Job Closed

This listing is no longer active.

Code for America logo
Code for America

Government can and should work well for everyone. We're people-centered problem solvers showing that it's possible.

Staff Service Designer

DesignerDesignerOtherRemoteLeadTeam 201-500Since 2009H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

175 days ago

Salary

$128.9K - $157.9K / year

Seniority

Lead

Bachelor Degree6 yrs expEnglish

Job Description

Staff Service Designer

Code for America

• Independently lead service design execution across multiple large and complex projects or workstreams as an individual contributor. • Demonstrate strong analytical and creative thinking on how to improve the end-to-end, front-to-back, and multi-modal user experience across your assigned product, project, or portfolio. • Understand the relevant policies, infrastructure, technology, and system constraints that affect the experience within a given government service. • Highlight potential gaps and areas of opportunity for improvement across the whole service, including client, staff, or processes, focusing holistically on all channels of interaction. • Use common service design methods and artifacts to document proposed service interventions and clearly communicate your understanding to the team and government partners of current and proposed future state of a service, such as journey maps, service blueprints, system diagrams, and ecosystem maps. • Define ways in which a service intervention’s impact can be measured and how impact metrics ladder up to stakeholder goals and user needs. • Participate in planning and carrying out user research activities and synthesizing research findings, typically in partnership with qualitative user researchers. • Create and test design interventions and/or hypotheses by creating low, mid, or high-fidelity prototypes. Use these to generate useful feedback and iterate towards the best solution for people impacted. • Partner closely with individual contributors and managers from other disciplines (e.g., engineering, research, product, data science, and program) to find elegant but practical solutions to design challenges. • Design and facilitate collaborative sessions/workshops with internal and external stakeholders to gather input on design directions, identify priority user stories to focus on, and drive alignment around strategic design directions. • Develop and maintain collaborative, professional relationships with government partners, CBOs, and advisory consultants necessary to achieve successful project outcomes. • Deliver presentations to internal and external partners that capture attention and convey key messages succinctly, using storytelling techniques and visual communication to highlight client and worker experience. • Participate in project or portfolio conversations and provide your input as a service design subject matter expert to inform strategic decisions about project and product direction. • Participate in operational and best-practices initiatives within the Service Design discipline and the broader User Experience department. • Act as a mentor to support more junior design staff in their work by pairing, coaching, and raising the quality bar of outputs. • Deliver constructive critical design feedback to UX and service design peers. • Serve as a champion of Service Design across the organization, participating in teaching and learning opportunities, and evangelizing human-centered design. • Contribute to the organization's credibility and thought leadership in design. • Other duties as assigned.

Job Requirements

  • At least 6 years of service design and/or design strategy experience, with 2 years at a senior or staff level
  • Direct experience working in government services, public policy, civic service design, civic tech, or social impact design in the public sector
  • Demonstrated ability to design, test, implement, and measure complex multi-channel experiences that include technology systems, business processes, policy constraints, and client-facing artifacts
  • A portfolio of service design work that outlines your design process, deliverables, and impact
  • Demonstrated ability to manage multiple high-priority initiatives and complex workstreams, including early-stage discovery as well as delivery of tactical design improvements to existing processes and technical systems
  • Experience mentoring designers and communicating the value of design to stakeholders and cross-functional partners.
  • Willingness to travel for research and partner collaboration (up to 10% of the time)
  • Ability to work collaboratively within a multidisciplinary team
  • Ability to work in a fast-paced, agile software development environment
  • Passion for our mission of making government services better for people who need them.

Benefits

  • Leadership and teammates who share a strong work ethic and values, and who respect and care for one another
  • A collaborative, cross-functional, hardworking, and joyful environment
  • Laptop provided
  • $700 remote environment setup; $200 stipend and up to $500 reimbursement, in accordance with our equipment policy
  • Cell phone and/or internet reimbursement of $50 per month
  • $1000 annual (per calendar year) stipend towards professional development; prorated at time of hire
  • Up to $1000 of professional development funds can be rolled over each year, up to a maximum of $2000
  • Employees under 3 years are eligible for a 100% employer match of up to 3% of employee contribution
  • Employees with 3+ years are eligible for an additional 50% employer contribution over 3%, to a maximum of 5%
  • Full benefits package with options up to 100% coverage toward select medical, dental, and vision plans
  • Employer contributes up to 80% of the cost towards dependent and family coverage
  • Code for America employees may work remotely across the US
  • Code for America employees main residence must be within the US
  • Full-time employees work 40 hours per week, Monday - Friday
  • Collaborative working hours: we aim to hold all internal meetings between 10 AM - 3 PM PT. We expect all Code for America staff to be available during these set working hours
  • Open personal time off, a minimum of 16 paid holidays, and an org-wide closure from Christmas Day through New Year's Day
  • Paid sick time; up to 96 hours annually
  • Competitive paid parental and family leave
  • 4 weeks of paid sabbatical after 4 years of service, with an option of up to 4 additional weeks of unpaid time away

