Role Description We’re looking for a detail-oriented, proactive, Loan Processing Administrator with 1-3 years experience in the Australian mortgage space, who’s ready to take the next step in their career and move into a more ownership-driven role. This position is ideal for someone who’s developed a strong foundation in loan processing and is now looking to take greater control of files, manage their own pipeline and play a more central role in the end-to-end application process. This is a client-facing role, where you’ll act as the key point of contact, managing communication with clients, referral partners, conveyancers, builders and real estate agents throughout the process. Responsibilities - Manage your own loan application pipeline end to end from submission through to settlement, acting as the main point of contact for clients, referral partners and agents. - Provide consistent, proactive updates to clients and stakeholders to ensure a smooth and transparent experience. - Liaise with lenders, solicitors and third parties, proactively following up and escalating where required to meet timeframes. - Identify and resolve issues quickly to keep applications progressing. - Prepare and submit loan application documents and supporting packs. - Collect, organise and maintain all client documentation, ensuring files are accurate, complete and compliant. - Maintain and update CRM systems with accurate client and loan information. - Track application progress and coordinate tasks to support brokers and ensure deadlines are met. - Provide day to day administrative support including managing emails, calendars, valuations and pricing requests. Qualifications - Minimum 1–3 years experience in Australian mortgage processing, credit analysis, or broker support. - Strong understanding of AU lending policies, documentation, and compliance requirements. - Hands-on experience with ApplyOnline and/or lender systems. - Hands-on experience with ordering valuations and completing lender pricing. - Familiarity with CRM tools such as SalesTrekker, Mercury, MyCRM, or similar. - Excellent attention to detail and organizational skills. - Strong written and verbal English communication skills. - Confident in coordinating directly with clients, with the ability to build rapport and handle one-on-one interactions with clients both via phone and email. Personality Attributes - Strong interpersonal skills with a friendly, approachable, and positive personality. - Brings a good balance of professionalism and warmth; someone who is engaging and easy to work with. - A team player who enjoys collaborating and contributing to a supportive, group-oriented environment. - Proactive and reliable, with the ability to take ownership of tasks as they progress into more independent responsibilities. Benefits - 100% remote work. - Day shift schedule; no graveyard and weekends off. - Paid leave credits: 15 Vacation, 3 Bereavement, 5 Emergency. - Supportive, fun, and growth-focused work culture. - Join a team of 8+ staff based in the Philippines. - Yearly bonus (5 to 6 digits depending on company settlements).

• Lead and oversee all AR operations, including invoicing, collections, payment processing, and reconciliations • Manage, train, and develop the AR team, including performance and workload oversight • Drive collections strategy, including follow-ups, escalations, negotiations, and agency involvement • Ensure timely invoicing, payment collection, and resolution of billing discrepancies • Maintain accurate financial records, including invoices, payments, and account documentation • Monitor aging reports and take action to reduce outstanding balances • Prepare and present regular AR and collections reports to leadership • Collaborate with leadership, external CFO, and cross-functional teams on financial operations • Oversee credit evaluations, credit memos, and account risk management • Reconcile payments (ACH, credit card, deposits) and ensure accurate posting • Manage lien releases and ensure compliance with required documentation • Support the month-end close processes related to accounts receivable • Improve AR workflows, systems, and policies to increase efficiency and accuracy • Lead team meetings and ensure alignment with company financial goals • Maintain confidentiality and stay up to date with best practices and regulations

• Responsible for account receivable activity for a specific Health Care Professional (HCP) Book of Business • Serves as a key member of the account management team responsible for Accounts Receivable Management • Proactively monitors account receivable, performance guarantees and other accounts receivable related issues • Interacts directly with providers to understand, educate, communicate and resolve accounts receivable issues • Participates in face to face meetings with Accounts Receivable Manager as needed to act as an accounts receivable Subject Matter Expert • Works with account management team to proactively make recommendations on changes to improve service levels based upon root cause

• Issuing invoices for multiple entities. • Recording client payments in multiple currencies. • Updating client details. • Processing and setting up one-time and recurring credit card payments. • Chasing delinquent accounts by phone and email. • Online store reconciliations. • Reconciliation of daily merchant settlements. • Responding to client enquiries. • Identifying and problem-solving customer account issues. • Collaboratively working with the team to improve processes.