• Handle questions from customers of CodeHS • Onboard new customers to CodeHS and learn about their needs to provide informed recommendations on using the product • Work with teachers and administrators on CodeHS implementation, ensuring they are successful in using the platform • Manage customer accounts throughout the school year by holding regular check-ins via email, phone and web video demos • Have a deep understanding of the CodeHS product and curriculum catalog • Help customers with integrations between CodeHS and school and district systems • Closely track and manage account data, identifying the current satisfaction of customers • Keep customer satisfaction high to drive retention • Visit local customers in person • Travel to visit major customers in different parts of the country • Communicate customer needs and pain points to the rest of the CodeHS team • Work with team to ensure customers renew • Work with school administrators and other stakeholders to improve computer science programs

• Optimize Client Success Processes: Analyze existing client onboarding, support, and renewal processes to identify areas for improvement and implement streamlined workflows. • Develop and Maintain Systems & Tools: Manage and improve the technology stack used by the Client Success team, including CRM (Salesforce), project management tools, communication platforms, and knowledge bases. • Data Analysis and Reporting: Track key performance indicators (KPIs) related to client success, such as churn rate, customer lifetime value, and client satisfaction. Build operational reports and dashboards in Salesforce. Partner with the data and analytics team to develop trend analysis and identify insights to inform decision-making and drive improvements. • Onboarding and Training: Develop and deliver training programs for new and existing Client Success team members on processes, tools, and best practices. • Cross-functional Collaboration: Work closely with Sales, Marketing, and Product teams to ensure alignment on client needs, product development, and go-to-market strategies. • Project Management: Lead and manage projects related to client success initiatives, such as implementing new tools, launching client programs, and improving internal processes. • Knowledge Management: Create and maintain a comprehensive knowledge base of resources and best practices for the Client Success team. • Client Communication: Develop and implement communication strategies to keep clients informed and engaged, including newsletters, webinars, and in-app messaging. • Team Leadership: Provide guidance, mentorship, and support to Client Success team members, fostering a culture of collaboration and excellence.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a dynamic and experienced Partnership Success Manager (PSM) to join our team and lead the strategic management and growth of our strategic partnerships with universities across the United States. The PSM’s primary responsibility is to strengthen and sustain existing partnerships, driving deeper engagement, adoption, and alignment with native’s broader strategic objectives. This role is critical in securing contractual outcomes, while also ensuring partners are fully equipped through highly efficient onboarding to leverage native’s platform to enhance student engagement and experiences. As the PSM, you will be a key advocate for this vision ensuring that partners not only understand our offerings but also unlock their full value. You’ll lead with sound judgment, drive outcomes, and confidently engage partners at all levels. You will be responsible for managing, growing, and strategically aligning existing accounts to deliver maximum value for both native and our partners. What you’ll be working on - Strategic Relationship Management - Build, deepen, and sustain long-term, meaningful relationships with key stakeholders in university accounts, acting as a trusted strategic advisor. - Host quarterly in-person partnership review meetings with each university to assess performance, gather feedback, and proactively explore opportunities for expansion and upsell. - Ensure continuous alignment on partnership goals, expectations, and long-term success metrics. - Commercial Ownership & Contract Negotiation - Lead and execute the contract negotiation, masterfully securing new agreements, multi-year renewals, and complex renegotiations to definitive closure. - Manage financial performance across accounts, including multi-year contract planning and renegotiations. - Align commercial goals with partnership value, ensuring mutual benefit and improved student outcomes. - Efficient & Seamless Partner Onboarding - Drive efficient, seamless, and high-quality onboarding of new university partners, coordinating cross-functionally with Delivery, Sales and Product teams to ensure rapid time-to-value. - Lead platform implementation by collaborating with partner teams and executing custom activation roadmaps that maximize efficiency and speed to adoption. - Serve as the primary post-signing contact, guiding partners through the technical and strategic implementation of native’s platform. - Partnership Development & Expansion - Proactively