Related Categories

Related Job Pages

More Designer Jobs

FTI logo

Design and Construction

FTI

Construction, engineering, manufacturing & renewable energy | Faith Technologies, EnTech Solutions & Excellerate

Designer175 days ago
OtherRemoteTeam 1,001-5,000H1B Sponsor

• Responsible for the creation and modification of documents and drawings in 2D and 3D • Work in a team environment and collaborate verbally and in writing • Effectively communicate with team members and project stakeholders • Provide detailed input into task assignments and project tracking • Maintain accountability through task management and tracking

Kansas + 1 moreAll locations: Kansas | Wisconsin
Job Closed
FTI logo

Virtual Design and Construction

FTI

Construction, engineering, manufacturing & renewable energy | Faith Technologies, EnTech Solutions & Excellerate

Designer175 days ago
OtherRemoteTeam 1,001-5,000H1B Sponsor

• The BIM Detailer I is responsible for the creation and modification of documents and drawings in 2D and 3D from conceptual design through successful installation for electrical and specialty system construction. • This position works in a team environment and must be able to effectively collaborate verbally and in writing, be reliable and possess a positive work ethic, and have strong problem-solving skills as well as interpersonal and communication skills. • Comprehends, navigates, and utilizes design, construction, and submittal documentation. • Understands National Electric Code and applies that understanding to modeling. • Demonstrates knowledgeable layout of racks and different systems. • Tracks changes by design team or others and understands the impact/cost/timeframe it will have on project. • Understands a project specific BIM Execution Plan and how it relates to the modeling efforts in meeting a project’s contractual requirements. • Works within the established company standards. • Models electrical components and content to accurate dimensions, orientation, and elevation. • Creates assembly documentation from the model as required to meet detailed manufacturing requirements. • Creates, modifies, and maintains detailed 2D and 3D installation documentation. • Accurately locates and places Autodesk Point Layout (APL) points within the model and export data files required for field implementation. • Models and maintains a clash free environment. • Effectively communicates with team members and project stakeholders. • Provides detailed input into task assignments and project tracking as set forth by Supervisor and/or project lead(s).

Kansas + 1 moreAll locations: Kansas | Wisconsin
Job Closed
TEECOM logo

Designer III – Telecom, Healthcare

TEECOM

We make technology work in buildings.

Designer176 days ago
OtherRemoteTeam 51-200Since 1997H1B No Sponsor

• Learn the building design process and the pursuit process • Attend client meetings with senior technical staff members and prepare meeting notes documenting relevant decisions and discussions • Prepare Revit models and/or AutoCAD drawings • Assist with specification preparation and design calculations • Research technical product information • Assist other technical staff members with job site inspections to determine existing conditions and extent of progress made by contractors • Perform delegated tasks from senior staff • Attend and contribute to internal team, discipline, and project meetings • Regularly document, update, and maintain team-related processes, workflows, and best practices. • Perform other work-related duties as assigned • Ensure timesheets/expense reports are accurate and up-to-date daily • Achieve billed revenue target each quarter • Established as an internal mentor and guides less senior staff • Quarterly reviews are completed on schedule • Utilization equals 85% • Average hours worked is between 40 and 50 hours per week • Achieve goals from the Performance Plan each quarter • Complete 100% of Asana tasks on time • Actively engage with GitHub repositories, Callback One, Design Decision Logs, and other pertinent platforms by consistently contributing valuable documentation and participating in discussions to enhance internal documentation and team collaboration.

United States
$95K - $120K / year
OtherRemoteTeam 5,001-10,000H1B Sponsor

• Lead, manage and conduct requirements gathering sessions with health systems, hospitals, and physician groups (“Providers”) for HL7 messaging for radiology and oncology orders and results. • Document requirements and processes utilizing flowcharts, process flow diagrams, process maps, etc. • Work directly with Providers’ EHR vendors, when necessary, to further define the requirements and specifications for HL7 messaging. • Analyze documents and requirements, and then translate them into specifications for the interface developers. • Communicate requirements and specifications for the HL7 messaging to the interface developers. • Work collaboratively with the Providers and the interface developers to refine and validate the interface specifications. • Once an HL7 interface is developed, lead and manage the interface testing process at the Provider site. • Work collaboratively with the Provider to test interfaces and validate the data being shared. • Coordinate with client technical teams to map, migrate, and integrate client data. • Validate that the interfaces align with the Providers requirements: Provide go-live support for new interfaces. • Provide training to Provider technical staff. • Identify issues that arise during go-live and communicate them to Providers and interface developers. • Develop and implement fixes for issues that arise either independently or in collaboration with interface developers. • Report regularly to project manager and provide project updates for each Provider assigned to Technical Design Specialist.

Pennsylvania
Job Closed