Milestone Systems A/S

Regional Escalation ManagerAt Milestone Systems, what you do matters—because our work helps humans, societies, and organizations feel safer.Ready to become the trusted leader behind our most critical customer situations?As Regional Escalation Manager, you will play a key role in protecting customer trust, strengthening partner relationships, and ensuring successful outcomes during high-impact technical and operational challenges. Your leadership will help customers navigate complex situations while driving continuous improvements across our products, services, and support organization. LocationWe are looking for a Regional Escalation Manager based in Brøndby, Denmark (hybrid). This role is part of our Global Technical Support organization and reports to the Global Escalation Manager. Role SummaryAs Regional Escalation Manager, you will own and lead business-critical customer and partner escalations across the EMEA region. Acting as the central point of coordination, you will bring together technical experts, engineers, customer-facing teams, and business leaders to drive issues to resolution while maintaining customer confidence throughout the process. You will work across functions and regions to manage risk, improve customer experiences, and ensure that lessons learned translate into long-term improvements for our business. What You Will Do - Lead complex customer and partner escalations from initial engagement through successful resolution and closure - Coordinate cross-functional teams across Technical Support, Engineering, Product Management, Customer Success, Sales, and Operations - Develop and execute escalation action plans that ensure accountability and timely resolution - Facilitate escalation reviews, war rooms, executive briefings, and stakeholder meetings - Provide proactive communication, status updates, and executive-level reporting throughout the escalation lifecycle - Assess technical severity, business impact, and customer risk to prioritize resources and actions - Conduct root cause reviews and drive corrective and preventive actions - Identify recurring trends and recommend improvements to products, processes, and customer experiences - Support major incident management activities and crisis response efforts when required - Build trusted relationships with customers, partners, distributors, and internal stakeholders What You Bring to the Team - Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or equivalent professional experience - 5+ years of experience in Technical Support, Escalation Management, Customer Success, Service Delivery, Incident Management, or related customer-facing roles - Proven experience managing complex customer escalations involving multiple technical and business stakeholders - Strong project management and stakeholder coordination skills - Excellent verbal and written communication skills, including executive-level communication - Experience working with enterprise customers, channel partners, distributors, or managed service providers - Strong analytical, problem-solving, and decision-making capabilities - Experience working with CRM, support ticketing, or service management platforms How You Will Make a Difference - You remain calm and focused in high-pressure situations - You build trust quickly and communicate with confidence - You balance customer advocacy with business priorities - You thrive in collaborative environments and bring people together around solutions - You take ownership and drive issues through to completion - You continuously look for opportunities to improve processes and customer experiences About the TeamYou will join our Global Technical Support organization, a team dedicated to helping customers and partners succeed with Milestone's technology solutions. We work across regions, functions, and time zones to resolve challenges, share knowledge, and continuously improve the customer experience. Collaboration, accountability, and a customer-first mindset are at the heart of everything we do. How We Support You - Individual development plans aligned with your career aspirations - Access to training, learning resources, and professional certifications - Flexible working arrangements and hybrid work opportunities - Supportive leadership and regular coaching - Opportunities to collaborate across regions and functions - Exposure to senior leaders and strategic business initiatives - Social activities and opportunities to connect with colleagues worldwide What We Offer - A highly visible role with significant business impact - Opportunities to work with strategic customers and partners across EMEA - Exposure to global leadership and cross-functional teams - Career growth opportunities within a global technology company - Competitive compensation and benefits package - A People First culture built on trust, inclusion, and collaboration Application ProcessWe are committed to providing an inclusive and unbiased recruitment process where all employment decisions are based on qualifications, experience, and potential. We encourage interested candidates to apply as soon as possible by submitting their CV in English. Applications will be reviewed on an ongoing basis, and the position will remain open until the right candidate has been identified. We look forward to learning more about how you can contribute to Milestone Systems. About UsMilestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset—freedom, inclusion, and togetherness—we always consider our employees, partners, and communities in everything we do.

Full Stack Software Engineer We are looking for a talented Full-Stack Developer with at least 8 years of experience building scalable, production-grade web applications across both frontend and backend systems. You will join a fast-moving engineering team responsible for designing, developing, and delivering core product features, new platforms, and high-quality user experiences. This role is ideal for someone who enjoys solving complex technical problems, working across the stack, and building systems that are robust, scalable, and easy to maintain. The ideal candidate is hands-on, curious, product-minded, and comfortable working in an Agile environment. We are also looking for someone who actively embraces modern software engineering practices, including the use of standard AI-assisted development tools to improve productivity, code quality, and engineering workflows. Requirements - At least 8 years of full-stack software development experience. - At least 4 years of experience with client-side development using React.js. - Experience with popular React.js workflows and state management patterns such as Redux, Flux, or similar. - At least 4 years of experience working with an object-oriented backend framework. - Strong experience with C# or Java, including asynchronous programming, multithreaded applications, generics, and collections. - Experience developing REST APIs and backend services. - Solid understanding of RDBMS principles and at least 1 year of hands-on experience with SQL relational databases. - Experience with modern JavaScript and TypeScript, including ES6+. - Experience with common frontend development tools such as Babel, Webpack, NPM, and modern build pipelines. - Experience working with Git and standard software development workflows. - Experience writing automated tests using tools such as Jest, Cypress, Enzyme, or similar. - Familiarity with standard AI-assisted software engineering tools such as GitHub Copilot, ChatGPT, Cursor, Claude Code, or similar tools. - Ability to use AI tools thoughtfully for code generation, refactoring, debugging, test creation, documentation, and productivity improvement while maintaining strong engineering judgment. Advantages - Experience developing microservices and scalable server-side infrastructures. - Experience with Material UI. - Experience with HTML5 video. - Experience working with Storybook. - Experience with Redis - Experience working in Scrum or Agile teams. - Experience with CI/CD pipelines, cloud environments, observability, or DevOps practices. - Experience introducing or improving AI-assisted engineering workflows within a development team.

