Milestone Systems A/S

AI Solution Engineer – AI Acceleration At Milestone Systems, your work goes beyond what the human eye can see. We're looking for an AI Solution Engineer to join our Solution Architecture & AI Acceleration team in the Global IT Function with a focus on AI in a business context. We have a people-first approach to everything we do. Joining Milestone means becoming part of a collaborative, flexible, and international culture where innovation, curiosity, and continuous learning are encouraged every day. The Opportunity We're looking for an AI Solution Engineer to join our Solution Architecture & AI Acceleration team. In this hands-on role, you'll accelerate AI adoption across the enterprise by rapidly transforming ideas into validated Proofs of Concept (PoCs) and working prototypes. Working at the intersection of business and technology, you'll identify opportunities where AI can create measurable value and help shape scalable, secure, and practical solutions. You'll collaborate closely with Solution Architects, business stakeholders, engineering, data, and security teams to validate AI initiatives and ensure successful handover into production. What You'll Do As our AI Solution Engineer, you will: - Design, develop, and validate AI Proofs of Concept and working prototypes. - Translate business challenges into practical AI solutions with measurable outcomes. - Define success criteria covering business value, technical feasibility, scalability, and user adoption. - Partner with business stakeholders to demonstrate value early and iterate rapidly. - Work hands-on with Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and agent-based AI solutions. - Design scalable solution architectures and reusable AI patterns for enterprise adoption. - Integrate AI capabilities into enterprise systems and business workflows. - Collaborate with Solution Architects to ensure alignment with enterprise architecture principles. - Apply security, privacy, governance, and Responsible AI principles throughout experimentation. - Identify technical and business risks early and recommend practical mitigation strategies. - Ensure structured handover of validated solutions to delivery teams for production implementation. - Stay current with emerging AI technologies and evaluate their applicability across the business. What We're Looking For We're looking for someone who is passionate about AI and enjoys turning innovative ideas into practical business solutions. You thrive in collaborative environments where experimentation, continuous learning, and delivering measurable value are part of everyday work. We're excited to meet candidates who have: - Hands-on experience with Large Language Models such as GPT, Claude, or Gemini. - Experience building solutions using Retrieval-Augmented Generation (RAG) and/or agent-based systems. - Experience developing AI prototypes or production-ready AI solutions. - Strong understanding of solution architecture, APIs, integrations, and enterprise systems. - Experience working within enterprise environments with security, governance, and compliance requirements. - Strong collaboration and communication skills, with the ability to engage both technical and business stakeholders. - A curious mindset and passion for exploring emerging AI technologies. - A pragmatic, hands-on approach focused on delivering measurable business value. - The ability to thrive in fast-moving environments while maintaining structure and accountability. About the Team The Solution Architecture & AI Acceleration team helps drive AI adoption across the enterprise by bridging business opportunities with emerging technologies. Working closely with architects, engineers, data specialists, and business leaders, the team rapidly validates ideas, develops scalable AI patterns, and enables successful transition from experimentation to production. What We Offer - A welcoming, international workplace with an informal and collaborative culture. - The opportunity to shape enterprise AI adoption and work with cutting-edge technologies. - Professional development and continuous learning opportunities. - Cross-functional collaboration with experienced architects, engineers, and business leaders. - A flexible work environment that supports innovation and work-life balance. Application At Milestone Systems, we're committed to building an inclusive workplace where employment decisions are based solely on qualifications, regardless of race, color, ethnicity, gender identity, age, sexual orientation, religion, or other protected characteristics. Please submit your CV in English. We review applications and conduct interviews on an ongoing basis, and the start date is flexible for the right candidate. We kindly ask that you do not attach a cover letter. Instead, please include a brief motivation for applying in your CV. We also recommend that you do not include a photo.To learn more about Milestone Systems and our culture, visit www.milestonesys.com/career. About Us Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset—freedom, inclusion, and togetherness—we always consider our employees, partners, and communities in everything we do.

