Role Description Du möchtest an der Schnittstelle zwischen Sales, Produkt und Onboarding arbeiten und dabei aktiv mitgestalten, wie unsere Embedded-Insurance-Lösungen bei B2B-Partnern erfolgreich wachsen? Dann unterstütze unser Partner-Success-Team bei der Weiterentwicklung bestehender Partnerschaften. Die Position ist ab Juni in Vollzeit zu besetzen – wahlweise in Rostock oder remote innerhalb der EU. Qualifications - Erfahrung im Account Management, Customer Success, Onboarding oder einer vergleichbaren B2B-Rolle - Analytisches und strukturiertes Arbeiten - Erfahrung in der Erstellung von Reportings mit unterschiedlichen Kennzahlen - Ausgeprägte Prozess- und Schnittstellenkompetenz - Hohe Zuverlässigkeit, Verbindlichkeit und ein starkes Ownership-Mindset - Sichere Kommunikation auf Deutsch und Englisch - Idealerweise Erfahrung im regulierten Umfeld (z. B. Versicherung, Finanzdienstleistung, Leasing) - Sicherer Umgang mit CRM- und Analyse-Tools oder schnelle Einarbeitung in neue Systeme Requirements - Betreuung und Weiterentwicklung bestehender B2B-Partner - Eigenverantwortliche Betreuung ausgewählter Kundenaccounts - Analyse von Partner-, Markt- und Umsatzdaten zur Identifizierung von Cross- und Upselling-Potenzialen - Vorbereitung von Umsatzprognosen, Reportings und Entscheidungsgrundlagen - Unterstützung des Onboarding Managements bei der Einführung neuer B2B-Partner - Begleitung von Implementierungs- und Integrationsprozessen - Koordination interner sowie externer Schnittstellen während der Onboarding-Phase - Unterstützung der Partnerkommunikation bei operativen Fragestellungen - Sicherstellung strukturierter Abläufe, sauberer Dokumentation und Nachverfolgung - Enge Zusammenarbeit mit internen Fachbereichen und zentrale Schnittstelle zwischen Kunden, Onboarding und internen Teams (Produkt, Marketing, Claims Management, Customer Support) Benefits - Unbefristete Beschäftigung in Vollzeit - Selbständiges Arbeiten mit und in einem kompetenten Team - Praxisnahe Einarbeitung in das Unternehmen und dein Aufgabengebiet - Erfahrene Kollegen begleiten und coachen dich - Mitgestaltungsmöglichkeiten, kurze Entscheidungswege und eine flache Hierarchie - Start-Up-Feeling mit der Sicherheit und Dynamik eines expandierenden und mehrfach ausgezeichneten Unternehmens - Sehr steile Lernkurve und große Entwicklungsmöglichkeiten - Weiterbildung, erweitere dein Know-how auf unsere Kosten - Internationales Team und internationale Projekte - Diverse Firmenevents - Büroräume direkt an der Warnow, gute Verkehrsanbindung - Flexible Home-Office-Regelungen - Arbeitszeiten von Montag bis Freitag (keine Wochenend- oder Feiertagsarbeit)

Summary At Monsoon, our Customer Success Managers are more than account reps—they’re strategic partners, trusted advisors, and operational lifelines to some of the most successful eCommerce sellers in the game. In this hybrid role, you’ll guide customers from onboarding through long-term growth, helping them get the absolute most out of our powerful suite of eCommerce tools. You’ll dive deep into the mechanics of online retail across Amazon, eBay, Walmart, Shopify, and more—while becoming an expert in the Monsoon platform and a champion for your clients’ success. If you love tech, thrive on variety, and have a knack for turning problems into possibilities, this is your moment. Key Responsibilities Customer Success Be the go-to resource for your portfolio of clients, focused on retention, satisfaction, and strategic growth. Run proactive check-ins, review performance metrics, and lead business consultations that help clients grow smarter. Identify and mitigate risk while uncovering opportunities for expansion into new channels or product upgrades. Advise clients on everything from software settings and industry changes to marketplace compliance and workflow optimization. Customer Onboarding Lead new clients through onboarding, ensuring seamless software setup and killer first impressions. Tailor onboarding flows to fit each client’s business model and target marketplaces. Share best practices and provide workflow guidance that makes complex operations feel like clockwork. Triage onboarding issues and collaborate with Sales, Account Management and Engineering to resolve roadblocks fast. Special Projects & Cross-Functional Collaboration Own special initiatives that improve the customer experience, scale our success strategy, and keep Monsoon ahead of the curve. Partner across departments—Product, Engineering, Sales, Marketing, Support—to deliver client-centric improvements. Help create content such as consultation reports, help guides, and internal training materials. Liaise with marketplaces to resolve complex issues and maintain compliance. Required Skills & Experience 6-8 years in eCommerce Account Management or Customer Success - bonus if you’re experienced in Project Management and SaaS Implementation. Familiarity with retail back-office inventory/order management and warehouse systems. Excel power-user with ability to analyze large datasets and move insights into strategic actions. Experience with CRM tools and Support platforms (e.g HubSpot, Keap, JIRA, chatwoot), project trackers and reporting tools. Familiarity with SQL and modern web technologies such as https, html, xml and json is a plus. A curious, confident communicator who can translate complex ideas into customer-friendly solutions. Comfortable engaging with stakeholders at every level of a client’s organization, from frontline staff to business owner or executive leadership. BA, BS, or equivalent real-world expertise.

• You’ll be at the heart of our growth story, driving adoption, expansion and making a direct impact at the worlds leading enterprises like Dun & Bradstreet, HPE, Nutanix, Lumen, Fidelity and more. • Do you love customers? Do you spark exploration in every conversation? Do you love helping people achieve an outcome? Do you want to work in cutting-edge Artificial Intelligence? • We are on the hunt for trailblazing, customer success representatives who want to help companies achieve amazing growth results. • Passionate team focused on helping companies realize value from Revenue.io. A team that is data driven and customer centric. A team that uses the products we build, to help each of us learn and communicate better every day! The team is hungry to scale, grow and change the customer success experience. You’ll get mentorship both from leadership and from across the team.

• Develop and champion a long-term product vision and roadmap for Customer Success at Veeam, driving excellence in customer support and experience. • Translate customer insights, market trends, and data into actionable features and service enhancements, ensuring Customer Success offerings evolve with client needs. • Lead the adoption of emerging technologies, particularly AI/ML (e.g., chatbots, automation, predictive analytics), to transform and optimize CS operations. • Partner with Engineering, Marketing, Sales, and Support leaders to ensure seamless execution of the Customer Success strategy from ideation through launch. • Define and monitor KPIs, leveraging data to measure impact and continuously refine strategies for growth, retention, and customer value. • Oversee the full lifecycle of Customer Success products and services, ensuring features deliver measurable business outcomes and align with Veeam’s objectives.