Software Engineer VMS Integrations & AI Services Are you eager to be at the forefront of innovation within Milestone’s cutting-edge Video Management System? Are you passionate about building production-grade software that connects AI services with real-world video management workflows? Do you enjoy working across desktop clients, web interfaces, backend APIs, integrations, and operator-facing features? If so, we want you to join our innovative team. Location: Copenhagen, Denmark (Hybrid) – or Madrid office. Remote options available for the right profile. About the Role We are looking for a Software Engineer – VMS Integrations & AI Services to lead the development of the integration between our VLM-as-a-service platform and Milestone XProtect, while also helping us build an open, flexible integration layer for other Video Management Systems. In this role, you will help bring our VLM capabilities into the daily workflows of security operators – designing and implementing integrations that are easy to use, easy to deploy, and valuable in real operational environments. You will work on XProtect Smart Client integrations, web components, backend APIs, and production services that allow operators to interact with VLM results, investigate events, retrieve insights, and use AI assistance as part of their existing VMS experience. This is a role for an engineer who can drive projects end to end: understand the problem, design the technical solution, implement it, test it, deploy it, monitor it, support it, and improve it based on feedback from users and customers. You will also contribute to Level 2 support activities, helping diagnose complex customer or deployment issues, supporting production incidents, and turning learnings into better product, tooling, documentation, and automation. What You Will Do - XProtect Integration Development: Lead the development of the integration between our VLM-as-a-service platform and Milestone XProtect, including Smart Client workflows, backend integration points, and operator-facing features. - Smart Client & Operator Experience: Build features that support the daily needs of security operators, helping them access AI-generated insights, search video content, understand events, and interact with VLM results directly from their VMS environment. - Open Platform Integration Layer: Design the integration to be modular, extensible, and easy to adapt to other VMS platforms beyond XProtect. - Backend API Development: Develop and maintain backend APIs and services, primarily using Python, to connect VMS environments with our VLM service securely and reliably. - .NET Development: Build and maintain .NET-based components, including integrations, plugins, client-side extensions, service components, or tooling required for XProtect and Windows-based environments. - End-to-End Delivery: Own features from requirements and technical design through implementation, testing, deployment, monitoring, and production support. - Testing & Validation: Create and execute automated and manual tests covering integration behavior, API reliability, performance, edge cases, deployment scenarios, and operator workflows. - L2 Support & Documentation: Provide Level 2 support for production deployments, create technical documentation, integration guides, and troubleshooting material to make the solution easier to operate. What You Bring to the Team Technical Skills - Strong proficiency in .NET / C# for production software development, including integrations, plugins, desktop-client extensions, and Windows services. - Develop using new AI tool stacks (e.g. Claude, Codex) to accelerate time to release. - Full stack experience with Python for APIs, automation services and web development using frontend technologies such as TypeScript, React, or Angular. - Demonstrated ability to design and implement REST APIs, service-to-service integrations, and secure API communication. - Understanding of authentication and authorization concepts, including API keys, tokens, OAuth-style flows, and certificates. - Cloud experience with AWS, GCP or Azure, including deploying, operating and troubleshooting production services, APIs, and/or integrations to cloud services. - Familiarity with containerization (Docker), CI/CD pipelines (GitHub Actions, Azure DevOps, etc.), and observability practices (logging, metrics, tracing). - Knowledge of video management systems, surveillance workflows, or VMS operator applications is a strong plus. Experience with Milestone XProtect or MIP SDK is highly relevant. - Familiarity with AI inference services, VLMs, LLMs, or video analytics is a plus; deep model development experience is not required. Experience - Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field. - 6+ years of hands-on software engineering experience, with strong .NET / C# production experience. - Track record of delivering production software end to end – from design and implementation through release and support. - Experience building backend APIs, integration services, or distributed systems. - Experience working in Agile environments with a focus on continuous delivery and production quality. - Experience in L2/L3 production support, incident analysis, or customer troubleshooting. - Background in enterprise customer integrations, partner SDKs, or platform ecosystems is a plus. How You Will Make a Difference You are pragmatic, autonomous, and delivery-oriented. You take ownership of ambiguous technical problems and turn them into robust, production-ready software. You understand real user workflows, not just isolated services, and you care about the experience of the security operators who rely on the tools you build. About the Team You will join Hafnia, a team of about 35 fantastic colleagues within Milestone, a fast-growing, international group that spans engineering, go-to-market, community, product, compliance, design, and strategy. We operate as an autonomous product team, share an entrepreneurial mindset, and firmly believe we can cover new grounds to the benefit of the world. Trust, collaboration, and flexibility are our foundations. Our mission is to build a suite of services with responsible data at its core – leveraging compliant, high-quality, and ethically sourced data. We build key technology and AI partnerships and continuously listen to our users to adjust our roadmap. How we support you: - Individual development plans aligned with your career goals - Access to training, learning resources, and certifications - Flexible working arrangements - Supportive leadership and regular feedback - Opportunities for cross-functional and cross-regional collaboration - Daily meals, snacks, and beverages in our canteen; company bikes, gym, massages, and Friday gatherings - Monthly company events for team bonding and enjoyment Ready to Apply? We would like to receive your pictureless CV in English; a short custom summary may be integrated into your resume. If you have any questions, you are very welcome to contact Fulgencio Navarro – Senior Platform Engineering Manager – Phone: +34 662 024 273 We would like you to start as soon as possible, and we will hire on an ongoing basis as we interview candidates. Join us in shaping the future of computer vision through engineering and innovation. Let’s build products, services and your career in a meaningful way together! About us Hafnia is a team within Milestone, an international company with development sites in Denmark, Bulgaria, Spain and offices all over the world. We are technology driven as we are developing and maintaining one of the most advanced video management software in the world. Innovation is not only important for us. It is a part of our DNA just as responsible use of technology which we actively support. We believe in trust, mutual respect, a healthy work life balance and room for all voices to be acknowledged. As such, we expect you to engage, speak up, and make a difference for your team, our customers, and yourself. Read more at www.milestonesys.com or hafnia.milestonesys.com for Hafnia specific information.