Data Partnerships Manager A new role, yours to shape The role is about creating entirely new data-sharing partnerships with organizations that have never considered making their video data available for AI Models. This is about building trust, navigation of legal and contract processes, and the ability to structure novel License to Data agreements. It’s not about buying data. It’s about building a fair exchange in value for that data. This is a newly created position, you won't be stepping into an existing playbook, you'll be writing it.. You'll have real influence over how Hafnia builds data partnerships from the ground up, and the chance to define what this role becomes as the team and library scale. What you bring Must-have: - Strong track record in business development, strategic partnerships, or data/commercial sourcing, ideally including complex licensing or data-sharing agreements - Strong commercial negotiation skills and experience engaging executive and legal stakeholders - Experience working in the public sector and/ or big private organisations - Comfort creating deals where there's no existing budget or buying process. You build the case and the relationship from scratch - Working understanding of AI/ML training data, especially computer vision or multimodal data - Familiarity with GDPR and data governance frameworks like the EU AI Act - Excellent stakeholder management, from technical teams to senior leadership - Knowledge of Data transfer processes and Data Security - Nice-to-have: - Experience with video data, camera infrastructure, or VMS ecosystems - Background in AI, Computer Vision, or data platform companies - Knowledge of emerging AI compliance frameworks (EU AI Act, ISO standards) - Experience sourcing data or partnerships across multiple regions (EMEA, North America, APAC) - The role You'll lead the strategy and execution behind Hafnia's global data partnership efforts: identifying, negotiating, and closing Data partnerships with organizations (public and private sector) that hold camera, sensor, or video infrastructure but have never considered making that data available for AI Model training. In practice, that means: - Owning the global data acquisition strategy and pipeline, from prospecting through close - Building relationships with municipalities, enterprises, and infrastructure owners across sectors (smart cities, transportation, retail, logistics, and more) - Structuring novel commercial and licensing agreements alongside legal and compliance - Ensuring every partnership meets the highest bar for privacy, consent, and ethical sourcing - Representing Hafnia in strategic conversations with senior external stakeholders - Managing secure Data transfer from the Client to Milestone infrastructure - Travel to visit data providers for both closing contracts and ensuring end-to-end management of the data transfer We're less focused on hitting a specific number of deals and more on the quality and trust behind each partnership. This role is measured by the strength of what you build, not just volume. About Milestone Hafnia Project Hafnia is Milestone Systems' initiative to build the world's largest compliant, ethically sourced data library for AI model training and vision-language model fine-tuning. Earlier this year, Milestone brought Berlin-based brighter AI - a leading name in AI-powered video anonymization and a two-time "hottest AI startup" recognition from Nvidia - into the Milestone family. Their anonymization technology is now a core pillar of Hafnia, letting us turn sensitive video data into safe, usable training data without compromising anyone's privacy. Together, Hafnia and brighter AI are building the infrastructure for responsible, privacy-first AI. This role is central to how we source the data that makes it possible. Application Process Please note that applying for this position requires a valid Danish work visa. We encourage you to submit your CV in English as soon as possible. Applications will be reviewed on an ongoing basis, and the position will remain open until the right candidate has been identified. At Milestone Systems, we are committed to providing an inclusive and unbiased recruitment process where all employment decisions are based on qualifications, experience, and potential. About Us Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset—freedom, inclusion, and togetherness—we always consider our employees, partners, and communities in everything we do.

At Milestone Systems, we grow together - and your ideas will help shape our shared future. Impact & Purpose Ready to make an impact? In this role, you’ll take what's working and turn it into something the whole engineering organization can use. You help set the standard for how the whole engineering org uses AI, not how one team does New team with a new mandate, you're defining the playbook rather than inheriting one Real constraints that most AI roles don't have: on-prem, air-gapped, EU AI Act, GDPR. Harder problems than the SaaS default Location We are looking for an AI Harness Engineer - Help build agents for the future, based in Sofia, Bulgaria (hybrid mode of working). Role Summary As an AI Harness Engineer, you’ll be responsible for everything around the AI models: the tooling, context setup, evaluations, guardrails, and cost controls that make AI dependable for actual engineering. The first focus is our internal development environment. After that, we want your help bringing the same rigor to the AI features and agents going into our products. Part of the job is being straight with us about where AI doesn't help, not only where it does. What You Will Do: - Help build and maintain our AI coding setup: the agent loops, context handling, tool integrations, caching, and guardrails that keep these tools reliable in a large codebase. - Take the experiments already working somewhere in the company and turn them into something other teams can pick up and run with. - Stand up the evaluations and cost tracking, we need to tell whether a given tool is pulling its weight. - Help recommend the build-versus-buy calls. We should buy most infrastructure; the parts tied to our products or our on-prem and compliance requirements are