• Oversee the creation, execution, and optimization of email marketing campaigns for multiple venues • Collaborate with internal teams to develop strategies, analyze performance data, and enhance segmentation and targeting efforts • Build out A/B tests, formulate lead generation strategies and deploy email campaigns and automations to enhance customer engagement and experience across multiple venues • Maintain and enhance customer segmentation and targeting strategies for various shows and events for each venue • Monitor and analyze email performance metrics weekly to provide insights and recommendations for future strategy

• Handle questions from customers of CodeHS • Onboard new customers to CodeHS and learn about their needs to provide informed recommendations on using the product • Work with teachers and administrators on CodeHS implementation, ensuring they are successful in using the platform • Manage customer accounts throughout the school year by holding regular check-ins via email, phone and web video demos • Have a deep understanding of the CodeHS product and curriculum catalog • Help customers with integrations between CodeHS and school and district systems • Closely track and manage account data, identifying the current satisfaction of customers • Keep customer satisfaction high to drive retention • Visit local customers in person • Travel to visit major customers in different parts of the country • Communicate customer needs and pain points to the rest of the CodeHS team • Work with team to ensure customers renew • Work with school administrators and other stakeholders to improve computer science programs

• Optimize Client Success Processes: Analyze existing client onboarding, support, and renewal processes to identify areas for improvement and implement streamlined workflows. • Develop and Maintain Systems & Tools: Manage and improve the technology stack used by the Client Success team, including CRM (Salesforce), project management tools, communication platforms, and knowledge bases. • Data Analysis and Reporting: Track key performance indicators (KPIs) related to client success, such as churn rate, customer lifetime value, and client satisfaction. Build operational reports and dashboards in Salesforce. Partner with the data and analytics team to develop trend analysis and identify insights to inform decision-making and drive improvements. • Onboarding and Training: Develop and deliver training programs for new and existing Client Success team members on processes, tools, and best practices. • Cross-functional Collaboration: Work closely with Sales, Marketing, and Product teams to ensure alignment on client needs, product development, and go-to-market strategies. • Project Management: Lead and manage projects related to client success initiatives, such as implementing new tools, launching client programs, and improving internal processes. • Knowledge Management: Create and maintain a comprehensive knowledge base of resources and best practices for the Client Success team. • Client Communication: Develop and implement communication strategies to keep clients informed and engaged, including newsletters, webinars, and in-app messaging. • Team Leadership: Provide guidance, mentorship, and support to Client Success team members, fostering a culture of collaboration and excellence.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a dynamic and experienced Partnership Success Manager (PSM) to join our team and lead the strategic management and growth of our strategic partnerships with universities across the United States. The PSM’s primary responsibility is to strengthen and sustain existing partnerships, driving deeper engagement, adoption, and alignment with native’s broader strategic objectives. This role is critical in securing contractual outcomes, while also ensuring partners are fully equipped through highly efficient onboarding to leverage native’s platform to enhance student engagement and experiences. As the PSM, you will be a key advocate for this vision ensuring that partners not only understand our offerings but also unlock their full value. You’ll lead with sound judgment, drive outcomes, and confidently engage partners at all levels. You will be responsible for managing, growing, and strategically aligning existing accounts to deliver maximum value for both native and our partners. What you’ll be working on - Strategic Relationship Management - Build, deepen, and sustain long-term, meaningful relationships with key stakeholders in university accounts, acting as a trusted strategic advisor. - Host quarterly in-person partnership review meetings with each university to assess performance, gather feedback, and proactively explore opportunities for expansion and upsell. - Ensure continuous alignment on partnership goals, expectations, and long-term success metrics. - Commercial Ownership & Contract Negotiation - Lead and execute the contract negotiation, masterfully securing new agreements, multi-year renewals, and complex renegotiations to definitive closure. - Manage financial performance across accounts, including multi-year contract planning and renegotiations. - Align commercial goals with partnership value, ensuring mutual benefit and improved student outcomes. - Efficient & Seamless Partner Onboarding - Drive efficient, seamless, and high-quality onboarding of new university partners, coordinating cross-functionally with Delivery, Sales and Product teams to ensure rapid time-to-value. - Lead platform implementation by collaborating with partner teams and executing custom activation roadmaps that maximize efficiency and speed to adoption. - Serve as the primary post-signing contact, guiding partners through the technical and strategic implementation of native’s platform. - Partnership Development & Expansion - Proactively identify, pitch, and secure opportunities to expand and enrich existing partnerships, focused on upsell and cross-sell of new services and products. - Drive partner engagement across the full native product suite, focusing on adoption, usage, and measurable value. - Success Planning - Develop tailored account success plans for each university, with clear goals, milestones, and KPIs to track progress and impact. - Product Enablement & Advocacy - Become a subject matter expert on native’s value proposition and product ecosystem. - Educate partners on tools and insights that empower them to enhance student engagement and improve overall experiences. - Conflict Management & Risk Mitigation - Anticipate and address partnership challenges promptly and diplomatically to preserve trust and momentum. - Performance Monitoring & Insight Sharing - Continuously evaluate partner performance using key metrics, sharing actionable insights both internally and externally. - Cross-functional Collaboration - Collaborate with internal teams (Sales, Delivery, Product, and Marketing) to ensure a seamless and impactful partner experience. Qualifications - Minimum 5+ years of experience in partnership management or account management, ideally in the US market. - Exceptional and proven track record in sophisticated contract negotiation, high-value renewals, and consistently exceeding commercial closing targets. - Demonstrated ability to drive highly efficient, seamless, and successful post-sale implementation and partner onboarding, resulting in accelerated platform adoption. - Deep experience in strategic relationship management, serving as a trusted advisor, and driving significant account expansion and upsell within a book of business. - Excellent interpersonal skills, with a confident, consultative communication style. - Comfortable leading conversations with senior stakeholders and decision-makers. - Ability to act decisively and autonomously, while adhering to our strong policies, standards, and framework. - Ability to work cross-functionally and manage multiple stakeholders effectively. - Passion for improving student experiences and engagement through data and digital tools. Benefits - Employment through EOR partner. - Remote-first role in the US. - Opportunity to work in a dynamic, fast-growing startup. - Play a key role in the US expansion strategy for a mission-driven company. - Access to career growth opportunities as the company scales. Equal Opportunity Statement We are actively creating an equitable environment for everyone at native to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at native. At native, we embrace diversity in all of its forms and foster an inclusive environment for all people to do the best work of their lives with us.