JOB DESCRIPTION Sales Execution Specialist Location: Lake Oswego, OR (Hybrid - 3 days onsite) Schedule: 6:00am-3:00pm PT to provide coverage for East Coast operations Position Summary The Sales Execution Specialist is an experienced, frontline commercial role responsible for strengthening sales execution across both partner-led and field-led sales motions. This role accelerates pipeline movement, improves partner and customer responsiveness, and reduces execution friction for Milestone's U.S. field sales organization. Positioned within the Sales Execution layer, the Sales Execution Specialist works closely with Area Sales Managers (ASMs), Channel Business Managers (CBMs), Key Account Managers (KAMs), and Key Account Executives (KAEs) to influence deal progression, enable effective execution, and support revenue outcomes at the point of impact. This role requires sound commercial judgment, strong execution discipline, and the ability to operate autonomously in a fast-paced sales environment. It represents a lateral, mid-level role with broader scope than traditional channel-focused positions and is designed as a development pathway into senior commercial roles. The Sales Execution Specialist will work out of our US office in beautiful Lake Oswego, OR. Relocation assistance is not offered at this time. This is a hybrid role with 3 days in the office. The position will report to our Head of U.S. Sales Execution. Primary Focus Frontline Sales Execution Expertise, Partner & Customer Engagement, Pipeline Acceleration Mission To strengthen sales execution by applying execution expertise at the frontline-keeping deals moving, partners engaged, and field teams focused on winning. Key Focus Areas 1. Field Sales Execution & Revenue Enablement (50%) - Provide frontline execution support to ASMs, CBMs, KAMs, and KAEs to accelerate pipeline progression across assigned territories - Operate with discretion and judgment to support execution across multiple active opportunities and sales motions - Coordinate discovery calls, demos, webinars, and follow-up activities with customers and partners - Support low- to mid-complexity transactional opportunities to reduce administrative burden on field sellers - Assist with opportunity qualification, documentation, and early-stage progression - Act as the execution bridge that keeps opportunities moving while field teams focus on strategic selling 2. Partner & Customer Engagement (25%) - Serve as a responsive, reliable point of contact for partners and customers within assigned territories - Proactively engage partners and prospects to support campaigns, opportunity follow-up, and pipeline development - Support partner onboarding activities in coordination with channel leadership - Maintain awareness of partner pipeline health, local activity, and territory dynamics - Build trust through accuracy, urgency, and consistent, professional communication 3. Salesforce Hygiene & Data Discipline (10%) - Maintain accurate and complete documentation of activities, opportunities, and partner interactions in Salesforce - Ensure opportunity stages, attribution, and notes reflect current execution status - Support forecasting accuracy by keeping execution data current and reliable - Adhere to governance standards related to data quality, reporting, and process consistency 4. Internal Collaboration & Enablement (5%) - Coordinate enablement activities including product sessions, MyMilestone training, and webinars - Collaborate with Marketing, Sales Engineering, and Enablement to support regional execution priorities - Share field insights, execution challenges, and improvement opportunities with leadership - Participate in regional sales rhythms and communication cadences as needed Key Responsibilities - Execute frontline sales execution activities that improve speed, clarity, and consistency of deal progression - Provide proactive outreach and follow-up to partners and prospects - Support quoting coordination and transactional deal motions - Maintain high standards of responsiveness and execution accuracy - Ensure Salesforce data reflects true execution status of supported opportunities - Reduce administrative workload for field sellers and improve overall sales efficiency Qualifications - 3-6+ years of experience in sales execution, inside sales, sales enablement, account coordination, or related commercial roles - Demonstrated ability to support deal execution across multiple opportunities and stakeholders - Experience working closely with field sales teams, channel partners, and/or enterprise customers - Strong organizational skills with the ability to prioritize and execute in a fast-paced environment - Clear, professional communicator with customers, partners, and internal stakeholders - Proficiency in Salesforce CRM; comfort working with pipeline, opportunity stages, and execution data Preferred Experience - Experience in SaaS, physical security, or enterprise technology environments - Familiarity with channel-led or two-tier sales models - Prior exposure to quoting, renewals, or transactional sales support Personal Attributes - Highly responsive, proactive, and execution-driven - Comfortable operating close to the field and customers to enable others' success - Organized and disciplined with strong follow-through - Collaborative mindset with a strong sense of ownership - Adaptable and resilient in a dynamic sales environment Career Path & Development The Sales Execution Specialist role is designed as a development role for experienced commercial professionals seeking broader exposure to frontline sales execution. By operating across partner, field, and customer interactions, individuals in this role build a well-rounded commercial skill set that extends beyond a single sales motion. Typical progression paths include: - Channel Business Manager (CBM) - Key Account Manager (KAM) - Key Account Executive (KAE) This role provides the execution experience, customer exposure, and commercial breadth required to progress into senior account ownership and field-facing sales roles. Performance Metrics - Responsiveness and execution turnaround times - Number of opportunities supported and progressed - Partner and customer feedback on execution quality - Salesforce data accuracy and governance compliance - Reduction in administrative workload for field teams - Contribution to pipeline velocity and opportunity progression Why Join Milestone - Milestone Systems is a global leader in open-platform video management software, known for innovation, trust, and collaboration. - As a Sales Execution Specialist, you play a critical role in turning strategy into action-applying execution expertise at the frontline to help field teams win more effectively. - This is a hands-on, high-impact role for experienced sales professionals who thrive on execution, accountability, and making things happen. The annual on-target earnings for this position range from $85,000 to $95,000. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone's total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy. All employees must complete a background check. Employees in fiscal roles are also required to undergo a credit check. All information obtained during these checks is handled confidentially and shared only with authorized personnel. Milestone is committed to creating a diverse and inclusive workplace and is proud to an equal opportunity employer. Contact and application Are you excited about this opportunity? We encourage you to apply as soon as possible. We will continuously take candidates into the recruitment process, and the position will remain open until a suitable candidate is found. Please apply on our website: www.milestonesys.com We look forward to receiving your application.

