• Work closely with the business and development teams to understand product specifications and requirements. • Design and implement automated and manual tests to ensure the product meets the highest quality standards. • Create test plans, interpreting system requirements, executing test cases, and tracking quality assurance metrics. • Demonstrate good ability to perform complex business research and supporting data by performing database queries across multiple databases as required and creating analytical reports across multiple products. • Lead the testing team through all phases of test planning, including analysis, test case writing, test execution, test reporting, production installation, and project post mortem. • Lead in the conceptualization, design, and implementation of test automation to increase testing accuracy and efficiency for assigned projects. • Monitor and report the status of testing tasks, documenting issues, and working with project teams to resolve and/or escalate issues. • Act as a subject matter expert in applicable areas of ATPCO business and systems and mentor others. • Provide expertise in software testing methods and practices to project teams. • Review and provide feedback for testing deliverables and providing oversight and guidance for testing activities. • Foster positive working relationships across teams within and outside the QM department.

• Analyzing, designing, and implementing solutions that optimize HR processes and improve decision-making for the Army's Human Resources Command • Leading and participating in the development and maintenance of application database and structure while providing Cyber and IA database systems maintenance • Reviewing and providing technical solutions to projects which may be in different stages of the development life cycle • Optimizing, maintaining, securing and protecting multiple Oracle instances on Linux platform and multiple database on Microsoft SQL Server Windows platform

• Plan, execute and optimize CRM campaigns and strategies, ensuring alignment with business objectives. • Create, configure and improve relationship flows, automated journeys and personalized workflows across the entire customer lifecycle. • Develop segmentations, filters and databases that support more relevant, personalized and behavior-driven communications. • Operate multichannel campaigns, including email, SMS, push notifications, web push, WhatsApp and other engagement channels. • Conduct A/B tests, validations and QA routines to ensure the quality of communications and automations. • Monitor results, perform performance analyses and produce reports and insights to guide decision-making and optimizations. • Identify and resolve technical and operational issues, proposing agile and sustainable solutions. • Support strategic planning for the area, contributing recommendations, diagnostics and opportunities for improvement. • Continuously seek improvements in processes, flows and CRM practices, driving the maturity and efficiency of initiatives. • Ensure all actions comply with internal policies, market best practices and privacy requirements, including LGPD.

• Serve as a primary point of contact for U.S. and global benefits inquiries, providing timely and accurate guidance to employees. • Partner with vendors for annual U.S. Open Enrollment activities, including reviewing communications, validating system configuration, and assisting with enrollment system testing. • Assist with documentation and analysis of benefit processes; identify opportunities for improvement and support implementation of enhancements. • Conduct monthly benefits and risk insurance reconciliation and auditing to ensure accuracy of carrier files, payroll deductions, and enrollments. • Partner with payroll and third-party administrators to resolve discrepancies, research claims issues, and ensure timely benefits deductions and funding. • Review and approve employee benefit elections in Workday while ensuring alignment with eligibility rules and plan provisions. • Responsible for managing leaves of absence and workplace accommodations in partnership with our leave administration vendor and internal partners. • Prepare materials, data, and documentation to support compliance activities such as ACA reporting (e.g., 1095-C). • Responsible for wellness initiatives, benefits education campaigns, and creative communications to improve employee awareness and utilization of programs. • Participate in HR system testing and updates in Workday as needed for benefit configuration changes, life event updates, and annual cycle activities.