where building may make sense. - Work with product teams to bring the same approach to customer-facing AI features, inside EU AI Act and GDPR. - Get engineers on board the right way, by showing them, pairing with them, and writing things down, so the change sticks. What You Bring to the Team: - 5+ years of professional experience as a staff or senior engineer, you know the ins-and-outs of software engineering (.NET, C++, JS/TS, Java or similar) - Real, hands-on familiarity with today's AI coding tools (Claude Code, Cursor, Copilot, Codex and the like) and the craft around them: context engineering, prompting, caching, tool, memory, and all the other jazz - Strong fundamentals. When an agent fails, you can work out why and fix it rather than just file a ticket. - A habit of treating tokens and computing spend as a real budget, and a sense of how-to bring cost-per-task down. - The presence to stand in front of experienced, skeptical engineers, have hard conversations, and still bring them with you. - A view that AI is a powerful tool, but that engineering judgment is what makes the difference, plus enough curiosity to keep up as the field shifts. How You Will Make a Difference: - You've shipped agentic features in product customers actually use. - You have experience under EU AI Act or GDPR, or with on-prem and air-gapped deployments. - You've set up an internal model gateway, LLM monitoring, or evaluation tooling. About the Team You’ll join a new team in the Experience Development Organization, a central new international team whose mission is to be our organization to get us on the edge of AI development. You’ll be in a highly collaborate space, paired with AI Harness Engineers, and collaborating across the organization with AI Acceleration, Developer Experience, Arcules and Responsible AI stakeholders. How We Support You: - Individual development plans aligned with your career goals - Access to training, learning resources, and professional development opportunities - Flexible hybrid working arrangements - Supportive leadership and regular feedback - Opportunities for cross-functional and international collaboration - A People First culture built on trust, inclusion, and empowerment - Social activities and opportunities to connect with colleagues across the organization What We Offer: - Hybrid-friendly / flexible way of working - 25 days’ vacation - Employer covered luxury health and dental packages - Best Doctors Insurance - Transportation benefits - Compliments gift card - Food vouchers - Multisport card covered by employer If you’re ready to make a significant impact and take your career to the next level, we’d love to hear from you! About Us Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset—freedom, inclusion, and togetherness—we always consider our employees, partners, and communities in everything we do.

At Milestone Systems, people come first - and together we create solutions that make a real-world impact. Impact & Purpose Ready to make an impact? In this role, you’ll focus on developing and scaling critical supporting web products and applications that power our global business ecosystem. Location We are looking for an AI-Augmented Web Developer (Agentic AI, React, .NET), based in Sofia, Bulgaria (hybrid mode of working). Role Summary As an AI-Augmented Web Developer (Agentic AI, React, .NET), you'll act as a true "builder" who combines independent React expertise with a passion for AI-assisted engineering, plus a solid understanding of backend environments and cloud ecosystems to deliver seamless full-stack capabilities at speed. What You Will Do: - Web Product Development: Independently build, test, and scale responsive web applications and portals supporting Milestone's ecosystem. - AI-Driven Engineering: Leverage AI tools (e.g., Claude, GitHub Copilot, LLMs) to design, code, test, and deploy features rapidly. - End-to-End Ownership: Act as a builder, taking full technical ownership of components from initial frontend layout to API and cloud integration. - Full-Stack Collaboration: Bridge the gap between user interfaces and cloud-backed services, utilizing your backend and AWS knowledge to collaborate efficiently. - Workflow Innovation: Experiment with new AI workflows to improve code quality, reduce boilerplate, and increase development speed. What You Bring to the Team: - The Web Stack: Mid-level proficiency in modern React, JavaScript/TypeScript, and standard front-end web technologies. - Backend & Cloud Knowledge: Practical understanding of backend development, with experience or familiarity in .NET / C# and AWS being highly beneficial. - The Builder Mindset: A strong bias for action, capable of taking a task and executing it independently with minimal supervision. - AI Tooling Fluency: Active use of AI models like Claude and other coding assistants in your daily workflow to accelerate productivity and boost learning. - Code Quality Focus: The engineering discipline to critically audit, test, and refine AI-generated code for security, clean architecture, and performance. - Fluent written and spoken English. About the Team You will join a collaborative team of supportive, open-minded professionals dedicated to building high-quality solutions. In this role, you will work closely with your peers, as well as product management and design teams, to foster a culture of mutual support and shared success. How We Support You: - Individual development plan - Trainings and certifications - Flexibility - Management support and regular pulse check survey - Opportunities for cross- functional and cross- regional collaboration - Social events and space to connect What We Offer: - Hybrid-friendly / flexible way of working - 25 days’ vacation - Employer covered luxury health and dental packages - Best Doctors Insurance - Transportation benefits - Compliments gift card - Food vouchers - Multisport card covered by employer Excited to join a team that values people and innovation? Hit the Apply button and submit your CV in English today. About Us Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset - freedom, inclusion, and togetherness - we always consider our employees, partners, and communities in everything we do.

