Job Closed

This listing is no longer active.

Optum logo
Optum

Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

Technical Support Analyst - Quezon City

Technical WriterTechnical WriterFull TimeRemoteMid LevelTeam 160,000Since 2011Company Site

Location

Philippines

Posted

57 days ago

Salary

0

Seniority

Mid Level

Job Description

Technical Support Analyst - Quezon City

Optum

Requisition Number: 2345505 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - Answer and resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high volume call center environment that operates 24x7x365 - Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone, via chat or email. Using remote control tools to assist customers when needed - Assist end users with their endpoint devices, Contact Center solutions applications, Collaboration application such as WebEx and Jabber - Troubleshoot corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins etc.) with the use of a Knowledge Base and assign issues to the appropriate support group as needed - Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers - Demonstrate a highly developed sense of integrity and commitment to customer satisfaction - Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool - Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems - Escalate high priority, high impact issues to the internal support teams - Adhere to a strongly regimented schedule (start/end times, lunches, breaks, non-production time, etc.) - Meet or exceed statistical metrics regarding; ticket and contact quality, first call resolution, schedule adherence, and call handle time - Anticipates customer needs and proactively identifies solutions - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - 3+ years of experience in a call center environment or equivalent - 3+ years of experience in Workstation support (preferably in a Service Desk) with experience supporting from a level 1 to 2 perspective - Experience with Operating Systems support including but not limited to Windows 7, 8, 10, and Windows native applications. - Experience with Service Ticketing/Tracking Systems (ServiceNow preferred) - Experience with Remote Control/Remote Assistance tools (Bomgar, native tools within Windows, and Altiris (Symantec) preferred) - Experience with Knowledge Management systems (e.g. Universal Knowledge Suite, ServiceNow, etc.) - Knowledge and experience with end-user devices and computer peripherals troubleshooting (input device like mouse and keyboard, output devices like monitors and projectors, docking stations, printers etc.) - Knowledge and experience with Terminal Emulators such as Putty, MobaXterm and others - Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal - Amenable to work in Alabang, Muntinlupa City; or McKinley Hill, Taguig City; or UP-Ayala Techno Hub, Quezon City; or IT Park, Cebu City - Amenable to work on Night Shift Preferred Qualification: - Graduate of bachelor's degree, 3 years of college attainment At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

Benefits

  • 401(K), Dental insurance, Disability insurance, Employee stock purchase plan, Family medical leave, Flexible Spending Account (FSA), Generous parental leave, Generous PTO, Health insurance, Job training & conferences, Life insurance, Charitable contribution matching, Paid holidays, Paid sick days, Performance bonus, Tuition reimbursement, Vision insurance, Mental health benefits, Personal development training, Bereavement leave benefits

Related Categories

Related Job Pages

More Technical Writer Jobs

NTT DATA Deutschland SE logo

(Managing) Lead Technical Consultant Cybersecurity Defense

NTT DATA Deutschland SE

Wir sind Teil von NTT DATA, einem führenden Anbieter von Unternehmens- und Technologiedienstleistungen, KI und digitaler Infrastruktur mit einem Umsatz von über 30 Mrd. $. Als Global Top Employer betreut NTT DATA 75 % der Fortune Global 100-Unternehmen und entwickelt mit Expert:innen in über 70 Ländern gemeinsam innovative Lösungen, die dazu inspirieren, Neues zu wagen und Erfolge sichtbar zu machen. In der DACH-Region sind wir an 15 Standorten in Deutschland, Österreich und der Schweiz vertreten.

