JOB DESCRIPTION Solutions Engineer At Milestone Systems, what you do matters - because our work helps humans, societies, and organizations feel safer. The Solutions Engineer is where technical credibility meets revenue impact; turning complex customer requirements into solutions that win trust, accelerate decisions, and drive long-term adoption. In partnership with Sales, this role shapes the customer's technical vision early-validating fit, removing potential technical risk from deployments through pilots and sound architecture, and clearly demonstrating the value of Milestone's open platform. By translating business and operational challenges into reliable technical designs, the Solutions Engineer improves win rates, reduces late-stage surprises, and lays the foundation for successful implementations and satisfied customers. Location We are looking a remote-based Solutions Engineer to support the Eastern US Mid-Atlantic region. The ideal candidate will be based in (or willing to relocate to) the Eastern US with access to a major airport. Relocation assistance is not offered at this time. Role Summary As a Solutions Engineer, you own the technical pre-sales motions, by discovering customer needs, designing end-to-end solutions, and proving value through compelling demos, architectures, and proof-of-concepts. You'll partner closely with the Milestone Sales team to remove technical risk, build customer confidence, deliver excellent customer experiences, and move opportunities to close. What You will do (Key Responsibilities) - Deliver excellent customer experiences by providing responsive, solutions-oriented support throughout the sales cycle - Build and maintain deep expertise in Milestone products to accurately position capabilities and value to customers and partners - Develop working knowledge of open-platform software and hardware to design end-to-end solutions that meet customer requirements - Translate customer needs into documented functional and configuration requirements to ensure the proposed solution addresses key challenges - Deliver detailed, technical demonstrations and presentations that clearly explain complex solutions to varied audiences - Plan and execute pilots and proof-of-concept installations to validate technical fit and support customer decision-making - Advise sales teams during meetings and conference calls with technical guidance that moves opportunities forward - Support trade shows and exhibitions by setting up/tearing down equipment, running demos, and engaging prospects in solution discussions - Build trusted relationships with their sales counterparts, customers and partners to strengthen adoption and long-term success - Provide actionable technical feedback to support product teams to influence roadmap and improve customer outcomes - Create and execute a proactive technical territory plan that increases technical win rates across regional accounts - Deliver professional services within the assigned territory to ensure successful deployment and customer satisfaction (as needed) - Travel up to 40-50% to support customer meetings, on-site demos, and implementations across the territory What You Bring to The Team (skills/requirements) - Bachelor's degree in technical/engineering discipline, or equivalent professional experience - Relevant IT certifications - Strong knowledge of and/or experience with cloud services - Analytical and problem-solving skills, including the ability to troubleshoot complex technical environments - Customer-facing communication skills, including the ability to explain technical concepts to non-technical stakeholders - Ability to learn new technologies quickly and stay current in a rapidly changing technical landscape - Excellent knowledge of Windows and Linux-based operating systems - Strong knowledge of server, storage and networking hardware and configuration principles - Experience with PC/Server configuration and troubleshooting - Ability to work independently, manage priorities, and apply sound technical judgment - Solution selling experience and/or training, a plus. - Valid driver's license with a clean driving record; security clearance and/or ability to obtain, as required How you will make a difference - Bring a customer-first mindset and a commitment to delivering excellent customer experiences - Collaborate effectively across solutions engineering, sales, project management, technical support, and product teams to drive the best customer outcomes - Contribute to the solutions engineering team by staying curious and adaptable as products and technologies evolve, proactively dedicating time to lab session and continuing development. Travel: This position requires up to 40-50% travel, which may include domestic and international air travel as needed to fulfill business objectives. About the Team You'll join a collaborative, diverse team that values knowledge sharing and innovation. Our mission is to empower the Sales organization with efficient solution design and technical expertise. We work across borders and functions, supporting each other to deliver solutions that make a real difference. How we support you: - Individual development plans aligned with your career goals - Access to training, learning resources, and certifications - Flexible working arrangements - Supportive leadership and regular feedback - Opportunities for cross-functional and cross-regional collaboration - Social activities and spaces to connect with colleagues What we offer: The annual on-target earnings for this position range from $120,000 to $134,000. Pay is based on experience, qualifications and location, and is just one component of Milestone's total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy. Milestone is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer. All employees must complete a background check. Employees in fiscal roles are also required to undergo a credit check. All information obtained during these checks is handled confidentially and shared only with authorized personnel. Call to Action Excited to join a team that values people and innovation? Apply here, www.milestonesys.com, and submit your resume in English today. About Us Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset-freedom, inclusion, and togetherness-we always consider our employees, partners, and communities in everything we do.