Join Milestone and help us shape the future of video technology. Impact & Purpose Ready to make an impact? In this role, you’ll contribute to the development of core platform capabilities while learning how large-scale commercial software is designed, maintained, and evolved. Location We are looking for a Junior .NET Engineer, based in Sofia, Bulgaria (hybrid mode of working). Role Summary As a Junior .NET Engineer you'll design, develop, and maintain software components using C# and .NET, delivering new features and enhancements for existing products. We are looking for someone who enjoys understanding how systems work, investigating complex problems, and developing sustainable solutions through analytical thinking, curiosity, and engineering discipline. This role is designed primarily for students in their final years of study, recent graduates, and early-career software engineers who are looking to build a strong foundation in software development while working on real products used by customers worldwide. We also welcome applications from more experienced candidates who are excited by the opportunity to contribute and grow within the team. What You Will Do: - Develop and maintain software solutions using C# and .NET. - Build new features and enhance existing products. - Design, develop, and support RESTful and WCF services. - Troubleshoot and resolve issues across multiple applications and services. - Work with Microsoft SQL Server to manage and optimize data solutions. - Participate in code reviews and help improve software quality and best practices. - Collaborate with developers, testers, product managers, and other stakeholders. - Contribute to architecture discussions and support modern CI/CD and software delivery practices. What You Bring To The Team: - Pursuing or recently completed a degree in Computer Science, Software Engineering, IT, or a related field. - Hands-on experience with C# and .NET through studies, internships, personal projects, or work experience. - Familiarity with REST APIs, service-oriented architectures, and WCF. - Understanding of SQL Server, CRUD operations, and core networking concepts. - Experience with Git-based source control and project management tools such as Jira. - Strong analytical and troubleshooting skills, with an eagerness to learn CI/CD practices and modern software development approaches. - Fluent written and spoken English. How You Will Make a Difference: - You enjoy understanding root causes and solving problems systematically. - You are curious, proactive, and motivated to continuously learn and improve. - You thrive in a collaborative environment where knowledge sharing and ownership are encouraged. About the Team The Foundation Team develops and maintains core platform capabilities that power Milestone products used by the vast majority of our customers worldwide. Our solutions form a critical part of the platform, enabling communication and integration between multiple services and system components. The team values curiosity, ownership, and continuous improvement. We enjoy tackling complex technical challenges, sharing knowledge with one another, and building solutions that have a direct impact on both our products and our customers. How We Support You: - Individual development plan - Trainings and certifications - Flexibility - Management support and regular pulse check survey - Opportunities for cross- functional and cross- regional collaboration - Social events and space to connect What We Offer: - Hybrid-friendly / flexible way of working - 25 days’ vacation - Employer covered luxury health and dental packages - Best Doctors Insurance - Transportation benefits - Compliments gift card - Food vouchers - Multisport card covered by employer Excited to join a team that values people and innovation? Hit the Apply button and submit your CV in English today. About Us Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset - freedom, inclusion, and togetherness - we always consider our employees, partners, and communities in everything we do.

AI Harness Engineer (Senior/Principal) About the role We've had real wins with AI at Milestone, but they've mostly stayed inside the teams that found them. We're looking for someone to take what's working and build it into a platform the whole engineering organization can rely on. The work sits in the layer around the models: the gateway, agent tooling, context handling, evaluations, guardrails, observability, and cost controls that make AI dependable for real engineering work. You'll own that layer, not just run it, but set the technical standards and reference architectures other teams build against. The first phase is our internal development environment. From there, you'll bring the same rigor to the AI features going into our products, working alongside the teams that own them. Part of the job is being straight with us about where AI doesn't help, not only where it does. On level: we're open at both senior and principal. At senior, we expect you to build and operate this platform. At principal, we additionally expect you to set the technical direction for AI-assisted engineering across the organization — the person other staff and principal engineers argue with and come away convinced by. What you'll do - Own the AI engineering platform: the model gateway, agent loops, context handling, tool integrations, caching and guardrails, along with the identity, secrets handling, and audit trails around them. This is production infrastructure serving the whole engineering organization, with the availability and security expectations that implies. - Define the technical standards and reference architectures for AI-assisted development: how teams integrate agents into their workflows, what good looks like for context and evaluation, which patterns we support and which we don't. - Build the observability layer. Trace an agent run end to end, so that when something fails we can say whether it was the model, the context, the tool call, or the code — and act on the answer. - Take the experiments already working somewhere in the company and turn them into something other teams can pick up and run with. - Stand up the evaluations and cost tracking we need to tell whether a given tool is pulling its weight. - Own the build-versus-buy recommendations. We should buy most infrastructure; the parts tied to our products, or to our on-prem and