Technical Writer57 days ago
Full TimeRemoteTeam 10,001

Role Description Zur Stärkung unseres Teams mit dem Fokus Cyber Defense suchen wir Dich als Expert:in. - Verantwortlich für die eigenständige Planung und Umsetzung von Cyber Defense Projekten in Deutschland, Österreich und der Schweiz bei namhaften, großen und mittelständischen Unternehmen. - Verantwortung für die technische Umsetzung von Managed Service Projekten und agieren als Trusted Advisor für Cyber Defense Themen (SOAR, XDR, Threat Management, SIEM/SOC). - Entwicklung skalierbarer, zukunftsfähiger Cyber Defense Architekturen und Umsetzung in produktive, belastbare Lösungen. - Analyse von Bedrohungslagen und Bewertung des Security Reifegrads von Organisationen entlang etablierter Frameworks und Kontrollen (z.B. NIST, MITRE ATT&CK). - Entwicklung und Implementierung von Use Cases, Playbooks und Incident Response Prozessen zur effektiven Abwehr von Cyberangriffen. - Übernahme einer aktiven Führungsrolle in der bereichsübergreifenden Zusammenarbeit, um sicherzustellen, dass Delivery, Sales und Fachbereiche konsequent auf ein Ziel ausgerichtet sind. Qualifications - Sehr gute Kenntnisse und Erfahrungen in Cyber Security Architekturen, Netzwerke, Firewalls, Proxy, Remote Access, Linux und Perimeter Sicherheit. - Langjährige Projekterfahrung in der Einführung von SIEM und XDR Lösungen (z.B. Palo Alto XSIAM, Splunk, Elastic SIEM, Exabeam, Azure Sentinel oder vergleichbares). - Sehr gute Kenntnisse in einer oder mehreren der folgenden Disziplinen: Network Detection Response (z.B. ExtraHop, Vectra AI), Security Orchestration Automation Response (z.B. Palo Alto XSOAR, Swimlane), Threat Intelligence (z.B. MISP). - Idealerweise (Cloud) Security Logging und Monitoring Erfahrung (z.B. Cribl). - Motiviert mit Interesse an neuen Themengebieten und Innovationen im Bereich Cyber Defense. - Kommunikations- und Präsentationsfähigkeiten sowie eigenverantwortliches Arbeiten, Vertrauenswürdigkeit und Diskretion. Benefits - Flexible Arbeitszeiten mit Gleitzeitregelung und Reisezeit ist Arbeitszeit. - 30 Tage Urlaub, zusätzlich sind der 24.12. und 31.12. arbeitsfreie Tage. - Sabbatical bis zu einem Jahr möglich. - Remote Work sowie mobiles Arbeiten im EU-Ausland möglich. - Attraktive Benefit- und Entgeltoptimierungsprogramme: betriebliche Altersvorsorge, JobRad, Jobticket, exklusive Rabatte über Corporate Benefits und vieles mehr. - Umfangreiche Gesundheits- und Vorsorgeangebote: verlängerte Entgeltfortzahlung im Krankheitsfall, Betriebsärztliche Betreuung, Unfallversicherung auch für Freizeitunfälle weltweit, Familienservice. - Interne und externe Weiterbildungsmöglichkeiten in der NTT DATA Academy mit fachlichen Trainings, Zertifizierungsangeboten, Soft-Skill-Schulungen, Udemy Zugang. - Abwechslungsreiche Corporate Volunteering Möglichkeiten, diverse Communitites und Initiativen (zu Diversity, Equity & Inclusion, Sustainability und mehr) mit Wissensaustausch auf Augenhöhe. - Teamorientierte Unternehmenskultur mit viel Gestaltungsspielraum. Company Description Wir sind Teil von NTT DATA, einem führenden Anbieter von Unternehmens- und Technologiedienstleistungen, KI und digitaler Infrastruktur mit einem Umsatz von über 30 Mrd. $. Als Global Top Employer betreut NTT DATA 75 % der Fortune Global 100-Unternehmen und entwickelt mit Expert:innen in über 70 Ländern gemeinsam innovative Lösungen, die dazu inspirieren, Neues zu wagen und Erfolge sichtbar zu machen. In der DACH-Region sind wir an 15 Standorten in Deutschland, Österreich und der Schweiz vertreten.