JOB DESCRIPTION Regional Sales Executive, North Central Milestone Systems, a global leader in open-platform Video Management Software (VMS), is seeking a highly skilled and strategic Regional Sales Executive (RSE), North Central to drive growth across mid-market enterprise organizations (under $1B in annual revenue). This role is designed for a true end-user-centric seller who can influence enterprise-wide surveillance strategies, lead complex discovery, and guide risk and compliance-driven modernization efforts in diverse customer environments. Covering CO, WY, ND, SD, MN, WI, NE, IA, IL, IN, OH, and MI, the RSE engages directly with end users, systems integrators, consultants, and key channel partners to build pipeline, standardize technology architectures, and shape long-term platform adoption. This position requires consultative, business-focused selling well beyond traditional feature-and-function conversations. The ideal candidate resides within the territory (preference: Minnesota, Nebraska, or Iowa). Relocation assistance is not offered at this time. This role reports to the National Sales Manager, Central. Key Responsibilities End-User Leadership & Enterprise Discovery• Engage directly with mid-market enterprise end users to uncover surveillance program requirements, risk exposure, compliance mandates, and distributed operational workflows.• Lead conversations that drive standardization of VMS platforms, analytics capabilities, device management, and future-ready architectures across the enterprise.• Present business outcomes and modernization strategies, framing tradeoffs between legacy infrastructure, sunk-cost investments, and as-a-Service models.• Influence communities of interest by connecting vertical peers, regional advocates, and industry influencers to accelerate adoption and build market momentum. Pipeline Development & Sales Execution• Identify, research, and engage prospective end users through proactive outreach, networking, territory segmentation, and industry event participation.• Build and maintain a healthy, visible pipeline with disciplined Salesforce utilization, ensuring accurate forecasting and full opportunity transparency.• Navigate complex sales cycles from discovery through validation, negotiation, and close, ensuring a predictable path to revenue.• Collaborate with integrators and distributors while maintaining direct ownership of customer discovery, opportunity creation, and solution positioning. Cross-Functional Collaboration & Channel Alignment• Partner closely with Milestone channel business managers (CBMs) to ensure all end-user opportunities are ultimately executed through Milestone's authorized channel ecosystem. The RSE owns end-user engagement and opportunity progression; CBMs align the appropriate integrators and distributors for quoting, procurement, and project delivery.• Operate with strict adherence to Milestone's channel-first sales model: Milestone does not sell directly to end users, and all transactions must flow through approved partners.• Partner with Solutions Engineers, Marketing, Customer Success, and Product teams to enable seamless execution, drive technical validation, and support long-term retention.• Provide customer insights to internal teams to influence product roadmap decisions and content development. Thought Leadership & Market Positioning• Represent Milestone at industry events, regional seminars, partner engagements, and vertical working groups.• Promote open-platform VMS strategy and Milestone's role in risk mitigation, analytics readiness, and enterprise modernization.• Contribute territory-level insights to shape marketing campaigns, enablement programs, and future GTM strategy. Qualifications• Minimum 5 years of B2B sales experience with consistent success in net-new pipeline generation and complex sales cycles.• Demonstrated ability to lead discovery and engage enterprise end users across IT/security, operations, and finance.• Strong business acumen with the ability to sell outcomes, not just technology: risk reduction, compliance, operational efficiency, modernization, and cost-model transformation.• Familiarity with VMS, physical security, analytics, or related technologies strongly preferred.• Proven ability to influence executive and technical stakeholders across distributed customer organizations.• Proficiency in Salesforce with a disciplined approach to activity tracking, opportunity management, and forecasting.• Exceptional communication, presentation, and negotiation skills.• Self-driven, organized, and comfortable operating autonomously in a large geographic territory.• Willingness to travel 25-30% across the region, including overnight stays. Why Milestone? Ranked among the 100 Best Companies to Work for in Oregon, Milestone offers excellent benefits, a flexible work environment, and a distinctive People-First culture. Employees enjoy professional development opportunities and the ability to directly influence organizational growth and customer success. The annual on-target earnings for this position range from $155,000 to $170,000. Pay is based on level, location, complexity, and responsibility, and is one component of Milestone's total compensation package. Milestone also offers medical/dental benefits, FSA or HSA, 401(k) with 6% Safe Harbor employer match, paid parental leave, generous PTO, 12 company holidays, and fully paid short- and long-term disability coverage. Milestone is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. Contact & Application Are you excited about this opportunity? We encourage you to apply as soon as possible. We will continuously take candidates into the recruitment process, and the position will remain open until a suitable candidate is found. Please apply on our website: www.milestonesys.com We look forward to receiving your application.

