Making learners future-ready
Document Processor
Location
United States
Posted
80 days ago
Salary
$15 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Document Processor
Stride, Inc.
Role Description The Document Processor plays a vital role within our remote call/contact center team, focusing on the efficient handling of student enrollment documentation. - Key responsibilities include downloading, uploading, reviewing, and approving or rejecting student documents for enrollment. - Responsible for processing enrollment applications, managing student records, and maintaining accurate and compliant student files. - Accurately communicate document requirements and next steps to families primarily through chat-based platforms ensuring clarity, professionalism, and compliance at all times. - Requires strong technical proficiency in our systems, strict adherence to state and school compliance standards, and the ability to consistently meet performance goals. - Success depends on managing high workloads with professionalism, accuracy, and efficiency. - Opportunity to contribute to our mission of helping families access quality education while being part of a dynamic and collaborative team environment. Qualifications - High School Diploma / GED and relevant work experience, OR - Minimum of 2 years of experience in a similar call center role. Requirements - Efficiently navigate and switch between multiple systems while assisting families. - Assist families via a chat function to help answer and address document-related inquiries. - Effectively manage competing priorities to meet role-specific Key Performance Indicators (KPIs) consistently. - Demonstrate excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies. - Accurately record document-related or chat-related data in the Salesforce CRM tool within designated timeframes. - Adhere to applicable policies related to attendance, schedule adherence, professional conduct, and data security. - Thrive in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule. - Maintain a distraction-free, professional home office during work hours. - Participate in virtual training sessions via webcam. - Own or have daily access to a smart device capable of downloading and using apps. - Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) and web-based systems. - Strong attention to detail and accuracy. - Effective written communication skills, particularly for documenting approvals or rejections. - Ability to review, interpret, and apply compliance guidelines consistently. - Adaptability to feedback and guidance from Quality Assurance and management. - Prioritize and manage tasks effectively to meet deadlines and achieve results. - Work independently as well as collaboratively in a team environment. - Ability to own and execute projects with minimal supervision. - Ability to clear required background check. Benefits - Hourly Rate: $14.50, non-negotiable. - Robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.
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