Europe
Full TimeRemoteTeam 51-200Since 1999H1B No Sponsor

• Collaborate with internal and external SMEs to write content for new and existing courses on quantum computing and optimization methods. • Formulate optimization problems and write clean Python code. • Own and improve curriculum and learning experiences. • Create assessments to evaluate effectiveness of curriculum. • Deliver engaging in-person and virtual training, workshops, and hackathons. • Support online learners through office hours and assignments feedback. • Identify opportunities to improve content and learner experience.

United States
$77.5K - $116.3K / year
MKS2 Technologies logo

Technical Writer

MKS2 Technologies

Austin-based SDVOSB delivering application development, cybersecurity, instructional design and training to DOD and VA.

Technical Writer59 days ago
Full TimeRemoteTeam 201-500Since 2008H1B No Sponsor

• Collaborates with authors and team members to review documents, incorporate feedback, resolve conflicting comments, and deliver final, publication-ready materials. • Responsible for developing SOPs and other technical documents, organizing complex information, and translating subject-matter expertise into clear, user-friendly content. • Works directly with end users to gather information and convert it into effective written materials.

United States
Job Closed
Lean Solutions Group logo

Lead Technical Writer

Lean Solutions Group

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

Technical Writer59 days ago
Full TimeRemoteTeam 501-1,000

Company Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries. Currently, we are seeking a Mid+/Senior Technical Writer (Mid+ / Senior) to join our team. Here are the challenges that our next warrior will face and the requirements we look for: Position Title: Mid+/Senior Technical Writer (Mid+ / Senior) Location: Remote - LATAM What you will be doing: As a Technical Writer at Lean Tech, you will be responsible for owning, structuring, and standardizing technical and operational documentation used across internal teams. This role is not focused on training delivery; instead, it centers on creating high-quality written documentation that supports software, IT, and operational processes. You will work closely with business, operations, and technical stakeholders to transform existing documentation into clear, well-structured, and easily consumable materials, ensuring consistency, accuracy, and long-term maintainability. Your responsibilities will include: - Leading and coordinating the Technical Writing team, ensuring alignment on priorities, timelines, and deliverables - Reviewing, rewriting, and standardizing technical and operational documentation produced by the team - Establishing, maintaining, and enforcing documentation standards (structure, formatting, tone, verbosity) across all outputs - Overseeing the creation and maintenance of process documentation, SOPs, manuals, and internal guides - Managing the migration and organization of documentation into Office 365 and related knowledge repositories - Ensuring documentation quality, consistency, and clarity for different internal audiences and levels of technical knowledge - Driving knowledge governance initiatives to ensure documentation is structured, discoverable, and reusable - Collaborating with business analysts, SMEs, and stakeholders to ensure accurate and complete documentation - Providing guidance, feedback, and mentorship to technical writers to improve writing quality and efficiency - Identifying gaps in documentation and proactively prioritizing improvements across teams and departments - Monitoring documentation processes and continuously improving workflows, tools, and best practices - Acting as the point of contact for documentation-related initiatives and cross-functional coordination Requirements & Qualifications To excel in this role, you should possess: - 3+ years of experience as a Technical Writer or in a documentation-focused role - Strong experience documenting software, IT, or operational processes - Solid understanding of software lifecycle concepts and technical processes (no coding required) - Excellent writing, editing, and proofreading skills with high attention to detail - Proven ability to structure and format complex information clearly and concisely - Experience working with cross-functional teams in Agile or structured environments - Strong ability to understand technical concepts and translate them into clear documentation - Advanced proficiency with documentation and productivity tools (e.g., Office 365) Desired Skills (Good to have): - Experience migrating or standardizing documentation repositories - Familiarity with knowledge management or documentation governance practices - Background documenting IT systems, software platforms, or enterprise processes - Experience working with global or distributed teams Soft Skills - Exceptional attention to detail and quality standards - Strong analytical and organizational skills - Clear, professional written communication - Ability to work independently and manage documentation ownership end-to-end - Proactive mindset toward continuous improvement and clarity Why you will love Lean Tech: - Join a powerful tech workforce and help us change the world through technology - Professional development opportunities with international customers - Collaborative work environment - Career path and mentorship programs that will lead to new levels. Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Colombia
Job Closed