JOB DESCRIPTION Solutions Engineer At Milestone Systems, what you do matters - because our work helps humans, societies, and organizations feel safer. The Solutions Engineer is where technical credibility meets revenue impact; turning complex customer requirements into solutions that win trust, accelerate decisions, and drive long-term adoption. In partnership with Sales, this role shapes the customer's technical vision early-validating fit, removing potential technical risk from deployments through pilots and sound architecture, and clearly demonstrating the value of Milestone's open platform. By translating business and operational challenges into reliable technical designs, the Solutions Engineer improves win rates, reduces late-stage surprises, and lays the foundation for successful implementations and satisfied customers. Location We are looking a remote-based Solutions Engineer to support the Eastern US Mid-Atlantic region. The ideal candidate will be based in (or willing to relocate to) the Eastern US with access to a major airport. Relocation assistance is not offered at this time. Role Summary As a Solutions Engineer, you own the technical pre-sales motions, by discovering customer needs, designing end-to-end solutions, and proving value through compelling demos, architectures, and proof-of-concepts. You'll partner closely with the Milestone Sales team to remove technical risk, build customer confidence, deliver excellent customer experiences, and move opportunities to close. What You will do (Key Responsibilities) - Deliver excellent customer experiences by providing responsive, solutions-oriented support throughout the sales cycle - Build and maintain deep expertise in Milestone products to accurately position capabilities and value to customers and partners - Develop working knowledge of open-platform software and hardware to design end-to-end solutions that meet customer requirements - Translate customer needs into documented functional and configuration requirements to ensure the proposed solution addresses key challenges - Deliver detailed, technical demonstrations and presentations that clearly explain complex solutions to varied audiences - Plan and execute pilots and proof-of-concept installations to validate technical fit and support customer decision-making - Advise sales teams during meetings and conference calls with technical guidance that moves opportunities forward - Support trade shows and exhibitions by setting up/tearing down equipment, running demos, and engaging prospects in solution discussions - Build trusted relationships with their sales counterparts, customers and partners to strengthen adoption and long-term success - Provide actionable technical feedback to support product teams to influence roadmap and improve customer outcomes - Create and execute a proactive technical territory plan that increases technical win rates across regional accounts - Deliver professional services within the assigned territory to ensure successful deployment and customer satisfaction (as needed) - Travel up to 40-50% to support customer meetings, on-site demos, and implementations across the territory What You Bring to The Team (skills/requirements) - Bachelor's degree in technical/engineering discipline, or equivalent professional experience - Relevant IT certifications - Strong knowledge of and/or experience with cloud services - Analytical and problem-solving skills, including the ability to troubleshoot complex technical environments - Customer-facing communication skills, including the ability to explain technical concepts to non-technical stakeholders - Ability to learn new technologies quickly and stay current in a rapidly changing technical landscape - Excellent knowledge of Windows and Linux-based operating systems - Strong knowledge of server, storage and networking hardware and configuration principles - Experience with PC/Server configuration and troubleshooting - Ability to work independently, manage priorities, and apply sound technical judgment - Solution selling experience and/or training, a plus. - Valid driver's license with a clean driving record; security clearance and/or ability to obtain, as required How you will make a difference - Bring a customer-first mindset and a commitment to delivering excellent customer experiences - Collaborate effectively across solutions engineering, sales, project management, technical support, and product teams to drive the best customer outcomes - Contribute to the solutions engineering team by staying curious and adaptable as products and technologies evolve, proactively dedicating time to lab session and continuing development. Travel: This position requires up to 40-50% travel, which may include domestic and international air travel as needed to fulfill business objectives. About the Team You'll join a collaborative, diverse team that values knowledge sharing and innovation. Our mission is to empower the Sales organization with efficient solution design and technical expertise. We work across borders and functions, supporting each other to deliver solutions that make a real difference. How we support you: - Individual development plans aligned with your career goals - Access to training, learning resources, and certifications - Flexible working arrangements - Supportive leadership and regular feedback - Opportunities for cross-functional and cross-regional collaboration - Social activities and spaces to connect with colleagues What we offer: The annual on-target earnings for this position range from $120,000 to $134,000. Pay is based on experience, qualifications and location, and is just one component of Milestone's total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy. Milestone is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer. All employees must complete a background check. Employees in fiscal roles are also required to undergo a credit check. All information obtained during these checks is handled confidentially and shared only with authorized personnel. Call to Action Excited to join a team that values people and innovation? Apply here, www.milestonesys.com, and submit your resume in English today. About Us Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset-freedom, inclusion, and togetherness-we always consider our employees, partners, and communities in everything we do.

