• Provides strategic leadership for the university’s enterprise information security program in alignment with institutional goals and risk appetite. • Partners with the AVP, Information Security, to define long‑term security strategy, multi‑year roadmaps, and program maturity objectives. • Serves as a senior advisor to IT and university leadership on cybersecurity risk, threat trends, and control effectiveness. • Establishes and maintains security governance frameworks, policies, standards, and metrics aligned with recognized frameworks. • Leads institutional cybersecurity risk assessments and maturity evaluations, ensuring results inform investment and prioritization decisions. • Provides executive‑level reporting and briefings on security posture, risk trends, incidents, and compliance status. • Directs the design, implementation, and operation of security controls across on‑premises, cloud, and SaaS environments. • Oversees security monitoring, detection, and response capabilities, including SIEM, endpoint protection, identity security, and network defense. • Serves as executive lead for cybersecurity incident response, ensuring effective coordination, decision‑making, communications, and post‑incident improvement. • Guides vulnerability management, penetration testing, and remediation strategies across the enterprise. • Owns the university’s information security risk management program, including risk identification, assessment, treatment, and tracking.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Customer Success - Security Solutions Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads. This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team's work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem. Responsibilities As a Customer Success Sr. Specialist for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness. Customer Engagement:• Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors• Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products • Articulate key performance indicators related to cost, performance and optimization and the insights associated with them Growing the Business:• Leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products• Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings• Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data Technical & Program Readiness:• Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition • Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner• Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products All About You:• Experience managing clients or internal stakeholders • Logical, structured thinking, and affinity for numerical analysis• Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage• Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus• Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability• Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner• Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth• Experience in identifying "next opportunity" for customers to further enhance the strength and value of the partnership for both parties• Experience in creative thinking and development of innovative solutions to complex customer challenges• Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level• Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners• English and Vietnamese are required Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale. Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and is trusted by nearly 20% of the Fortune 500 – including Prudential, Ulta Beauty, and Wayfair. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia. About The RoleAt Jasper, we are defining the future of AI-driven marketing workflows. As our Director of Security, you will play a critical role in safeguarding our platform, our customers, and our future. We are seeking a thoughtful, experienced leader to oversee our entire security program. In this role, you will balance rigorous compliance standards with the agility required for a high-growth technology company. You will lead a small, high-impact team and serve as the face of security for our enterprise customers. This position is not just about locking down assets; it is about enabling the business to move fast, safely, evaluating risk with nuance, and building trust with our community. This fully remote role reports to the Chief Technology Officer and is open to candidates located anywhere in the continental US. What you will do at Jasper - Own the strategic vision and tactical execution of Jasper’s security program, managing a lean, high-performing team to protect company assets and customer data. Establish program metrics to track effectiveness and champion continuous improvement. - Oversee and guide best practices in product security, collaborating closely with engineering teams to embed security throughout the software development life cycle. Lead security reviews, threat modeling, and ensure secure design and development of Jasper’s products and features. - Partner with leadership and engineering to evaluate risks pragmatically. Your goal is to find "yes, but safely" solutions that allow the business to innovate while managing exposure. - Evaluate organizational risks, prioritize remediation efforts based on real-world impact, or accept risks and exceptions on behalf of the business. Facilitate risk-based decisions. - Lead the incident response life cycle, ensuring we have robust detection, rapid response capabilities, and clear communication protocols in place. - Act as the escalation point for complex customer requests to maintain sales velocity and deal integrity. You will jump on calls with prospective and current enterprise customers to discuss our security practices. - Mentor and guide your direct reports, fostering a culture of continuous learning, accountability, and professional growth. What you will bring to Jasper - 7+ years of experience in information security, with at least 3 years in a leadership role managing teams or security programs. - Deep, hands-on experience with security frameworks (e.g., SOC2, ISO27001, HIPAA) in a cloud-native environment. - Proven ability to communicate complex security concepts clearly to non-technical stakeholders and customers. You should be comfortable representing the company in external meetings. - Strong understanding of risk management principles (e.g., NIST CSF) and the ability to translate technical risks into business language. - Solid foundation in cloud security (AWS/GCP/Azure), application security, and modern SaaS infrastructure. - Exceptional written and verbal communication skills, with a professional and approachable demeanor that invites collaboration. - Experience leading security at a high-growth SaaS or AI startup. - Relevant professional certifications, such as CISSP, CISM, CRISC, or CISA. - Experience with privacy regulations such as GDPR and CCPA. Compensation RangeAt Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $216,000 - $270,000. Compensation may vary based on relevant experience, skills, competencies, and certifications. Benefits & Perks - Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families - 401(k) program with up to 2% company matching - Equity grant participation - Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work - FlexWellness program ($1,800 annually) to help support your personal health goals - Generous budget for home office set up - $1,500 annual learning and development stipend - 16 weeks of paid parental leave Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.

• The Sr Information Security Engineer is responsible for designing, implementing, and continuously improving the technical security controls that protect internally developed applications, including cloud systems, containerized, and serverless workloads. • This role is a hands-on application security specialist who performs deep secure code reviews, leads threat modeling, and drives remediation of complex vulnerabilities across the SDLC. • Collaborating with other technical teams, this role ensures secure application development, deployment, and operation by assessing maturity, defining security requirements and guardrails, and delivering prioritized recommendations to improve pipeline controls, tooling, and integrations within the DevSecOps pipeline. • Conducting application security assessments, guiding secure software development practices, and advancing the maturity of application security capabilities. • The Information Security Engineer partners with development, operations, and security teams to embed security into development practices and responds as a subject matter expert during application-related security incidents.