compliance requirements, are where building may make sense. - Make it run where we run. On-prem and air-gapped deployment is a first-class design constraint here, not an edge case. - In the second phase, work with product teams to bring the same approach to customer-facing AI features, inside EU AI Act and GDPR. - Get engineers on board the right way — by showing them, pairing with them, and writing things down — so the change outlasts you. What you'll bring - Time spent as a staff engineer or senior IC building and operating distributed production systems: API and service boundaries, failure modes under load, observability, and the security work that comes with handling credentials and sensitive source code. - Real, hands-on familiarity with today's AI coding tools (Claude Code, Cursor, Copilot, Codex and the like) and the craft around them: context engineering, prompting, caching, tool use, memory, and the rest of it. - Experience putting an LLM-based system into production and keeping it there: evaluation, failure modes, latency, cost, and what breaks once real traffic arrives. Internal platforms count as production. - Strong fundamentals. When an agent fails, you can work out why and fix it rather than just file a ticket. - A habit of treating token and compute spend as a real budget, and a sense of how to bring cost-per-task down. - Some history measuring this kind of work — adoption, quality, productivity, or ROI — using frameworks like DX Core 4 or DORA. - The presence to stand in front of experienced, skeptical engineers, have the hard conversation, and still bring them with you. - A view that AI is a powerful tool but that engineering judgment is what makes the difference, plus enough curiosity to keep up as the field shifts. Nice to have - You've shipped agentic features in a product customers actually use. - Experience building or operating under EU AI Act or GDPR requirements. - You've run an internal model gateway, LLM monitoring, or evaluation tooling at organizational scale. - Experience with on-prem or air-gapped deployments. About the team You'll join a new team in the Experience Development Organization, set up to put Milestone on the front edge of AI-assisted development. The team is being built now: you'll work alongside other AI Harness Engineers as it grows, and closely with engineering teams across the organization. [Add current and planned team size, and who the role reports to.] What we offer - Individual development plans aligned with your career goals - Access to training, learning resources, certifications, and professional development - Flexible hybrid working arrangements - Supportive leadership and regular feedback - Opportunities for cross-functional and international collaboration - A People First culture built on trust, inclusion, and empowerment - Social activities and spaces to connect with colleagues across the organization Practical details Please note that applying for this position requires a valid Danish work visa. We encourage you to submit your CV in English as soon as possible. Applications will be reviewed on an ongoing basis, and the position will remain open until the right candidate has been identified. At Milestone Systems, we are committed to providing an inclusive and unbiased recruitment process where all employment decisions are based on qualifications, experience, and potential. Application Process Please note that applying for this position requires a valid Danish work visa. We encourage you to submit your CV in English as soon as possible. Applications will be reviewed on an ongoing basis, and the position will remain open until the right candidate has been identified. At Milestone Systems, we are committed to providing an inclusive and unbiased recruitment process where all employment decisions are based on qualifications, experience, and potential About us Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset — freedom, inclusion, and togetherness — we always consider our employees, partners, and communities in everything we do.

English speaking Student Worker – Care team EMEA Are you eager to join the global industry leader in video management software? Are you a service minded, results-oriented student wishing to acquire experience in a rapidly growing sector? Have you been one of the best performing people in your previous team? Then we have the ideal job for you! The work schedule will be flexible according to your studies, but we expect you to work approximately 15-20 hours a week. When joining Milestone, you can look forward to being part of a company with an impressive growth history and an embracing and people-first culture. Join a new team with high aspirations We are looking for 1 student worker to be part of our CARE team. The Milestone CARE is a complete suite of operational maintenance and support services for organizations using the Milestone surveillance products. Your primary responsibility will be to support our team by preparing quotes and engaging with our resellers across the EMEA region for Care renewals and reactivations. You will play a key role within an established and collaborative team, where we are committed to providing you with the support, tools, and working environment you need to succeed. At the same time, you'll have the opportunity to develop professionally, expand your expertise, and grow your skills. Key responsibilities: You will be responsible for supporting our EMEA team by managing Care renewal and reactivation activities, with a strong focus on quote preparation, opportunity management, and partner engagement. Your main responsibility will be to support resellers and distributors by creating accurate and timely Care renewal and reactivation quotes, guiding them through available options, and ensuring a smooth process from request to completion. You will play an important role in our established team by building strong relationships with partners through phone and email communication, while collaborating with internal stakeholders to deliver the best possible support. You will not sell directly to end customers; instead, you will enable and influence our partners to successfully position and sell our Care offerings. Tasks: - Prepare and manage Care renewal and reactivation quotes for EMEA resellers and distributors, ensuring accurate, timely, and customer-focused solutions. - Support partners throughout the Care renewal