JOB DESCRIPTION Sales Support & Execution Manager Location: Lake Oswego, OR (Hybrid - 3 days in office) Position Summary The Sales Support & Execution Manager leads Milestone's U.S. sales lifecycle execution function, owning renewal performance, inside sales programs, and the operational rhythm that supports customer retention, partner responsiveness, and sales efficiency. This role manages the Sales Support Representative team and serves as the primary execution partner for the Head of U.S. Sales Execution in driving disciplined renewal workflows, accurate lifecycle forecasting, and consistent customer and partner engagement. Operating at the intersection of Sales Execution, Customer Success, and Global Sales Operations, the Sales Support & Execution Manager ensures that lifecycle motions-from renewal outreach to program execution-are clear, scalable, and aligned to Milestone's Compass operating model. This is not a sales operations role. It is a frontline sales execution leadership role, accountable for renewal outcomes, lifecycle visibility, and the day-to-day effectiveness of Milestone's customer and partner support motions. Primary Focus: Sales Lifecycle Execution, Renewal Performance & Sales Leadership Mission: To lead the sales lifecycle execution function, drive renewal discipline and customer continuity, and ensure lifecycle programs operate with clarity, accountability, and measurable impact across the U.S. sales organization. The Sales Support & Execution Manager will work out of our US office in beautiful Lake Oswego, OR. Relocation assistance is not offered at this time. This is a hybrid role with 3 days in the office. The position will report to our Head of U.S. Sales Execution. Key Focus Areas 1. Lifecycle Leadership & Team Management (40%) - Lead, coach, and develop the Sales Support Representative team with clear execution standards and accountability. - Define roles, workflows, and performance expectations that support renewal accuracy and customer experience. - Foster a culture of responsiveness, ownership, and precision across lifecycle activities. - Support onboarding, training, and professional development for lifecycle team members. - Ensure consistent execution quality across territories and customer segments. 2. Renewal Execution & Customer Continuity (30%) - Own execution of Milestone Care renewals across the U.S., ensuring timely outreach, accurate quoting, and high renewal rates. - Partner closely with Customer Success to ensure seamless handoffs, shared visibility, and aligned customer messaging. - Monitor renewal pipeline health, risk indicators, and timing gaps; take corrective action where needed. - Identify patterns and opportunities to improve retention, customer engagement, and lifecycle efficiency. - Ensure upsell and expansion opportunities identified during renewal motions are routed appropriately to field teams. 3. Cross-Functional Program & Process Management (15%) - Lead U.S. execution of lifecycle-related programs and initiatives tied to renewals, customer coverage, sales support and partner engagement. - Collaborate with Global Sales Operations (GSO) to align processes with global standards while addressing U.S. market needs. - Drive continuous improvement initiatives focused on scalability, accuracy, and execution speed. - Act as project owner for lifecycle-related process changes, tooling enhancements, or reporting improvements. 4. Partner & Field Collaboration (5%) - Partner with Sales Execution Specialists, ASMs, CBMs, and KAMs to ensure activity aligns with territory strategy. - Support field teams with lifecycle insights, renewal timing visibility, and customer risk indicators. - Reinforce a One Team execution model between Inside Sales, Field Sales, Channel, and Customer Success. 5. Salesforce Hygiene & Forecast Governance (10%) - Ensure accurate documentation of renewals, customer interactions, and lifecycle stages in Salesforce. - Maintain renewal forecast visibility and reporting discipline. - Build out and maintain playbooks and documentation for inside sales roles. - Provide reliable lifecycle data to the Head of U.S. Sales Execution, sales leadership, and GSO. - Enforce governance standards related to data accuracy, attribution, and timing. Key Responsibilities - Lead the U.S. Sales Support lifecycle function and manage the Sales Support Representative team. - Drive disciplined renewal execution and customer lifecycle continuity. - Ensure accurate lifecycle forecasting and Salesforce hygiene. - Partner cross-functionally with Customer Success, Sales Execution, and GSO. - Identify and implement process improvements that strengthen retention and execution efficiency. - Support leadership reporting, renewal readiness reviews, and lifecycle insights. - Serve as the escalation point for renewal execution challenges or lifecycle breakdowns. Qualifications - 6+ years of experience in sales support, renewals, inside sales, or customer lifecycle roles within a B2B or SaaS environment. - 2+ years of experience leading or mentoring teams preferred. - Strong understanding of renewal motions, customer lifecycle management, and sales execution. - Experience working cross-functionally with Sales, Customer Success, and Operations. - High attention to detail with strong process and execution discipline. - Proficiency in Salesforce CRM and reporting tools. - Ability to balance hands-on execution with leadership and process ownership. Preferred Experience - Background in SaaS, physical security, or enterprise technology environments. - Experience supporting channel-led or two-tier sales models. - Prior exposure to global sales operations or matrixed organizations. - Experience leading execution-focused process improvements or lifecycle initiatives. Performance Metrics - Renewal rate and on-time renewal execution. - Lifecycle forecast accuracy and visibility. - Customer and partner satisfaction related to renewal experience. - Salesforce data accuracy and governance compliance. - Team performance, engagement, and responsiveness. - Effectiveness of lifecycle programs and process improvements. Why Milestone? Milestone Systems is a global leader in open-platform video management software, built on trust, collaboration, and innovation. As the Sales Support & Execution Manager, you will lead one of the most critical execution engines in the U.S. sales organization-ensuring customers are retained, partners are supported, and lifecycle motions operate with clarity and confidence. This role is ideal for a leader who thrives at the intersection of execution, ownership, and impact-where strong process and great people deliver measurable results. The annual on-target earnings for this position range from $155,000 to $170,000. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone's total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy. All employees must complete a background check. Employees in fiscal roles are also required to undergo a credit check. All information obtained during these checks is handled confidentially and shared only with authorized personnel. Milestone is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. Contact and application Are you excited about this opportunity? We encourage you to apply as soon as possible. We will continuously take candidates into the recruitment process, and the position will remain open until a suitable candidate is found. Please apply on our website: www.milestonesys.com We look forward to receiving your application.

