• Collaborates with authors and team members to review documents, incorporate feedback, resolve conflicting comments, and deliver final, publication-ready materials. • Responsible for developing SOPs and other technical documents, organizing complex information, and translating subject-matter expertise into clear, user-friendly content. • Works directly with end users to gather information and convert it into effective written materials.

Company Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries. Currently, we are seeking a Mid+/Senior Technical Writer (Mid+ / Senior) to join our team. Here are the challenges that our next warrior will face and the requirements we look for: Position Title: Mid+/Senior Technical Writer (Mid+ / Senior) Location: Remote - LATAM What you will be doing: As a Technical Writer at Lean Tech, you will be responsible for owning, structuring, and standardizing technical and operational documentation used across internal teams. This role is not focused on training delivery; instead, it centers on creating high-quality written documentation that supports software, IT, and operational processes. You will work closely with business, operations, and technical stakeholders to transform existing documentation into clear, well-structured, and easily consumable materials, ensuring consistency, accuracy, and long-term maintainability. Your responsibilities will include: - Leading and coordinating the Technical Writing team, ensuring alignment on priorities, timelines, and deliverables - Reviewing, rewriting, and standardizing technical and operational documentation produced by the team - Establishing, maintaining, and enforcing documentation standards (structure, formatting, tone, verbosity) across all outputs - Overseeing the creation and maintenance of process documentation, SOPs, manuals, and internal guides - Managing the migration and organization of documentation into Office 365 and related knowledge repositories - Ensuring documentation quality, consistency, and clarity for different internal audiences and levels of technical knowledge - Driving knowledge governance initiatives to ensure documentation is structured, discoverable, and reusable - Collaborating with business analysts, SMEs, and stakeholders to ensure accurate and complete documentation - Providing guidance, feedback, and mentorship to technical writers to improve writing quality and efficiency - Identifying gaps in documentation and proactively prioritizing improvements across teams and departments - Monitoring documentation processes and continuously improving workflows, tools, and best practices - Acting as the point of contact for documentation-related initiatives and cross-functional coordination Requirements & Qualifications To excel in this role, you should possess: - 3+ years of experience as a Technical Writer or in a documentation-focused role - Strong experience documenting software, IT, or operational processes - Solid understanding of software lifecycle concepts and technical processes (no coding required) - Excellent writing, editing, and proofreading skills with high attention to detail - Proven ability to structure and format complex information clearly and concisely - Experience working with cross-functional teams in Agile or structured environments - Strong ability to understand technical concepts and translate them into clear documentation - Advanced proficiency with documentation and productivity tools (e.g., Office 365) Desired Skills (Good to have): - Experience migrating or standardizing documentation repositories - Familiarity with knowledge management or documentation governance practices - Background documenting IT systems, software platforms, or enterprise processes - Experience working with global or distributed teams Soft Skills - Exceptional attention to detail and quality standards - Strong analytical and organizational skills - Clear, professional written communication - Ability to work independently and manage documentation ownership end-to-end - Proactive mindset toward continuous improvement and clarity Why you will love Lean Tech: - Join a powerful tech workforce and help us change the world through technology - Professional development opportunities with international customers - Collaborative work environment - Career path and mentorship programs that will lead to new levels. Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Maintain, improve, and ensure the accuracy of our existing knowledge base articles. • Research, organize, and document complex technical topics, delivering high-quality documentation on time. • Collaborate across teams to develop a roadmap for our help center, including design and structure improvements. • Work with product marketing to translate features into user-friendly help center content. • Develop engaging multimedia content (videos, GIFs) and explore new tools to enhance user understanding. • Work closely with various stakeholders, including technical support and product teams. • Continuously QA your work and user data to ensure accuracy and identify areas for improvement. • Become an expert on our product usage metrics and user journeys. Partner with the product team to analyze this data and develop data-driven strategies to improve user experience and feature adoption.

WHO WE ARE: At Fors Marsh, we take on issues that matter. We are a team of researchers, advisors, and communicators working together to shape the systems that shape our lives. We look at human behavior from all angles to design targeted solutions that influence decision-making and move people to action. We are committed to the problem, not just the project, and we are intentional about taking on work and forming partnerships that balance purpose, people, planet, and profit. We are a certified B Corporation, a Just employer, and a 2019-2025 Top Workplace. We hold ourselves accountable to the values that have always defined us. And those values drive us to be the best possible versions of ourselves-for each other, our communities, our clients, and the world. WHO WE ARE LOOKING FOR: Fors Marsh is seeking an organized and motivated Technical Documentation Specialist to join the Military Personnel & Family Research division. This individual’s primary responsibility will be to conduct administrative and technical editing tasks in support of a military research-focused client; tasks include maintaining style and template guidance, providing training and user support to team members and the client, compiling complex documents, coordinating compliance reviews, and disseminating products. This job is best suited for an individual who possesses strong organizational and time management skills, excels in tasks requiring attention to detail, demonstrates excellent verbal and written communication, continuously strives to learn and develop, and prefers working in a cooperative environment. Responsibilities include: • Perform administrative tasks such as data entry, document management, and maintaining internal records. • Maintain client records using methods that comply with their standards and procedures under supervisor guidance. Contribute to revisions in SOPs and records management as required by supervisor. • Assist team members with the creation of complex documents, providing detailed reviews of content and form (organization, visual design, grammar, punctuation, terminology) for consistency with client-specific style guides. • Provide technical editing services, ensuring documents meet quality standards and are clear, accurate, and aligned with technical guidelines. • Focus on MS Word and PowerPoint, providing administrative and basic technical support to users. • Learn applicable software tools by thoroughly reading and maintaining training and reference documentation. • Maintain and enhance template sets, including MS Word and PowerPoint templates. • Under supervision, complete web content maintenance tasks, including posting documents to the web using the client’s content management system and maintaining a list of policy officials for website notifications. • Draft and release off-cycle communications of updates to OPA.mil, ensuring information is accurate and timely. • Create and distribute public affairs approval forms and submit to the Office of Security Review and the Defense Technical Information Center. • Assist with other publication, web content, and communications support needs as necessary. • Advise the client and Fors Marsh team members on related requests, offering guidance and recommendations under general supervision. • Support other administrative tracking and coordination activities as needed. Qualifications: • Bachelor’s degree or Associate’s degree and experience, or equivalent combination of education & experience • 2-5 years relevant work experience • Software/technical requirement: Proficient in Microsoft Office, particularly Word and PowerPoint • Strong organizational and time management skills; able to manage, track, and prioritize competing tasks • Skilled in applying publication styles and guidelines to products; editing experience preferred • Clear and effective oral and written communication for internal and external audiences • Strong customer service skills and orientation • Strong attention to detail and rigorous in quality control of own work • Experience and comfort with preparing and facilitating virtual and/or in-person training for groups of 5-20 participants • Technical aptitude for learning new procedures and tools over time in this role • Ability to work independently without close supervision and as a team member • Applicants may be tested on document editing and documentation samples may be requested • Applicants must be comfortable working with sensitive topics such as suicidal ideations • Applicants will be subject to a low-level government security investigation and must meet eligibility criteria for access to sensitive information • Must be a U.S. Citizen and consent to a full background check due to our federal contract requirements • Applicant must be willing to travel once annually to support in-person training, if requested based on project needs We Offer: Our benefits typically meet or exceed our competitors’ packages. What’s in it for you? • Ability to make an impact on people’s lives, both internal and external to the organization. • Top-tier health, dental, vision, and long and short-term disability coverage all covered at 100% for employee coverage. • Remote work. • Our company culture, which values balance and allows each employee to take leave as they require it to balance the responsibilities of both their work and home lives without worrying about depleting their available leave hours. • A floating holiday bank so you can celebrate the days you value. • Generous matching retirement contributions and no vesting period starting the third month of employment. • Dedicated training and development budgets to expand your expertise and grow your skillset. • You can volunteer your way with paid time off. • You can participate in Fors Marsh staff-led affinity groups. • Our employees receive product and service discounts through the certified B Corp network. Salary: $59,000-$64,000/year FM Internal Career Map: Technical Documentation Specialist Location: Remote, United States Residents only Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable