• Advise on the development and refinement of collection management processes that enable effective command and control of ISR assets • Support requirements prioritization, validation, and tasking frameworks aligned to future ISR capability integration

• Own a portfolio of 3 - 5 large enterprise customers and manage these relationships as they move through all phases of the customer lifecycle. • Consult and guide customers to ensure that Thrive solutions are successfully adopted and optimized within the customer's business over time. • Partner closely with the sales team to close expansion opportunities and renewals. • Analyze customer data and seek opportunities to showcase value realized from the Thrive solutions, including through regular business reviews with the customer. • Create “raving fans” and highlight each customer’s success internally and externally as permitted. • Represent the “voice of the customer” and share key insights to ensure that each customer is successful. • Work cross-functionally with Product Management to ensure that customer requirements and product feedback are captured. • Uncover mechanisms for increasing the value of your customer portfolio to the company through marketing initiatives, references, partnerships, market advocacy, social networking, etc. • Bring best practices and new ideas for how to deliver and drive adoption of Thrive’s solutions at scale.

• Understanding the customer’s business: Identify and address business and technical challenges, owning the entire process. This includes the relationship, project management & communication of issues and solutions. • Demonstrating the value Sift is providing: Through strategic business reviews and consultative conversations, you are able to show that Sift is providing value to our customers. Gaining alignment with our customers regarding the value Sift is providing is a top priority. • Being a Sift product expert: Build and maintain a deep understanding of Sift’s product offerings. Find, distill, and share best practices across your customers. Take a first pass at debugging issues and making recommendations for better integrations (our Solutions Engineers will be around to help!). • Being a customer advocate: As the owner of your book of business, you are the champion and represent customers internally. Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving value realization for your customers. • Contribute to product documentation training with key learnings and best practices.

• Own the end-to-end success of a portfolio of enterprise and global employer clients, serving as their primary relationship manager and strategic advisor. • Lead complex client onboardings and implementations, coordinating across internal teams to ensure successful launches. • Develop and execute client success strategies that drive engagement, adoption, and measurable outcomes across diverse and distributed employee populations. • Build strong, executive-level relationships with HR, Benefits, and People leaders, positioning yourself as a subject-matter expert in financial wellbeing. • Lead regular business reviews, using data and insights to demonstrate value, influence client strategy, and inform renewal and expansion conversations. • Partner closely with Sales on renewals, upsell, and cross-sell opportunities, contributing to retention and revenue growth. • Identify risks to client health early and proactively address them through thoughtful planning and cross-functional collaboration. • Deliver and support engagement initiatives such as webinars, campaigns, benefits fairs, and live or virtual program rollouts. • Act as the voice of the customer internally, sharing feedback and insights to inform product and program improvements.