JOB DESCRIPTION Enterprise Channel Sales Manager - NE As the Enterprise Channel Sales Manager, you will oversee relationships and ongoing sales efforts with our National Systems Integrators by building the overall sales engagement strategy and developing Milestone's market share within the accounts. Be the key to unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems - join Milestone, a global market leader! Are you an experienced and successful channel sales professional? Do you enjoy maintaining and growing partner relationships? Then we offer an exciting role and challenging job at Milestone Systems. As the Enterprise Channel Sales Manager, you will oversee relationships and ongoing sales efforts with our National Systems Integrators by building the overall sales engagement strategy and developing Milestone's market share within the accounts. The preferred location for this candidate would be in either New York or New Jersey, but we are open to candidates in the northeast region of the United States. The Enterprise Channel Sales Manager will report to the Regional Channel Manager - East. As a Milestone employee, YOU are the key to our success. Come join our dynamic international team and be a part of our rapidly growing, successful business. Job Responsibilities - Work with specific named existing National Systems Integrators to grow Milestone sales within these companies - Establish business cases to win through top-down initiatives that scale with our larger sales team. - Align strategy with global accounts and marketing/sales enablement functions - Map out and establish relationships with key decision-makers of National Systems Integrators. - Work with the field sales team to ensure proper coverage of these accounts and alignment across teams - Ensure proper technical and sales support for these accounts - Engage the Milestone ecosystem and bring specific/strategic solutions into the named accounts - Have an additional focus on key vertical markets within these accounts such as Healthcare, City Surveillance, and Education - Assist as needed by offering support for marketing programs, sales campaigns, and PR Job Tasks - Travel as needed, approximately 50% of the time, and within the assigned budget - Meet quarterly with the leadership at these accounts with quarterly updates - Manage project funnel for these accounts and communicate internally on the health of the business - Visit key national and regional leaders within these accounts - Manage larger RFP/RFI projects in conjunction with the field sales team and the GBD - Attend industry events and specific events tied to named accounts - Forecast quarterly performance for each named account - Manage communication coming and going to/from each named account - Additional tasks as assigned Your Experience To be successful in this role, you will have extensive demonstrated experience selling commercial security products in the National Systems Integrator Community. You have a history of successfully supporting multiple accounts simultaneously and have met and exceeded your sales targets and year-over-year growth expectations. You will also utilize the following skills regularly: - Proven track record of creating and executing complex business cases - Complete knowledge of the commercial security industry - Excellent professional written and oral presentation skills - Proven history of supporting multiple large customers on a national scale - History of meeting and exceeding sales and YoY growth expectations - Comfortable with travel exceeding 50% - Knowledge of Salesforce - building reports, developing accounts, managing dashboards pulling supportive data - Ability to exercise discretion and independent judgment in important matters - Ability to represent Milestone to the highest levels of our customers in a professional manner - Experience with IT and the cloud is a huge plus Travel: This position requires up to 50% travel, which may include domestic and international air travel as needed to fulfill business objectives. Why Milestone? Ranked among the 100 Best Companies to Work for in Oregon, Milestone offers not only great benefits but also great culture. Employees here have flexible work environments, opportunities for further education, and the ability to directly affect change in our organization. The annual on-target earnings for this position range from $155K to $170K. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone's total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 10 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. All employees must complete a background check. Employees in fiscal roles are also required to undergo a credit check. All information obtained during these checks is handled confidentially and shared only with authorized personnel. Milestone is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer. Please apply on our website: www.milestonesys.com We are looking forward to receiving your application.

