Role Description Our client is building financial infrastructure to Bitcoinize Africa. Our platform enables users to use Bitcoin for everyday payments, including Lightning transactions, peer-to-peer trading, and value-added services. As the platform grows, operational reliability, system monitoring, and customer trust are becoming critical. We are looking for an Operations Officer to help structure and run our operational systems. We are hiring an Operations Officer to analyse our current operations and introduce systems, processes, and structures that ensure reliable daily execution. This role will work closely with the CEO, engineering team, growth, customer support, and data team to improve operational workflows and ensure the platform runs smoothly. The ideal candidate is someone who enjoys turning messy processes into structured systems. Responsibilities - Operational Analysis: - Review current operational workflows across support, engineering, and finance - Identify gaps in incident handling, monitoring, and escalation - Produce recommendations to improve operational reliability - Operational Systems & Processes: - Design and implement operational procedures (SOPs) - Build structured workflows for handling customer issues and system incidents - Improve escalation processes between Support, Ops, and Engineering - Incident & Reliability Management: - Monitor operational health of the platform - Coordinate response to system issues and failed transactions - Maintain an incident log and introduce post-incident reviews - Liquidity & Transaction Monitoring: - Monitor hot wallet balances, Lightning liquidity, and service provider floats - Ensure operational thresholds are maintained - Escalate risks early to leadership - Operations Dashboard & Reporting: - Work with the Data team to operationalise the company's Operations Dashboard - Track key operational metrics - Produce weekly operational reports - Cross-Team Coordination: - Work closely with Customer Support to structure issue escalation - Collaborate with the engineering team through the On-Call Dev system - Improve communication and issue resolution speed Qualifications - 2–3 years in fintech, payments, or digital platform operations - Experience managing operational workflows or service reliability - Experience working with engineering and customer support teams - Strong analytical and problem-solving ability - Process design and operational structuring - Comfortable working with dashboards, spreadsheets, and operational metrics - Ability to stay calm during system incidents Mindset - Systems thinker - Ownership mentality - Detail-oriented - Comfortable working in a startup environment Remuneration NGN 250,000 - 300,000

Role Description Performs a wide range of duties related to the closing and funding of conventional, construction, and government residential mortgage loans. Responsible for preparing closing documents, funding the loan, and closing and auditing the most complex loans. Takes on a senior role related to the closing-funding process and assists in training new hires in the function. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Essential Duties & Responsibilities: - Prepare and audit closing documents with a high level of accuracy and in a timely manner. - Ensure the data integrity on processing/closing system is accurate. - Communicate with escrow/title companies, loan originators, and other parties to ensure all conditions and regulatory requirements are met prior to funding. Obtain or request missing conditions. - Review signed closing documents to approve the funding of the loan. - Prepare for the disbursement of funds as per the terms of the transaction. - Perform various post closing tasks such as: - Auditing closed files, - Creating delivery-servicing packages, - Follow-up to internal and external customers for needed documents and insurance, - Ensuring all required documents are present in file prior to shipping to Central Files. - Actively participate in ongoing efforts to continually improve customer service for internal and external customers. - Responsible for appropriate section of HMDA Worksheet. - Review funding reports to ensure loans are funded within appropriate time frames. - Review exception reports to ensure all tasks are completed. - Assist in training new hires. - Take an active role as an escalation point within the team based on experience/knowledge. - Maintain knowledge of Fifth Third Mortgage Company's policies and procedures. - Perform any other duties as assigned. Qualifications - High school diploma or equivalent. - 5+ years previous Closing experience required. - Extensive knowledge of real estate documentation requirements and the closing process. - Extensive knowledge of Conventional, FHA, VA, Bond, Construction, 203K, and Living Trust loan Closings or a strong mix of listed loan types. - Excellent written and verbal communication skills. - Strong PC skills (MS Office) required, must have experience with Mortgage origination systems, platforms tools and technology. - Demonstrated organizational skills. - Demonstrated teamwork and customer service skills. - Demonstrated leadership skills. Requirements - Mortgage Closer III Benefits - Total Base Pay Range: 45,100.00 - 85,600.00 USD Annual - Eligible to participate in an incentive compensation plan based on company, line of business and/or individual performance. - Extensive benefits programs designed to support the individual needs of employees and their families, encompassing physical, financial, emotional, and social well-being.