identify, pitch, and secure opportunities to expand and enrich existing partnerships, focused on upsell and cross-sell of new services and products. - Drive partner engagement across the full native product suite, focusing on adoption, usage, and measurable value. - Success Planning - Develop tailored account success plans for each university, with clear goals, milestones, and KPIs to track progress and impact. - Product Enablement & Advocacy - Become a subject matter expert on native’s value proposition and product ecosystem. - Educate partners on tools and insights that empower them to enhance student engagement and improve overall experiences. - Conflict Management & Risk Mitigation - Anticipate and address partnership challenges promptly and diplomatically to preserve trust and momentum. - Performance Monitoring & Insight Sharing - Continuously evaluate partner performance using key metrics, sharing actionable insights both internally and externally. - Cross-functional Collaboration - Collaborate with internal teams (Sales, Delivery, Product, and Marketing) to ensure a seamless and impactful partner experience. Qualifications - Minimum 5+ years of experience in partnership management or account management, ideally in the US market. - Exceptional and proven track record in sophisticated contract negotiation, high-value renewals, and consistently exceeding commercial closing targets. - Demonstrated ability to drive highly efficient, seamless, and successful post-sale implementation and partner onboarding, resulting in accelerated platform adoption. - Deep experience in strategic relationship management, serving as a trusted advisor, and driving significant account expansion and upsell within a book of business. - Excellent interpersonal skills, with a confident, consultative communication style. - Comfortable leading conversations with senior stakeholders and decision-makers. - Ability to act decisively and autonomously, while adhering to our strong policies, standards, and framework. - Ability to work cross-functionally and manage multiple stakeholders effectively. - Passion for improving student experiences and engagement through data and digital tools. Benefits - Employment through EOR partner. - Remote-first role in the US. - Opportunity to work in a dynamic, fast-growing startup. - Play a key role in the US expansion strategy for a mission-driven company. - Access to career growth opportunities as the company scales. Equal Opportunity Statement We are actively creating an equitable environment for everyone at native to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at native. At native, we embrace diversity in all of its forms and foster an inclusive environment for all people to do the best work of their lives with us.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Partnership Success Manager (PSM) is the heart of our retention and relationship strategy. While our Outreach team finds new partners, you are responsible for making sure those partners feel valued, engaged, and supported. Your goal is to turn a one-time collaboration into a long-term, high-impact relationship. Responsibilities - Partner Onboarding and Retention - Seamless Transition: Take over the relationship once the Directory Coordinator has closed a lead. - Onboarding Excellence: Walk new partners through their directory benefits, helping them optimize their listing and understand how to engage with the community. - Renewal Management: Track partnership milestones and proactively lead discussions for renewing or expanding collaborations. - Relationship Nurturing - Regular Touchpoints: Conduct monthly or quarterly health checks with key partners to ensure their needs are being met. - Problem Solving: Act as the first point of contact for any issues, feedback or requests a partner may have. - Impact Reporting: Gather data and stories to show partners the value they’ve received (e.g: directory clicks, event attendance, or introductions made). - Collaboration Execution - Act as internal liaison and work with marketing team to ensure partner logos, shout-outs, and event collaborations are executed as promised. - Resource share and identify ways ACH can support partners' independent projects, such as sharing their content, news, or initiatives with our wider network. - Funnel partner feedback to the leadership team to help improve our directory features, services, and offerings. Qualifications - Account management: 2 years of experience in account management, customer success, community management, or similar experiences. - Ability to be proactive and truly understand a partner’s unique goals and needs. - Ability to handle difficult conversations and find solutions. - Organized and capable of handling a 30+ active directory. - A passion for supporting the Asian diaspora and a deep understanding of the professional and cultural landscape of the community. Expectations - This is a volunteer role; we’re asking for 3-5 hours/week max to contribute. - No volunteer should be exceeding these hours without communication to their manager. - Must attend meetings for team meetings and 1:1s. - Communication is key and participation is required to commit to the project.