and reactivation process, providing guidance on options, contract terms, pricing, and the best solutions for their customers. - Follow up on quote requests and reactivation opportunities to drive progress and successful outcomes. - Build and maintain strong relationships with resellers and distributors through proactive communication via phone and email. - Provide sales support on licensing, pricing, product information, and customer requirements. - Maintain accurate records and track quoting activities, renewals, reactivations, and results in Salesforce. Preferred skills and competencies: You are an easy-going, well-spoken, and ambitious individual with strong communication skills and a genuine interest in building relationships. You are fluent in English, and additional language skills in Italian, French, German, Spanish, or other languages are considered a strong advantage. You are curious about solution-based selling and understand that successful sales go beyond simple transactions. You are interested in learning how to create value through strong stakeholder management, accurate data handling, and effective collaboration. We will provide the training and support you need to develop these skills. In this role, you will become an important part of our highly skilled and diverse EMEA team, working closely with resellers, distributors, and internal stakeholders to support successful Care renewal and reactivation processes. You will help partners find the right solutions for their customers by preparing accurate quotes, managing opportunities, and ensuring a smooth experience from initial request to completion. You will join a truly unique growth company where you will work with talented people from different nationalities and gain valuable experience in an international, collaborative environment. About Milestone: When joining Milestone, you will be part of the world’s leading provider of IP Video Management Systems. Since our start in Denmark in 1998 we have grown to be over 1.200 employees across development centers and regional offices in more than 25 countries. Today, our solutions are used in 500,000+ installations worldwide – with many more to come. We believe that our success first and foremost is based on our sworn dedication to put people first – the people we work with and the people around us. It's how we grow our culture, our business, and our community. We want to blaze new trails, stay curious and push the industry standard. Investing in people is how we do it. Because at Milestone, we grow together. Are you ready to grow your career, then visit milestone.com/careers or check out and follow us on Instagram or Facebook. Contact and application Excited to join a team that values people and innovation? Hit the Apply button and submit your CV in English today. You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your CV. Please note that the position is on-site at our headquarters in Brøndby, Denmark, and requires that you hold a valid Danish work visa.

At Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products. Impact & Purpose Ready to make an impact? In this role, you’ll manage relationships and sales projects with Key End User accounts and consultants. Location: We are looking for a Romanian-speaking Key Account Manager (focus on Business Development), based in Sofia, Bulgaria (hybrid mode of working). Role Summary As a Romanian-speaking Key Account Manager with focus on Business Development you'll be able to take part in growing total sales, increasing share of wallet within named accounts, and driving new direct end-user sales. What You Will Do: - Meet quarterly with account leadership to provide updates and review progress. - Support security specifiers by traveling to job sites, offices, association meetings, security conferences, and local/national trade shows to strengthen relationships with security consultants. - Manage and monitor the project pipeline for assigned accounts. - Hold monthly alignment meetings with the local sales team to ensure smooth operations. - Engage with national and regional leaders within key accounts to maintain strong relationships. - Identify, engage, and develop new business opportunities through direct end-user and A&E contact. - Build relationships with new A&E firms. - Leverage the CRM to grow, maintain, and develop all aspects of end users, the A&E community, and project development. What You Bring to The Team: - Minimum of 10 years of experience selling into Large Public and Commercial Accounts. - Fluent verbal and written Romanian, Russian is an advantage. - Extensive network within the A&E community. - Comprehensive knowledge of the commercial security industry. - Proven track record of supporting multiple large national customers. - Experience exceeding sales targets and managing large accounts. - Willingness to travel 50%. - Experience with Salesforce (or other CRM platforms). How You Will Make a Difference: - Proactive mindset - A solid grasp of sales metrics, KPIs, and technical indicators. - Stakeholder management in complex projects environment - Exceptional presentation skills. - Ability to exercise discretion and independent judgement with important matters. About the Team You will be part of the CEE Sales team, working in a fast-paced, dynamic environment across the region. You’ll collaborate closely with sales representatives, engineers, community managers, and channel managers, and report directly to the Regional Director. Together, you’ll work towards achieving the objectives of the CEE region, ensuring sales growth and customer satisfaction. How We Support You: - Individual development plan - Trainings and certifications - Flexibility - Management support and regular pulse check survey - Opportunities for cross- functional and cross- regional collaboration - Social events and space to connect What We Offer: - Hybrid-friendly / flexible way of working - 25 days’ vacation - Employer covered luxury health and dental packages - Best Doctors Insurance - Transportation benefits - Compliments gift card - Food vouchers - Multisport card covered by employer If you’re ready to make a significant impact and take your career to the next level, we’d love to hear from you! About Us Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset—freedom, inclusion, and togetherness—we always consider our employees, partners, and communities in everything we do.