Role Description The Document Processor plays a vital role within our remote call/contact center team, focusing on the efficient handling of student enrollment documentation. - Key responsibilities include downloading, uploading, reviewing, and approving or rejecting student documents for enrollment. - Responsible for processing enrollment applications, managing student records, and maintaining accurate and compliant student files. - Accurately communicate document requirements and next steps to families primarily through chat-based platforms ensuring clarity, professionalism, and compliance at all times. - Requires strong technical proficiency in our systems, strict adherence to state and school compliance standards, and the ability to consistently meet performance goals. - Success depends on managing high workloads with professionalism, accuracy, and efficiency. - Opportunity to contribute to our mission of helping families access quality education while being part of a dynamic and collaborative team environment. Qualifications - High School Diploma / GED and relevant work experience, OR - Minimum of 2 years of experience in a similar call center role. Requirements - Efficiently navigate and switch between multiple systems while assisting families. - Assist families via a chat function to help answer and address document-related inquiries. - Effectively manage competing priorities to meet role-specific Key Performance Indicators (KPIs) consistently. - Demonstrate excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies. - Accurately record document-related or chat-related data in the Salesforce CRM tool within designated timeframes. - Adhere to applicable policies related to attendance, schedule adherence, professional conduct, and data security. - Thrive in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule. - Maintain a distraction-free, professional home office during work hours. - Participate in virtual training sessions via webcam. - Own or have daily access to a smart device capable of downloading and using apps. - Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) and web-based systems. - Strong attention to detail and accuracy. - Effective written communication skills, particularly for documenting approvals or rejections. - Ability to review, interpret, and apply compliance guidelines consistently. - Adaptability to feedback and guidance from Quality Assurance and management. - Prioritize and manage tasks effectively to meet deadlines and achieve results. - Work independently as well as collaboratively in a team environment. - Ability to own and execute projects with minimal supervision. - Ability to clear required background check. Benefits - Hourly Rate: $14.50, non-negotiable. - Robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

Role Description We are looking for an experienced Senior Manager to lead our AI Red Team within Threat Operations. You will build and lead a team of security engineers and researchers focused on security research and offensive security operations targeting AI systems, infrastructure, and emerging threats. This role is responsible for establishing our AI offensive security research program, driving sophisticated Red Team operations across our AI portfolio, and ensuring we stay ahead of threat actors in the rapidly evolving AI security landscape. As a Senior Manager, you will set strategic direction for AI security research and offensive operations while building a high-performing team with diverse expertise spanning traditional Red Team skills and deep AI/ML knowledge. You'll be responsible for delivering security outcomes across our AI products and infrastructure. This position requires a leader who can balance hands-on technical depth with strategic thinking, translating complex security findings into actionable business impact while fostering a culture of innovation and continuous improvement. Key Responsibilities - Building and leading a team of security engineers with expertise in offensive security, AI/ML systems, threat intelligence, and security automation. - Establishing and driving the strategic vision for AI offensive security research, focusing on emergent threats and novel attack surfaces in the AI ecosystem. - Overseeing sophisticated Red Team operations targeting AI assets including training pipelines, inference systems, model architectures, and supporting infrastructure. - Driving cross-organizational security initiatives to assess how growing reliance on AI introduces new vulnerabilities across the enterprise. - Partnering with security teams to protect critical AI offerings and ensure customer security in AI workloads. - Developing scalable offensive security automation and AI-augmented testing tools that can be shared across the organization. - Translating technical security findings into strategic recommendations for senior leadership, clearly articulating business impact and risk. - Recruiting, mentoring, and developing security talent with diverse backgrounds spanning offensive security and AI/ML expertise. - Fostering collaboration between security engineers and research scientists to advance the field of AI security. - Establishing metrics and reporting frameworks to demonstrate security program effectiveness and drive continuous improvement. - Building relationships with security leadership, product teams, and business stakeholders to drive consensus on complex security issues and risk remediation strategies. Qualifications - Knowledge of information security technologies such as security design review, threat modeling, risk analysis, and software testing techniques. - Minimum 10+ years of experience in offensive security, security engineering, or related security domains. - 3+ years of experience managing security teams or leading security programs. - Proven track record of building and scaling security capabilities in complex technology organizations. Preferred Qualifications - 15+ years of experience in offensive security or security engineering roles with increasing leadership responsibility. - 5+ years of people management experience, including hiring, developing, and retaining high-performing security engineers. - Deep understanding of AI/ML security including threats to AI systems, adversarial machine learning, or AI supply chain security. - Experience leading Red Team operations, penetration testing programs, or offensive security research initiatives. - Track record of establishing new security programs or capabilities from the ground up. - Experience working across large organizations to drive security outcomes and build stakeholder consensus. - Demonstrated ability to translate technical security findings into strategic business recommendations for executive audiences. - Experience with cloud security programs at scale. - Strong technical background with hands-on experience in offensive security domains. - Proven ability to recruit and develop diverse technical talent with specialized skillsets. - Experience fostering collaboration between security practitioners and research scientists or applied researchers. Benefits - Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans). - EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage. - 401(k) matching. - Paid time off and parental leave.