• Provide production support on a shift according to the team on-call roster. • Work on the customer and internal engineering/implementation team raised tickets. • Continuously monitor the health and performance of our services, systems, and infrastructure. • Respond to alerts and incidents promptly to ensure high availability. • Develop and maintain automation scripts and tools to streamline operations. • Assist in troubleshooting and resolving incidents, performing root cause analysis. • Participate in the design and implementation of system improvements. • Work closely with software engineers to understand application requirements. • Create and maintain documentation for processes, procedures, and troubleshooting guides. • Assist in capacity planning activities to anticipate future needs. • Implement and adhere to security best practices to protect our systems and data.

• Design, automate, and secure cloud infrastructure across Azure environments • Architect and manage scalable, secure Azure environments (AKS, App Gateway, VNets, NSGs, Key Vault, Managed Identities) • Build and optimize Jenkins and GitHub Actions pipelines for automated build, test, and deployment across environments • Integrate vulnerability scanning, code analysis, and compliance checks into CI/CD workflows • Implement proactive monitoring using Azure Monitor, Prometheus, Grafana, and Log Analytics • Partner with product and engineering teams in agile ceremonies to plan, deliver, and continuously improve.

• Design and maintain self-service platforms and automation frameworks to reduce friction in software delivery. • Optimize CI/CD pipelines using tools such as GitHub Actions, ArgoCD, Argo Rollouts, and Argo Workflows for scalable, secure, and efficient deployments. • Automate infrastructure provisioning and configuration management with tools like Terraform, Pulumi, Crossplane, or ACK, adopting a GitOps approach. • Design cloud solutions on AWS, following best practices for security, observability, and cost optimization. • Monitor and optimize platform performance using tools like Grafana, Datadog, New Relic, Coralogix, and Prometheus. • Participate in migration projects to AWS, ensuring an efficient and optimized transition.

• Design and maintain continuous integration/deployment pipelines to automate cost testing and deployment • Track software performance, fixing errors, troubleshooting systems, implement preventative measures to ensure smooth workflows • Implement and manage infrastructure. Utilize Terraform or CloudFormation for IaC management • Optimize cloud resources by implementing cost-effective solutions • Collaborate with various teams to ensure smooth deployment • Monitor and create new processes based on performance analysis • Implement security best practices, including automated compliance checks and secure code deployment