At Milestone Systems, we believe in empowering people, businesses, and societies through intelligent video technology. We're looking for a commercially minded and hands-on Marketing Manager, South Pacific to drive demand generation, partner engagement, brand awareness, and market growth across Australia and New Zealand. In this highly collaborative role, you'll work closely with regional sales leaders, channel partners, technology partners, and global marketing teams to create and execute impactful marketing programs that generate pipeline, strengthen relationships, and elevate the Milestone brand across the region. What you will be doing Planning and targets: - Translates market specific sales strategies, plans and targets into effectful marketing plans and initiatives for South Pacific - Proactively and timely communicates and documents the market(s) marketing plan and activities as part of the Milestone Marketing planning and communication regime. - Sets the market specific marketing targets for globally agreed KPIs. Marketing activation: - Delivers effective channel marketing initiatives within South Pacific as per agreed business objectives. Collaborate with the Channel Marketing team and Partner Marketing team and supports execution where possible. This includes but is not limited to co-marketing campaigns, sales training programs, content on the partner portal and sales promotions. - Anchors, delivers and follows through on internal sales enablement initiatives within South Pacific. - Leads the roll-out of global campaigns timely and efficiently as per agreed objectives in South Pacific. Monitors, evaluates, and provides feedback on performance and opportunities for continued optimization in South Pacific. - Supports development and oversees execution of localized digital demand generation initiatives, working with Global Demand Generation team to run and optimize performance in APAC. - Plans and oversees execution of events and tradeshows (online and offline) in coordination with regional event execution team members in APAC. Defines targets of events and drives continuous follow up on leads generated from event. - Identifies and oversees development of relevant local references and case studies across APAC – from identifying desirable stories to collaborating with partners to securing sign-off from relevant parties and effective publication. - Plans and executions co-marketing with selected technology partners, as per the global Technology Partner Strategy. - Develops and guides the earned and own media coverage in South Pacific in collaboration with global marketing. Defines, develops, and projects manages posts for Social Media channels and works closely with Global Communications Partners and PR agencies to drive tier 3 media coverage in relevant publications and industry media. Brand awareness and compliance: - Understands the perception and level of brand awareness in South Pacific and is committed to strengthening the position through all marketing efforts. - Is a brand ambassador, ensuring consistency and adherence to brand standards across market specific marketing activities, including messaging, visuals, and partner and end-customer experience. Collaboration and stakeholder engagement: - Works intimately with the regional sales managers and other key stakeholders to set plans, define must win battles, evaluates performance and business requirements. - Works closely with Global Marketing to ensure alignment of regional marketing initiatives with overall business goals and objectives. - Proactively shares and leverages best practices across the regional marketing group. - Establishes and nurtures trusted relationships with channel partners to continuously drive growth and sales in South Pacific. Coordinates and aligns with the Channel Marketing team. - Work closely with Milestone’s community partners on joint marketing activities throughout the region. - Source and engage external vendors in South Pacific if/when required to support marketing efforts and drive business growth. Budget management: - Develop, manage, and optimize their sub -regions marketing budget, ensuring optimal allocation of resources, cost-effective execution of initiatives, as well as accurate and timely forecasts and reporting. Performance tracking: - In line with global standards, monitors and analyzes key performance metrics for South Pacific to measure the effectiveness of marketing campaigns and initiatives, providing insights and recommendations for continuous improvement. - Ensure adherence to performance tracking and reporting requirements. Market analysis and insights: - Support market research and analysis initiatives at market level to identify market trends, end-customer preferences, and competitive landscape, providing insights to inform marketing strategies and tactics – this extends to supporting brand surveys and NPS initiatives. What you’ll bring to the team - Bachelor’s degree in Marketing, Business, Communications, or a related discipline. - 10+ years of B2B marketing experience, ideally within technology, software, IT, cybersecurity, SaaS, or channel-driven industries. - Proven experience developing and executing integrated marketing campaigns that drive measurable business outcomes. - Strong event management, partner marketing, and demand generation experience. - Experience working with channel ecosystems, distributors, resellers, and strategic partners. - Strong project management and stakeholder management skills. - Commercial mindset with the ability to translate data and insights into action. - Excellent communication and relationship-building skills. - Self-motivated, proactive, and comfortable working in a fast-paced, international environment. - Proven experience collaborating effectively with remote teams across regional and global locations. How we support you - Individual development plans aligned with your career goals - Join a global leader in video technology and open platform innovation. - Be part of a collaborative and inclusive culture where your ideas matter. - Work closely with regional and global teams across APAC, EMEA, and the Americas. - Contribute directly to business growth and market expansion in Australia and New Zealand. - Enjoy opportunities for professional development, learning, and career growth. Call to Action Ready to join a company that values people and innovation? Click '' Apply '' and submit your CV in English today. About UsMilestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset - freedom, inclusion, and togetherness - we always consider our employees, partners, and communities in everything we do. About the TeamYou will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your resume/CV. Additionally we recommend you not to add a photo in your resume/CV.

