Lead Account Executive - Merchant and Acquirer Support The Lead Account Executive provides essential operational support for business partners. This includes project managing partner and product onboarding, as well as training partners on our proprietary tools and systems. The individual in this role will lead operational projects focused on implementing new products, releases, and solutions, while also resolving escalated customer issues. Furthermore, the role is responsible for managing operational relationships with complex and large partners, actively managing risk, and escalating any customer-impacting issues to management within day-to-day responsibilities. Responsibilities: - Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors - Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches - Supporting business development through the onboarding of new franchises, issuers, acquirers, processors, and software vendors, as well as assisting with contract negotiation and due diligence - Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process - Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools - Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues - Client Engagement: This is a client-facing role requiring approximately 10% travel Basic Qualifications: - High School Diploma, GED or equivalent certification - At least 4 years of payments industry experience within financial services Preferred Qualifications - Bachelor’s Degree in Business, Finance, Information Technology, Engineering - 6+ years of payments industry experience within financial services - Experience influencing key stakeholders, executive level clients or internal business partners Capital One is open to hiring a Remote Employee for this opportunity. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $109,900 - $125,400 for Lead Account Executive Riverwoods, IL: $109,900 - $125,400 for Lead Account Executive Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Prospección y Desarrollo de Clientes: Identificar y captar nuevas oportunidades de negocio a través de llamadas, visitas, networking y estrategias comerciales, ampliando y fortaleciendo la cartera de clientes. • Análisis de Necesidades: Comprender los requerimientos de los clientes para ofrecer soluciones personalizadas que aporten valor y respondan eficazmente a sus desafíos. • Presentación de Soluciones: Presentar productos y servicios de manera consultiva y persuasiva, destacando beneficios, diferenciales competitivos y retorno de inversión. • Negociación y Cierre de Ventas: Negociar precios, condiciones comerciales y plazos de pago, asegurando acuerdos rentables y relaciones comerciales sostenibles. • Cumplimiento de Metas: Alcanzar y superar los objetivos de ventas mensuales y trimestrales, contribuyendo activamente al crecimiento y resultados del equipo comercial. • Gestión de Oportunidades en CRM: Registrar, actualizar y dar seguimiento a leads y oportunidades de negocio en el sistema CRM, garantizando una gestión organizada y estratégica del pipeline. • Control y Registro Comercial: Mantener información precisa sobre pedidos, contratos, transacciones e interacciones con clientes. • Conocimiento del Portafolio: Mantenerse actualizado sobre el portafolio de productos y servicios, así como sobre el mercado y la competencia. • Atención y Fidelización Postventa: Brindar soporte posterior a la venta, fortaleciendo la satisfacción del cliente y promoviendo relaciones comerciales a largo plazo. • Trabajo Colaborativo: Colaborar activamente con el equipo comercial y liderazgo, compartiendo información estratégica, mejores prácticas y oportunidades de mejora continua.

• Account Management / Customer Contact: Visits, execute day-to-day call cycle management, using a wide variety of techniques from traditional sales methods to highly technical consultative sales techniques • New Account Acquisition: Initiates and coordinates development of action plants to penetrate new markets with cold calls, gaining company registrations and standards and actively searching for new accounts • Sales and Regional Planning: Complete and execute against a regional sales plan that includes the activities of both the Regional Manager and Account Manager positions • New Product Roll-out: Visit key accounts, representatives, and others to market new products. Prepare presentations, proposals and sales contracts • Pricing / Account Administration: Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. Maintains accurate records of all pricings, sales and activity reports for support • Trade Shows: Participates in marketing events such as seminars, trade shows and telemarketing events

Shift: Monday through Friday, 8:00 AM - 5:00 PM Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives. Sales Account Executive This is a remote Sales Account Executive position located in Milwaukee, WI from Monday - Friday, 8:00 a.m. to 5:00 p.m. Monday - Friday, 8:00 a.m. to 5:00 p.m. Compensation: $50,000 per year + commission SUMMARY: Responsible for promoting and selling Pace Analytical services within an assigned territory, leveraging relationships and ensuring customer retention. ESSENTIAL FUNCTIONS: - Increases Market Share through new business growth and increases Wallet Share of existing customers in assigned territory. - Visits customer establishments to evaluate needs or to promote services as needed. - Maintains customer records using automated systems. - Negotiates prices or terms of sales or service agreements; quotes prices, credit terms or other bid specifications. - Contacts new or existing customer to discuss how specific products/services can meet their needs - Provides intermediate to complex analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding sales policies, programs and practices. - Provides guidance and develops recommendations on product/service features based and analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements. - Assists with receiving customer feedback and coordinating resources and responses as required. - Analyzes and reviews operations, results, feedback and related sales information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to customers or management. - Ensures the accuracy of intermediate to complex sales and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies. - Assists with developing sales or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management; may develop and manage areas that are moderate in scope or impact. - Interprets and applies department policies and procedures and assists with applicable laws, rules, and regulations; receives guidance within these areas as needed. - Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. - Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS: Education and Experience: Bachelor's degree in business, chemistry, operations, or a closely related field; AND two (2) years of customer support experience, including experience with complex programs or operations; OR an equivalent combination of education, training and experience. Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation. - Valid Driver's License Required Knowledge and Skills Required Knowledge: - Intermediate to complex principles, practices and techniques of sales effectiveness. - Various understanding of the administration and oversight of sales programs, policies and procedures. - Intermediate to complex methods to resolve sales and customer problems, questions and concerns. - Various understanding of applicable sales laws, codes and regulations. - Understanding of various testing tools, equipment, and processing. - Computer applications and systems related to the work. - Principles and practices to serving as an effective project team member. - Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations. - Correct business English, including spelling, grammar and punctuation. Required Skills: - Performing intermediate to complex professional-level sales duties in a variety of assigned areas. - Overseeing and administering various sales functions. - Training others in policies and procedures related to the work. - Serving as a team member and the development and management of projects. - Operating in a both a team and individual contributor environment. - Interpreting, applying and explaining applicable laws, codes and regulations. - Preparing intermediate to complex account reports, correspondence and other written materials. - Using initiative and independent judgment within established department guidelines. - Using tact, discretion and prudence in working with those contacted in the course of the work. - Performing effective oral presentations to large and small groups across functional peers and the department. - Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. - Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work. PHYSICAL/MENTAL REQUIREMENTS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone. WORKING ENVIRONMENT: Work is done remotely in a secure in-home office setting. Work is subject to travel for training and/or conferences on rare occasions. Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work. Benefits When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft. Equal Opportunity Employer Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.