Are you an experienced public sector solution leader ready to shape complex, high‑value bids that make a real impact? As our Solutions Director, you’ll take ownership of a diverse portfolio of opportunities, bringing together service, technology and commercial thinking to craft compelling, client‑centred solutions. Working at the heart of our Growth function, you’ll lead multidisciplinary teams, drive innovation, and ensure we present the strongest possible offer to our Central Government clients. Job title: Solutions Director Job Description: This position is home-based with the flexibility to travel for both client & team meetings. We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds What you’ll be doing - Taking full ownership of a portfolio of complex bid opportunities, leading the end‑to‑end solution design across service, technology, commercial and financial elements - Shaping compelling, client‑centric solutions that align with Capita’s strategy, address key client challenges, and maximise Probability of Win - Coordinating and guiding multidisciplinary teams, including architects, solution consultants and analysts, within a matrix environment to ensure high‑quality, integrated bid outputs - Facilitating solution workshops, reviews and collaborative working to ensure clarity, consistency and strong governance through the full bid lifecycle - Ensuring all solutions meet Capita’s governance, risk and assurance requirements, including Sales Governance and Solution Assurance processes - Providing expert insight into costing, pricing strategies, delivery models and transition planning to ensure solutions are feasible, competitive and deliverable. What we’re looking for Essential - Strong experience working within Central Government with a proven understanding of public sector procurement, decision‑making and contracting processes - Demonstrable track record of developing winning, deliverable solutions that integrate service and technology components across complex bids - Highly effective at facilitating collaboration, able to engage confidently with clients, internal contributors, and wider stakeholder groups to shape high‑quality solutions - Strong communication and influencing skills, with the ability to bring clarity, structure and consistency to the solution design process - Comfortable operating in a high‑challenge, high‑complexity environment, managing multiple priorities with strong attention to detail - Proficient in Microsoft 365, with the capability to lead the development of solution materials, templates and associated documentation Desirable - Experience mentoring or coaching solution contributors such as architects, consultants or analysts to embed best practice About Capita Growth Our Growth Function is one of Capita’s central functions and is redesigning how we do business. We’re improving and standardising our sales processes, and creating consistency in training, technology and knowledge sharing. We’re also multi-lingual, multi-functional and multi-talented. Join us and discover better as you empower our sales teams to focus on developing our business. What’s in it for you? - A competitive basic salary + a generous commission structure designed to recognise your impact and support exceptional earning potential - The autonomy to lead complex, high‑impact solutions within a major public sector portfolio - Flexibility in how you work, with a home‑based arrangement - Opportunities to influence major Central Government programmes and help shape Capita’s future growth - 23 days’ holiday (rising to 27) with the opportunity to buy extra leave - The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice - Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more - Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology - Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose 🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com Location: London, United Kingdom Time Type: Full time Contract Type: Permanent

Business Area: Sales Engineering Seniority Level: Mid-Senior level Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises. Cloudera Solutions Engineers are the technical leaders in the sales account team. We’re a close-knit community and truly enthusiastic about our work, which gives us the opportunity to grow our personal reputation both internally and externally in the data community. We are responsible for securing the technical win in each sales opportunity and for building an ongoing relationship with our customers to ensure their business success with Cloudera technologies. As a Senior Solutions Engineer you will: - Own the technical sales process from introductory meetings (net new sales) through post-sales (customer satisfaction, upselling, and subscription renewals) - Supporting the technical needs of customers including discovering new use cases for Cloudera’s technology - Designing solutions for your customers’ needs using Cloudera technologies, based on reference architectures and common patterns - Demonstrating Cloudera products in a way that inspires your customers to say “yes” to Cloudera - Partnering with your Account Managers to show your customers the true value of a Cloudera solution and drive successful sales - Presenting product roadmap and vision to inspire your customers to think bigger - Interfacing with other Cloudera teams to ensure your customers hear one Cloudera voice - Advocating for your customers’ needs to Product Management and Engineering - Participating in external publicity and evangelism (conferences, meetups, webinars, blogs) We're excited about you if you have: - A passion for using technology to make a difference to people and organisations. We'll supply some amazing tools to help you with this and you'll provide the connection to use cases, which make it real for your customers - A minimum of 3 years experience in a customer-facing role, ideally in a pre-sales context - Bachelor's degree in related field of study or equivalent work experience - Valid Security Clearance (Level 2 at the minimum) - The ability to create and give technical presentations and demonstrations - Experience with some of the following technologies: - Big Data, Data Warehousing or Relational Databases - One or more of the three major cloud service providers (AWS, Azure or GCP). Formal certification is not required, but would be a great thing to have - Data Engineering, Machine Learning and/or AI - Operations, Security and Data Governance within the enterprise - Unix or Linux - Experience gathering and understanding customer business requirements - Excellent written and verbal communication - Problem solving skills - A willingness to learn, a curiosity to discover and a drive to make your customers successful What you can expect from us: - Generous PTO Policy - Support work life balance with Unplugged Days - Flexible WFH Policy - Mental & Physical Wellness programs - Phone and Internet Reimbursement program - Access to Continued Career Development - Comprehensive Benefits and Competitive Packages - Paid Volunteer Time - Employee Resource Groups EEO/VEVRAA #LI-Remote #LI-ND3

• Map the business-relevant functional domains. • Define the business capabilities enabled by each domain and how they contribute to value generation. • Identify and detail requirements (functional, business, data, compliance, legal and regulatory, etc.). • Detail non-functional requirements (performance, security, scalability, etc.) and define clear metrics for each. • Prioritize requirements based on business value and technical constraints. • Choose appropriate architectural patterns and styles (microservices, message queues, etc.). • Explain the rationale for chosen architectural styles and patterns, considering business requirements, technical constraints, and the trade-offs involved. • Consider trade-offs between simplicity and flexibility. • Define clear strategies to handle increased load (scalability). • Implement fault recovery mechanisms (resilience). • Meet high availability requirements. • Define how components communicate (protocols, message formats, etc.). • Select appropriate integration tools and patterns and define their responsibilities. • Implement authentication, authorization, and encryption (security). • Implement protection mechanisms against attacks (WAF, etc.). • Select suitable tools and technologies to implement the architecture, considering factors such as performance, cost, usability, and integration with other systems. • Justify the choice of each tool/technology, demonstrating an understanding of their pros and cons. • Demonstrate impact analysis of the proposed solution across different domains (Data, Security, Infrastructure, Solutions & Software, etc.). • Provide an estimated cost for the proposed solution. • Document the solution architecture clearly and concisely. • Create diagrams representing the solution architecture, including components, their interactions, and data flows. • Centralize documentation (README). • Describe possible improvements or extensions to the solution. • Demonstrate long-term vision and planning capability. • Discuss trade-offs and challenges encountered during development. • Define monitoring metrics to track the performance, availability, and security of the solution. • Implement alerts to detect issues and enable rapid response. • Describe tools and techniques to collect, analyze, and visualize metrics.