Regional Escalation ManagerAt Milestone Systems, what you do matters—because our work helps humans, societies, and organizations feel safer.Ready to become the trusted leader behind our most critical customer situations?As Regional Escalation Manager, you will play a key role in protecting customer trust, strengthening partner relationships, and ensuring successful outcomes during high-impact technical and operational challenges. Your leadership will help customers navigate complex situations while driving continuous improvements across our products, services, and support organization. LocationWe are looking for a Regional Escalation Manager based in Brøndby, Denmark (hybrid). This role is part of our Global Technical Support organization and reports to the Global Escalation Manager. Role SummaryAs Regional Escalation Manager, you will own and lead business-critical customer and partner escalations across the EMEA region. Acting as the central point of coordination, you will bring together technical experts, engineers, customer-facing teams, and business leaders to drive issues to resolution while maintaining customer confidence throughout the process. You will work across functions and regions to manage risk, improve customer experiences, and ensure that lessons learned translate into long-term improvements for our business. What You Will Do - Lead complex customer and partner escalations from initial engagement through successful resolution and closure - Coordinate cross-functional teams across Technical Support, Engineering, Product Management, Customer Success, Sales, and Operations - Develop and execute escalation action plans that ensure accountability and timely resolution - Facilitate escalation reviews, war rooms, executive briefings, and stakeholder meetings - Provide proactive communication, status updates, and executive-level reporting throughout the escalation lifecycle - Assess technical severity, business impact, and customer risk to prioritize resources and actions - Conduct root cause reviews and drive corrective and preventive actions - Identify recurring trends and recommend improvements to products, processes, and customer experiences - Support major incident management activities and crisis response efforts when required - Build trusted relationships with customers, partners, distributors, and internal stakeholders What You Bring to the Team - Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or equivalent professional experience - 5+ years of experience in Technical Support, Escalation Management, Customer Success, Service Delivery, Incident Management, or related customer-facing roles - Proven experience managing complex customer escalations involving multiple technical and business stakeholders - Strong project management and stakeholder coordination skills - Excellent verbal and written communication skills, including executive-level communication - Experience working with enterprise customers, channel partners, distributors, or managed service providers - Strong analytical, problem-solving, and decision-making capabilities - Experience working with CRM, support ticketing, or service management platforms How You Will Make a Difference - You remain calm and focused in high-pressure situations - You build trust quickly and communicate with confidence - You balance customer advocacy with business priorities - You thrive in collaborative environments and bring people together around solutions - You take ownership and drive issues through to completion - You continuously look for opportunities to improve processes and customer experiences About the TeamYou will join our Global Technical Support organization, a team dedicated to helping customers and partners succeed with Milestone's technology solutions. We work across regions, functions, and time zones to resolve challenges, share knowledge, and continuously improve the customer experience. Collaboration, accountability, and a customer-first mindset are at the heart of everything we do. How We Support You - Individual development plans aligned with your career aspirations - Access to training, learning resources, and professional certifications - Flexible working arrangements and hybrid work opportunities - Supportive leadership and regular coaching - Opportunities to collaborate across regions and functions - Exposure to senior leaders and strategic business initiatives - Social activities and opportunities to connect with colleagues worldwide What We Offer - A highly visible role with significant business impact - Opportunities to work with strategic customers and partners across EMEA - Exposure to global leadership and cross-functional teams - Career growth opportunities within a global technology company - Competitive compensation and benefits package - A People First culture built on trust, inclusion, and collaboration Application ProcessWe are committed to providing an inclusive and unbiased recruitment process where all employment decisions are based on qualifications, experience, and potential. We encourage interested candidates to apply as soon as possible by submitting their CV in English. Applications will be reviewed on an ongoing basis, and the position will remain open until the right candidate has been identified. We look forward to learning more about how you can contribute to Milestone Systems. About UsMilestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset—freedom, inclusion, and togetherness—we always consider our employees, partners, and communities in everything we do.