Einleitung Unser Kunde ist ein spezialisiertes IT-Beratungsunternehmen, das Organisationen in Norddeutschland bei der Absicherung moderner IT- und Cloud-Umgebungen unterstützt. Das Unternehmen steht für technische Expertise, praxisnahe Beratung und eine offene, kollegiale Arbeitskultur. Durch kontinuierliches Wachstum entstehen spannende Projekte mit viel Gestaltungsspielraum und langfristigen Entwicklungsmöglichkeiten. Deine Aufgaben - Einstieg in abwechslungsreiche Security-Projekte bei unterschiedlichen Kunden - Analyse und Bewertung von IT-Infrastrukturen, Netzwerken und Cloud-Umgebungen - Beratung bei der Umsetzung technischer und organisatorischer Sicherheitsmaßnahmen - Erstellung von Konzepten, Security-Architekturen und technischen Empfehlungen - Mitarbeit in Themenfeldern wie SIEM, Netzwerk-Security, Azure AD, Cloud-Security oder Härtung - Durchführung von Workshops, Präsentationen und kundenorientierten Lösungen Dein Profil - Ausbildung oder Studium im IT-Umfeld – gern auch Quereinsteiger:in mit Security-Erfahrung - Kenntnisse in mehreren Bereichen wie Netzwerkarchitekturen, Firewalls, Azure AD, SIEM, Cloud-Security oder IT-Härtung - Analytische und strukturierte Arbeitsweise sowie Interesse an wechselnden Projektthemen - Kommunikationsstärke, Beratungskompetenz und kundenorientiertes Auftreten - Teamfähigkeit, Lernbereitschaft und Motivation, Verantwortung zu übernehmen - Gute Deutschkenntnisse und Bereitschaft für projektbezogene Termine (regional) Benefits - Remote-First: Arbeiten aus dem Homeoffice, Kundentermine überwiegend in Norddeutschland - Bis ca. 75.000 € Jahresgehalt, abhängig von Erfahrung - 33 Urlaubstage & flexible Arbeitszeiten - Vielfältige Weiterbildungs- & Zertifizierungsmöglichkeiten - Moderne, offene Unternehmenskultur mit flachen Strukturen - Regelmäßige Mitarbeiterevents & aktiver Wissensaustausch - Option auf Firmenwagen je nach Projekt - Betriebliche Altersvorsorge & attraktive Zusatzleistungen

• Develop processes, procedures, and scripts to support and automate the configuration of directory services components for both on-prem and cloud platforms. • Develop directory architecture changes necessary support both on-prem and cloud systems and applications • Develop and support highly available and scalable Enterprise Microservices/REST APIs • Develop, design and support tools/procedures to sync identities to cloud platforms and SaaS applications • Analyze and optimize directory services security infrastructure and design, including site coverage and replication topology, OU design, delegation of authority • Evaluate vendor products and in-house tools • Evaluate security threats and improve security posture through design, implementation, configuration, and documentation of systems changes and security controls

• Provides strategic leadership for the university’s enterprise information security program in alignment with institutional goals and risk appetite. • Partners with the AVP, Information Security, to define long‑term security strategy, multi‑year roadmaps, and program maturity objectives. • Serves as a senior advisor to IT and university leadership on cybersecurity risk, threat trends, and control effectiveness. • Establishes and maintains security governance frameworks, policies, standards, and metrics aligned with recognized frameworks. • Leads institutional cybersecurity risk assessments and maturity evaluations, ensuring results inform investment and prioritization decisions. • Provides executive‑level reporting and briefings on security posture, risk trends, incidents, and compliance status. • Directs the design, implementation, and operation of security controls across on‑premises, cloud, and SaaS environments. • Oversees security monitoring, detection, and response capabilities, including SIEM, endpoint protection, identity security, and network defense. • Serves as executive lead for cybersecurity incident response, ensuring effective coordination, decision‑making, communications, and post‑incident improvement. • Guides vulnerability management, penetration testing, and remediation strategies across the enterprise. • Owns the university’s information security risk management program, including risk identification, assessment, treatment, and tracking.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Customer Success - Security Solutions Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads. This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team's work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem. Responsibilities As a Customer Success Sr. Specialist for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness. Customer Engagement:• Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors• Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products • Articulate key performance indicators related to cost, performance and optimization and the insights associated with them Growing the Business:• Leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products• Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings• Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data Technical & Program Readiness:• Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition • Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner• Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products All About You:• Experience managing clients or internal stakeholders • Logical, structured thinking, and affinity for numerical analysis• Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage• Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus• Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability• Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner• Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth• Experience in identifying "next opportunity" for customers to further enhance the strength and value of the partnership for both parties• Experience in creative thinking and development of innovative solutions to complex customer challenges• Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level• Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners• English and Vietnamese are required Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.