• Support all post-sales activities and report directly to the VP of Customer Success • Become the product SME by developing a complete and thorough understanding of the platform and clearly articulate the value customers obtain by using it • Serve as the primary post-sales technical liaison for assigned enterprise accounts, understanding their unique needs and ensuring successful implementation and training of solutions • Collaborate with Sales and Solutions Architecture teams regarding new inbound customers • Leverage excellent communication and presentation skills to effectively share technical updates, bug fixes and product enhancements • Act as the voice of the customer, conveying feedback to internal teams to inform product development and enhancements • Assist in the development of customer-facing documentation, including FAQs, user guides, and knowledge base articles

• Serve as a senior technical advisor to enterprise clients, developing deep knowledge of their architecture, business objectives, and long-term roadmap to ensure alignment. • Provide senior-level consultation on system design, data flows, integrations, and APIs to maximize performance, reliability, and scalability. • Translate complex technical concepts into business-aligned recommendations for executive and technical stakeholders. Serve as a key liaison across Success, Services, Product, Engineering, and Support to drive resolution and roadmap alignment. • Lead roadmap alignment discussions, enablement sessions, and advanced troubleshooting workshops with client IT, security, and engineering teams. • Conduct monthly or quarterly reviews focused on key technical health metrics, areas of risk, and performance trends. Deliver clear, actionable recommendations and co-develop roadmaps with clients to improve outcomes. • Own and drive resolution of escalated technical issues, coordinating resources across departments and applying sound judgment to avoid risk and preserve client trust. • Identify opportunities for automation through scripting, workflow design, or API utilization to drive client efficiency and scale. • Become an expert in Ontic’s platform and demonstrate deep understanding of internal best practices and how they drive better client outcomes. Ensure clients are informed, aligned, and actively implementing these practices. • Participate in quarterly travel for client engagement, internal collaboration, and strategic planning.

• Actively engage in calls and meetings with potential customers. • Collaborate and oversee technical discussions in ongoing business opportunities. • Provide in-depth architecture and sizing recommendations. • Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions. • Assist prospective customers in constructing a compelling business case. • Create materials to showcase product functionality and performance. • Take the lead in internal initiatives to improve our processes, systems, and tools. • Leverage your technical expertise as a subject matter expert within the team. • Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities.