• Serve as an internal expert on CAHPS and HOS survey methodology, regulatory changes, and CMS guidance • Develop and execute an improvement strategy to deliver on contract, measure level targets • Monitor results, identify trends and areas of opportunity, and drive continuous improvement • Accelerate shared accountability for CAHPS and HOS improvement by effectively communicating the strategy to the Enterprise to create alignment, inspire action and deliver tangible results • Develop and maintain a portfolio of improvement initiatives focused on delivering improved member experience and satisfaction, targeting key drivers of performance • Collaborate with cross-functional teams to design, test, and scale interventions that directly impact Star ratings • Responsible for initiative performance monitoring and development of deep, holistic operational reporting, with regular executive summary roll-up to Stars leadership • Lead multiple analytics partners to develop robust reporting informing prioritized opportunities for Quality improvement and experience; requires ability to derive insights from large quantities of data • Develop strategic recommendations for program evolution and policy advocacy, including written summaries and talking points for engagement with CMS, industry groups, and internal stakeholders • Oversee budget, vendor relationships and project/ program management • Lead and develop team of high-performing direct reports

• Drive rapid top-line growth of the Global Professional Services business • Create the strategy and driving the development of Rimini Street professional service offerings • Collaborate with our Global Service Delivery team to define the model for delivering these services • Accountable for driving demand (leads and pipeline), new sales and client satisfaction for Professional Services • Lead the Project/Engagement Management to oversee the delivery of professional services, on-time and on budget for timely revenue recognition • Define roadmaps for Rimini Street professional services aligned with market needs and evolution • Drive development of professional services, projects and engagements to fulfill roadmaps • Ensure the timely delivery and fulfillment of PS, leveraging internal resources and external contractors • Develop positioning and messaging that differentiates Rimini Street professional services in the market • Support and engage actively with our Sales, Client Success and Renewal teams around the world

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Vice President of Operations is a senior operational leader in the US responsible for driving performance, leading Regional Property Managers, and ensuring operational excellence across a multi-state student housing portfolio. This role oversees all aspects of property operations, leasing, revenue management, resident satisfaction, financial performance, and team development within the assigned region. Reporting to the Senior Vice President of Operations, the VP serves as a strategic partner in shaping regional business plans, executing operational initiatives, and optimizing asset performance. This position requires a strong leader with deep student housing expertise, operational rigor, and the ability to scale performance across diverse markets. - Build and lead a high-performing regional team that excels in leadership, financial management, and resident experience. - Drive NOI growth through strong revenue performance, disciplined expense management, and proactive risk reduction. - Ensure accountability at all levels for leasing execution, revenue generation, expense control, resident satisfaction, and operational consistency. - Deliver annual revenue, occupancy, and expense targets aligned with business plans and portfolio strategy. Responsibilities Leadership & Team Development - Provide visible, hands-on leadership across the region, setting clear direction and modeling high standards of performance and accountability. - Develop Regional Property Managers into strong business leaders through coaching, structured feedback, and exposure to strategic decision-making. - Identify high-potential talent within the region and actively support succession planning and leadership readiness. - Hold leaders accountable for results, behaviors, and execution through clear goals, regular performance discussions, and timely corrective action when needed. - Build leadership capability across all levels by reinforcing expectations around ownership, decision-making, and operational discipline. - Address underperformance promptly and decisively, ensuring improvement plans are clear, measurable, and time-bound. Operational Oversight - Translate regional and portfolio strategies into clear operational priorities and execution plans for Regional Property Managers and site teams. - Ensure operational consistency and accountability across the region by establishing clear standards, performance benchmarks, and review cadences. - Proactively identify operational risks and performance gaps, taking ownership of corrective action and follow-through. - Ensure leaders are effectively prioritizing initiatives, managing competing demands, and delivering results without operational drift. Leasing & Revenue Management - Provide strategic oversight and challenge to regional leasing plans to ensure they are realistic, competitive, and results-driven. - Hold leaders accountable for leasing execution, pace, and results, including corrective action where targets are missed. - Drive a performance mindset focused on conversion, pricing discipline, and proactive market response. Financial Performance & Portfolio Management - Lead regional financial strategy with a strong command of portfolio performance, risks, and opportunities. - Hold Regional Property Managers accountable for financial results, including NOI performance, expense control, and forecast accuracy. - Require data-driven decision-making and ensure leaders understand the financial impact of operational decisions. - Step in directly when assets are underperforming to reset expectations and drive recovery plans. Oversight of Focus Assets - Provide direct oversight and intervention for assets requiring elevated attention or turnaround strategies. - Develop and execute tailored improvement plans in collaboration with on-site and regional teams. - Ensure timely action, progress tracking, and reporting to senior leadership. Resident Experience & Customer Success - Set clear expectations for resident experience and service delivery, holding leaders accountable for NPS and retention outcomes. - Ensure resident feedback and performance data are actively used to drive operational improvements, not just reported. - Serve as an escalation point for resident issues requiring senior-level intervention. Cross-Functional Collaboration - Serve as a senior leader and strategic partner across Operations, Finance, Sales & Marketing, Business Excellence, and People teams. - Influence portfolio-level initiatives by providing clear operational insight, feedback, and recommendations. - Champion scalable programs, process improvements, and operational discipline that support long-term growth. - Represent the region with confidence and credibility in executive discussions, owner conversations, and key stakeholder engagements. Travel - Travel frequently within the region and to corporate locations to provide hands-on oversight, training, and strategic support. - Up to 75% travel required. Qualifications - Bachelor’s degree in business or related field. - Minimum 10 years of student housing or multifamily property management leadership, with at least 5 years in a Director or higher-level role. - Demonstrated success managing multi-state, multi-site portfolios. - Strong financial acumen with deep experience in budgeting, forecasting, P&L management, and revenue strategy. - Expertise in leasing strategy, occupancy management, and market-driven pricing. - Proficiency in property management systems (Entrata preferred). - Strong interpersonal, negotiation, coaching, and conflict-resolution skills. - Ability to build trust and strong relationships across diverse teams and leadership levels. - Proven ability to execute large-scale initiatives and lead through change. - Ability to work under pressure, manage competing deadlines, and thrive in a fast-paced environment. - Excellent written, verbal, and presentation skills. - Ability to travel domestically and internationally as required. - Proficiency in PowerPoint, Excel, and Word. Benefits - Competitive salary - Generous benefits package! Including health, dental, and vision. - Company paid STD, LTD and life insurance - 401K + 4% employer matching - Three weeks of PTO - Paid Wellness Time - Paid volunteer day - Paid YuDay - Parental leave - 11 paid holidays

