 days holiday awarded after long service. - An extra day off to celebrate your birthday. - BUPA Private Medical Insurance. - BUPA Healthcare Cash Plan. - Life Insurance. - Income Protection Insurance. - Annual Loyalty Bonus. - NEST pension. - Employer supported volunteering.

Role Description - Develop and automate forecasts at various levels for multiple markets and staff groups that will help inform an ever-changing operational model. - Work with cross-functional partners on a global basis to understand and incorporate product and business initiatives into forecasts and provides subject matter expertise for scaling internal tooling solutions. - Convert billable hours into productive hour requirements for each vendor by taking content moderation workload arrival pattern data and applying forecasting models. - Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders. - Maintain library of model documents, templates, or other reusable knowledge assets. - Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs. - Manage timely flow of business intelligence information to users. - Analyze competitive market strategies through analysis of related product, market, or share trends. - Maintain and update business intelligence tools, databases, dashboards, systems, or methods. - Identify and monitor current and potential customers, using business intelligence tools. - Disseminate information regarding tools, reports, or metadata enhancements. - Provide technical support for existing reports, dashboards, or internal workforce management tools. - Identify and analyze industry or geographic trends with business strategy implications. - Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends. - Create and review technical design documentation to ensure the accurate development of reporting solutions. - Analyze technology trends to identify markets for future product development or to improve sales of existing products. - Conduct or coordinate tests to ensure that intelligence and tooling capabilities are consistent with defined needs. - Telecommuting from anywhere in the U.S. is permitted. Qualifications - Requires a Bachelor’s degree (or foreign equivalent) in Sociology, Public Policy, Legal, Communication, or related field. - Five (5) years of progressive, post-baccalaureate work experience in the job offered or in a workforce planning/management-related occupation. - Requires 2 years of experience in the following: - Developing and maintaining forecasts, resolving workforce inquiries, and providing operational insights. - Using Automatic Work Delivery to automatically deploy jobs, provide guidance to market operations, and provide insights on queues. - Data analysis and visualization. - Program management. - Workforce Management with a Third Party Vendor. - Forecast development and implementation. - Workforce management and contact center tooling. Requirements - $194,834/year to $207,020/year + bonus + equity + benefits.

Role Description Are you energized by turning ideas into real-world impact? As a Product Management Lead Analyst, you will play a critical role in shaping data and analytics products that help improve healthcare outcomes. You will work alongside passionate, smart, and compassionate experts who believe growth comes from curiosity, collaboration, and courage. If you enjoy solving complex problems, influencing strategy, and bringing products to life, this role offers space to grow and make a meaningful difference. - Drive outcomes that move products and teams forward. - Translate business goals into clear product strategies that deliver measurable value. - Lead end-to-end execution of new products and product enhancements within Intelligence Solutions Research Services. - Coordinate cross-functional teams across product, sales, operations, and external partners to ensure alignment and momentum. - Own project planning, including timelines, dependencies, and resource needs, and adapt plans as priorities evolve. - Anticipate risks and challenges early, communicate them clearly, and lead thoughtful mitigation strategies. - Make informed decisions when multiple paths are available, balancing speed, quality, and impact. - Manage multiple high-visibility initiatives at once while maintaining focus and delivery excellence. - Communicate progress and insights with confidence to stakeholders at all levels, from senior leaders to frontline teams. - Partner with stakeholders to define, refine, and prioritize the product backlog to support long-term growth. Qualifications - Minimum of 5 years of professional experience in product management, project management, healthcare, analytics, or a related field. - Experience working within healthcare, clinical research, clinical trials, or analytics-driven environments. - Demonstrated ability to plan, manage, and deliver complex projects from concept through execution. - Strong communication skills with the ability to influence, align, and build trust across diverse teams. - Proven ability to navigate ambiguity, adapt to change, and maintain momentum. - Strong organizational skills with attention to detail and the ability to manage competing priorities. - Proficiency with Microsoft Office tools, including Outlook, Word, Excel, PowerPoint, and OneNote. Requirements - Bachelor’s degree in a relevant field. - Project Management Professional (PMP) certification. - Experience with product backlogs and agile or hybrid delivery models. - Familiarity with Wrike or similar project management tools. - Experience supporting Real World Evidence, patient-reported outcomes, or digital transformation initiatives. Benefits - Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k) plan. - Company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays. - Annual salary of 76,100 - 126,900 USD, depending on relevant factors. - Eligibility to participate in an annual bonus plan.