• Independently lead service design execution across multiple large and complex projects or workstreams as an individual contributor. • Demonstrate strong analytical and creative thinking on how to improve the end-to-end, front-to-back, and multi-modal user experience across your assigned product, project, or portfolio. • Understand the relevant policies, infrastructure, technology, and system constraints that affect the experience within a given government service. • Highlight potential gaps and areas of opportunity for improvement across the whole service, including client, staff, or processes, focusing holistically on all channels of interaction. • Use common service design methods and artifacts to document proposed service interventions and clearly communicate your understanding to the team and government partners of current and proposed future state of a service, such as journey maps, service blueprints, system diagrams, and ecosystem maps. • Define ways in which a service intervention’s impact can be measured and how impact metrics ladder up to stakeholder goals and user needs. • Participate in planning and carrying out user research activities and synthesizing research findings, typically in partnership with qualitative user researchers. • Create and test design interventions and/or hypotheses by creating low, mid, or high-fidelity prototypes. Use these to generate useful feedback and iterate towards the best solution for people impacted. • Partner closely with individual contributors and managers from other disciplines (e.g., engineering, research, product, data science, and program) to find elegant but practical solutions to design challenges. • Design and facilitate collaborative sessions/workshops with internal and external stakeholders to gather input on design directions, identify priority user stories to focus on, and drive alignment around strategic design directions. • Develop and maintain collaborative, professional relationships with government partners, CBOs, and advisory consultants necessary to achieve successful project outcomes. • Deliver presentations to internal and external partners that capture attention and convey key messages succinctly, using storytelling techniques and visual communication to highlight client and worker experience. • Participate in project or portfolio conversations and provide your input as a service design subject matter expert to inform strategic decisions about project and product direction. • Participate in operational and best-practices initiatives within the Service Design discipline and the broader User Experience department. • Act as a mentor to support more junior design staff in their work by pairing, coaching, and raising the quality bar of outputs. • Deliver constructive critical design feedback to UX and service design peers. • Serve as a champion of Service Design across the organization, participating in teaching and learning opportunities, and evangelizing human-centered design. • Contribute to the organization's credibility and thought leadership in design. • Other duties as assigned.

• Responsible for the creation and modification of documents and drawings in 2D and 3D • Work in a team environment and collaborate verbally and in writing • Effectively communicate with team members and project stakeholders • Provide detailed input into task assignments and project tracking • Maintain accountability through task management and tracking

• The BIM Detailer I is responsible for the creation and modification of documents and drawings in 2D and 3D from conceptual design through successful installation for electrical and specialty system construction. • This position works in a team environment and must be able to effectively collaborate verbally and in writing, be reliable and possess a positive work ethic, and have strong problem-solving skills as well as interpersonal and communication skills. • Comprehends, navigates, and utilizes design, construction, and submittal documentation. • Understands National Electric Code and applies that understanding to modeling. • Demonstrates knowledgeable layout of racks and different systems. • Tracks changes by design team or others and understands the impact/cost/timeframe it will have on project. • Understands a project specific BIM Execution Plan and how it relates to the modeling efforts in meeting a project’s contractual requirements. • Works within the established company standards. • Models electrical components and content to accurate dimensions, orientation, and elevation. • Creates assembly documentation from the model as required to meet detailed manufacturing requirements. • Creates, modifies, and maintains detailed 2D and 3D installation documentation. • Accurately locates and places Autodesk Point Layout (APL) points within the model and export data files required for field implementation. • Models and maintains a clash free environment. • Effectively communicates with team members and project stakeholders. • Provides detailed input into task assignments and project tracking as set forth by Supervisor and/or project lead(s).

• Learn the building design process and the pursuit process • Attend client meetings with senior technical staff members and prepare meeting notes documenting relevant decisions and discussions • Prepare Revit models and/or AutoCAD drawings • Assist with specification preparation and design calculations • Research technical product information • Assist other technical staff members with job site inspections to determine existing conditions and extent of progress made by contractors • Perform delegated tasks from senior staff • Attend and contribute to internal team, discipline, and project meetings • Regularly document, update, and maintain team-related processes, workflows, and best practices. • Perform other work-related duties as assigned • Ensure timesheets/expense reports are accurate and up-to-date daily • Achieve billed revenue target each quarter • Established as an internal mentor and guides less senior staff • Quarterly reviews are completed on schedule • Utilization equals 85% • Average hours worked is between 40 and 50 hours per week • Achieve goals from the Performance Plan each quarter • Complete 100% of Asana tasks on time • Actively engage with GitHub repositories, Callback One, Design Decision Logs, and other pertinent platforms by consistently contributing valuable documentation and participating in discussions to enhance internal documentation and team collaboration.