Job Closed

This listing is no longer active.

Commure logo
Commure

Commure is working to rebuild healthcare from the inside out. The company’s original applications and intelligent operating system protect, connect, and empow

Senior Operations Manager, Account Operations

Location

California

Posted

179 days ago

Salary

$80K - $120K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishSQL

Job Description

Senior Operations Manager, Account Operations

Commure

• Drive client growth through operational optimization and new growth initiatives • Drive operational metrics (process throughput, defect rate, etc.) • Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months • Ensure the efficient and timely execution of all essential aspects of internal operations projects. • Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams. • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. • Breakdown complex, challenging business problems • Own execution and outcomes • Understand the business in-and-out to be proactive about solving emerging problems • Act as the primary point of contact for our largest and most complex accounts representing $1.2 - $1.5M in annual recurring revenue • Effectively manage client relationships, ensuring satisfaction and maximizing retention • Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed • 10-20% travel required

Job Requirements

  • 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
  • Experience leading others in client-facing roles
  • Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
  • Comfortable working with data and proficiency in SQL + Excel
  • Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
  • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
  • Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
  • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
  • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
  • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices.
  • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
  • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
  • Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus

Benefits

  • Offers Equity

Related Categories

Related Job Pages

More Operations Jobs

OtherRemoteTeam 11-50H1B No Sponsor

• Provide Tier 1/2 support for data center systems and services. • Monitor performance/alerts; triage and remediate issues. • Perform routine maintenance, patching, firmware updates, backups, and health checks. • Handle racking/stacking, cabling, and hardware replacements. • Respond to incidents/outages; escalate and document RCAs. • Maintain runbooks, SOPs, and accurate tickets.

United States
Job Closed
Nimble Gravity logo

Cloud Ops Engineer

Nimble Gravity

Data Science, Digital Transformation and eCommerce Strategy from experienced eCommerce and AI/ML experts

Operations179 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

• Manage, scale, and optimize cloud environments used for data science workloads (e.g., AWS, Azure, GCP). • Provision, maintain, and optimize compute clusters for ML workloads (e.g., Kubernetes, ECS/EKS, Databricks, SageMaker). • Implement and maintain high-availability solutions for mission-critical analytics platforms. • Develop CI/CD pipelines for model deployment, infrastructure-as-code (IaC), and automated testing. • Build monitoring, alerting, and logging systems for cloud and ML infrastructure (e.g., CloudWatch, Prometheus, Grafana, ELK). • Automate provisioning, configuration, and deployments using tools such as Terraform, CloudFormation, or Pulumi. • Ensure smooth data ingestion, transformation, and model execution workflows. • Support data scientists with reliable, reproducible environments for research and development. • Collaborate with Data Engineering to maintain seamless integration between data pipelines and cloud systems. • Implement data science security controls and compliance requirements for cloud operations. • Conduct periodic risk assessments, patching, and governance reviews. • Support secure handling of sensitive financial and portfolio company data. • Partner with data scientists, machine learning engineers, and data engineers to support data-driven initiatives. • Serve as a technical advisor on cloud architecture, performance optimization, and operational excellence.

Latin America
Job Closed
OtherRemoteTeam 1-10H1B No Sponsor

Startup Operator About the Role This is a generalist role designed for someone early in their career who wants to learn how a startup actually works—not by watching, but by doing. You will rotate organically across client success, operations, audit support, and whatever else needs doing. There is no fixed lane. One week you might be onboarding a new client. The next you might be reviewing AI-generated workpapers. The week after that you might be building an internal process from scratch or jumping on a sales call to take notes. This is not a leadership development program with a polished rotation schedule and executive mentorship sessions. This is the startup version: you learn by owning real problems, making real mistakes, and shipping real work. If that sounds exhausting, it is. If it sounds exciting, keep reading. What You’ll Do Client Success - Support client onboarding and training on our AI audit platform - Serve as a first responder when clients have questions or issues - Surface feedback and pain points to the team - Help maintain client relationships and identify expansion opportunities Operations - Build and maintain internal processes, documentation, and playbooks - Coordinate projects and keep work moving across the team - Own problems that do not yet have an owner - Identify inefficiencies and fix them before being asked Audit Support - Review AI-generated workpapers and deliverables for quality - Support active engagements during busy periods - Learn audit methodology and help validate AI outputs - Contribute to quality frameworks and checklists Everything Else - Jump into sales calls, demos, or research when needed - Help with hiring, onboarding, and team operations as we scale - Do whatever needs doing to keep the company moving forward Who You Are You are looking for something different. You are not interested in a well-defined role with clear boundaries—you want a place where you can learn fast, contribute meaningfully, and grow into whatever you become. Maybe you did your time at a Big 4 or mid-tier firm and then jumped to a startup where you learned what it means to build, not just verify. Maybe you left audit early to start something, join a tiny company, or take a bet on yourself—and now you are looking for the right vehicle to combine technical credibility with entrepreneurial instincts. Maybe you explored adjacent territory like consulting, FP&A, or product ops, and developed fluency across multiple functions. Or maybe you are early in your career, already feeling the monotony of traditional auditing, and ready to trade stability for the chance to build something that matters. Whatever your path, you are a builder at heart—someone energized by ambiguity, hungry to learn, and ready to do whatever it takes. Must-Haves - 1–6 years of professional experience - Evidence of building something: a project, a process, a side hustle, a team—anything - Strong written and verbal communication skills - Comfort with ambiguity and rapidly shifting priorities - Genuine curiosity and willingness to learn new domains quickly - Bias toward action—you fix problems before being asked Strong Plus - Accounting, audit, or finance background (Big 4, mid-tier, industry, or internships) - Experience at a startup or other fast-paced, unstructured environment - Active use of AI tools in your current work - Side projects, freelance work, or entrepreneurial experiments - Familiarity with audit methodology or financial reporting Green Flags We Love - You have worked somewhere chaotic and thrived - You have taught yourself skills outside your job description - You are more excited about learning than about title progression - You can context-switch without losing threads - You ask “How can I help?” instead of “Is this my job?” Red Flags That Will Not Work Here - Looking for a predictable role with clear career progression - Uncomfortable with direct feedback and rapid iteration - Need significant guidance and structure to be effective - Motivated primarily by prestige, title, or brand name - Viewing this as a temporary stop before returning to a “real” career path Why Join Us You will be an early team member at a company transforming how audit gets done. You will have direct access to founders, real ownership over meaningful work, and the opportunity to learn every part of the business. You will not be a cog. You will be a builder. In two years, you will have experience most people do not get until they are ten years into their career—if ever. You will understand how startups actually work: the chaos, the tradeoffs, the speed, and the satisfaction of building something from scratch. If you want a safe, predictable path, this is not it. If you want to compress a decade of learning into a few intense years, let’s talk. Compensation & Details - Salary plus equity - Remote-friendly with flexibility - Direct access to founding leadership and decision-making - Real ownership and accountability from day one

United States
Job Closed
Kraken Digital Asset Exchange logo

Sales Strategy and Operations Manager

Kraken Digital Asset Exchange

We put the power in your hands to buy, sell, and trade digital currency 🌏

Operations190 days ago
OtherRemoteTeam 1,001-5,000Since 2011H1B No Sponsor

• Drive CRM and GTM systems infrastructure • Lead day-to-day optimization of institutional GTM workflows • Manage sales reporting, analytics, and planning execution • Support sales enablement and pipeline operations • Work closely with Sales, Marketing, BizOps, Finance, and Product

United States
$83.4K - $166.8K / year
Job Closed