JOB DESCRIPTION Channel Business Manager - New Jersey/Delaware Milestone Systems is a well-established provider in Video Management Software (VMS) and we are searching for an experienced and highly connected Channel Business Manager to manage our channel sales strategy across New Jersey and Delaware. This is a mature and competitive VMS market with solid existing relationships and significant growth potential. We are looking for an experienced sales leader with deep roots in the physical security and video surveillance industry. As Channel Business Manager, you will represent Milestone in NJ and DE, acting as both a brand ambassador and business strategist. You will increase revenue by growing Milestone's reach through ecosystem partnerships, strategic integrator collaboration, and end-user engagement. This role reports to the Regional Channel Manager - East. When you become part of Milestone, you join a company with a history of significant growth and a respected People-First Culture. What You'll Do - Manage and grow Milestone's two-tier distribution channel and top-tier integration partners across the NJ/DE territory. - Expand the reseller base by building relationships with established regional integrators. - Cultivate eco-partner and A&E community relationships to shape complex project opportunities. - Deliver field sales presentations and strategic engagements demonstrating Milestone's value proposition. - Forecast pipeline and territory growth in line with annual goals and company strategy. What You Have - Established professional relationships with integrators, consultants, A&Es, and manufacturer reps. - Deep knowledge of video surveillance trends, Milestone's platform, and our ecosystem of integration partners. - Ability to align and coordinate channel partner growth with direct end-user initiatives. - Documented performance history in NJ and/or DE's physical security market. - Proficiency in Salesforce and disciplined approach to activity tracking, opportunity management, and forecasting. TRAVEL: This position requires up to 50% travel, which may include domestic and international air travel as needed to fulfill business objectives. Why Milestone? Ranked among the 100 Best Companies to Work for in Oregon, Milestone offers competitive benefits and a great culture. Employees here have flexible work environments, opportunities for further education, and the ability to directly affect change in our organization. The annual on-target earnings for this position range from $130,000 to $170,000. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone's total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, you are welcome to speak to our Talent Partner about our compensation philosophy. All employees must complete a background check. Employees in fiscal roles are also required to undergo a credit check. All information obtained during these checks is handled confidentially and shared only with authorized personnel. Milestone is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. Apply Today Are you interested in this opportunity? We encourage you to apply as soon as possible. We will continuously take candidates into the recruitment process, and the position will remain open until a suitable candidate is found. Please apply on our website: www.milestonesys.com We look forward to receiving your application.

JOB DESCRIPTION Contracts Manager Job Summary Milestone Systems, Inc. is a leading global software company specializing in video surveillance management software and video analytics. The company is seeking a detail-oriented and motivated Contracts Manager for its U.S. Headquarters in Lake Oswego, Oregon. The successful candidate should be passionate about technology and thrive in a collaborative environment, working closely with sales, legal, finance, and risk departments to negotiate and finalize complex deals efficiently while ensuring compliance. The Contracts Manager will act as the primary support for contract management in sales and marketing, as well as for vendor contracts. This role serves as the first point of contact for reviewing inbound and outbound contracts and is responsible for developing and maintaining contract management procedures, policies, and internal controls. The Contracts Manager will partner with the Senior Legal Counsel to support Milestone's business units throughout the Americas. We are seeking an individual who is creative, collaborative, and adaptable, capable of growing within the position and providing contracting support across Milestone's North American business units. The Contracts Manager will work out of our US office in beautiful Lake Oswego, OR. Relocation assistance is not offered at this time. This is a hybrid role with 3 days in the office. The position will report to our Director, Regional Business and People Support. Key Responsibilities - Assist in the preparation and review of commercial agreements, including software licenses, Software as a Service (SaaS) agreements, non-disclosure agreements, professional services agreements, marketing agreements, sponsorship agreements, and vendor contracts. - Support the negotiation process by gathering necessary internal information, and lead contract negotiations with customers, resellers, distributors, and vendors. - Maintain, manage, and update contract databases, ensuring all contracts are accurately recorded and filed in the systems. - Assist in reviewing and preparing responses for Requests for Proposals (RFPs), and project manage complex sales opportunities. - Work closely with legal counsel to analyze risk and draft provisions to mitigate risk. - Demonstrate flexibility by participating in meetings during early morning hours to facilitate collaboration with global colleagues. Key Competencies - Clear verbal and written communication skills for a cross-functional audience. - Strong organizational and planning skills, with exacting standards and attention to detail. - Adept at multi-tasking in a dynamic environment. - Excellent communication, negotiation, and project management skills. - Attention to detail and strong analytical skills, with the ability to identify potential risks and problem solve. - Highly organized, able to manage time, prioritize multiple tasks, and meet deadlines. Capable of interacting with both internal and external stakeholders and accomplishing tasks as part of a team. - Proficient in the use of contract/legal management tools such as CLMs, Docusign, Salesforce, and MS Office Suite. Professional Qualifications & Experience - Bachelor's degree in business administration or a related field, plus at least 3 years of experience in contract management, paralegal, business operations, or a related area. - Experience directly negotiating commercial agreements, software terms and conditions, non-disclosure agreements, and vendor agreements. - Strong understanding of contracting law, with the ability to draft, interpret, and negotiate contract documents. - Government contracting and compliance experience, a plus. Why Milestone? Ranked among the 100 Best Companies to Work for in Oregon, Milestone offers excellent benefits and a great culture. Employees here have flexible work environments, opportunities for further education, and the ability to directly affect change in our organization. The annual on-target earnings for this position range from $95,000 to $120,000. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone's total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy. All employees must complete a background check. Employees in fiscal roles are also required to undergo a credit check. All information obtained during these checks is handled confidentially and shared only with authorized personnel. Milestone is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. Contact and application Are you excited about this opportunity? We encourage you to apply as soon as possible. We will continuously take candidates into the recruitment process, and the position will remain open until a suitable candidate is found. Please apply on our website: www.milestonesys.com We look forward to receiving your application.