• Platform Strategy Development and Deployment: Define and drive the long-term vision and architecture for Freenome’s digital health platform. • Feature Design and Development: Lead the design and development of critical platform features and functions, such as patient identification, education modules, provider engagement tools, EHR integration, and adherence management systems. • Function Performance and Roadmap: Oversee the ongoing function performance management and maintenance of the improvement roadmap for all digital platform features. • Overall Program Performance Achievement: Accountable for the achievement of digital health program performance goals, ensuring the platform effectively drives utilization, adherence, and customer satisfaction. • Program Performance Metric and Goal Development: Define, track, and manage key performance indicators (KPIs) and goals for all digital health programs. • KOL and Advisory Committee Engagement: Lead KOL and Advisory Committee engagement for program development, design validation, and establishing program credibility with clinical and technical stakeholders. • Medical Affairs Partnership: Proactively partner with Medical Affairs to align the digital platform with the publication strategy, ensuring features support evidence design and development needs. • Continuous Improvement: Evaluate program effectiveness and work with the technical team to continuously improve program function and scope. • Interoperability and Integration: Act as a primary interface with health-system IT leaders, clinical operations, and informatics teams to scope and negotiate integration requirements. • Clinical Strategy Representation: Represent Freenome’s clinical strategy in discussions around interoperability, FHIR/HL7 capabilities, ordering modules, clinical decision-support, and results workflows. • Clinical Workflow Translation: Translate Freenome’s diagnostic science into practical platform features such as risk-based prompts, decision-support logic, and results interpretation pathways. • Customer Education: Create crisp education/messaging on the clinical and economic impact of Freenome tests, and help inform customer decision-making to improve population health initiatives. • Clinical Understanding: Demonstrate a keen understanding of how PCPs and specialists evaluate risk, order tests, and interpret results. • Compliance and Validation: Ensure all data flows, clinical algorithms, and decision-support tools comply with best practices and clinical guidelines.