• Act as day-to-day operational lead across assigned accounts. • Build strong working relationships with client stakeholders. • Ensure service levels, timelines and quality standards are consistently met. • Support preparation and delivery of Quarterly Business Reviews. • Provide proactive updates on project status, risks and opportunities. • Oversee the artwork-to-print lifecycle from brief through repro and production. • Liaise with artwork, pre-press, QC and production teams to ensure right-first-time delivery. • Provide clear technical guidance on print processes, materials, colour and compliance requirements. • Identify and resolve technical challenges proactively. • Ensure all outputs meet brand, legal and production standards. • Oversee quoting activity to ensure accuracy, margin alignment and compliance with agreed rate cards. • Maintain oversight of invoicing including FO tracking, accruals and revenue reconciliation. • Partner with Finance to resolve invoice queries and minimise aged debt. • Monitor workload volumes against revenue performance. • Support forecasting and commercial planning cycles. • Develop and maintain structured reporting dashboards covering volume, SLA adherence, quality metrics and cost efficiency. • Analyse data to identify trends, risks and improvement opportunities. • Support the Account Director in preparing quarterly review materials. • Translate operational metrics into clear, client-ready insights. • Work collaboratively with studio, repro and offshore teams to improve workflow efficiency and reduce rework. • Provide constructive technical guidance and share knowledge to build capability within the wider team. • Support colleagues in navigating complex print or packaging challenges. • Encourage best practice briefing and quality standards across projects. • Influence positive behaviours through professionalism, clarity and approachability. • Escalate risks early and manage critical paths effectively. • Provide operational support and backup coverage on additional FMCG packaging accounts. • Ensure continuity of service during peak periods or leave cover. • Support complex launches and redesign initiatives as required.

• Provides administrative support to internal account managers • Maintains a professional relationship with our external clients • Conducts data entry into Excel spreadsheets, internal agency management system, carrier websites • Assists in marketing of accounts as directed by account managers • Assists with the preparation of reports, proposals and other presentation materials • Audits billing statements for accuracy on behalf of clients • Generates open enrollment materials such as enrollment guides, election forms, personalized confirmation sheets, enrollment/change forms, etc. • Assists in processing necessary paperwork for submission to carrier –implementation • Attends local enrollment/client meetings as needed • Delivers outstanding customer service • Maintains agency files accurately and consistently

• Conduct detailed market research to identify potential new markets, assess demand, and understand the competitive landscape. • Analyze industry trends and competitor activities for informed strategic planning, identify opportunities and threats. • Develop, refine, and implement a comprehensive business development plan that aligns with overall strategic goals of the company. • Create accurate forecasts and set performance metrics to measure the success of business initiatives. • Lead the preparation of high-quality proposals, presentations, and supporting documents for potential partnerships or collaborations. • Build and maintain strong relationships with potential and existing clients, understanding their needs and create solutions to meet them. • Identify, negotiate, and finalize strategic partnerships to enhance market presence and drive growth. • Lead negotiations to secure contracts and deals that benefit both client and Baylor Genetics, ensuring favorable terms and conditions. • Engage with key stakeholders at all levels to facilitate continuity of business operations and anticipate any bottlenecks or obstacles to winning new business. • Stay up-to-date on industry regulations and legal requirements to ensure all business activities are compliant. • Prepare and present comprehensive reports on market research, strategic initiatives, and performance metrics to senior management and stakeholders. • Collaborate with cross-functional teams, including marketing, legal, and operations, to ensure cohesive and effective implementation of business strategies. • Provide visionary leadership to the dedicated resources and cross-functional Laboratory Collaborations / Channel Partnerships team, setting clear goals and expectations. • Mentor and develop team members, fostering a culture of high performance and continuous improvement. • Assist with or own specific projects, ensuring they are completed on time, within budget, and meet quality standards. • Set and achieve revenue targets for Laboratory Collaborations / Channel Partnerships. • Work with product development / management / enhancement / execution teams to adapt offerings to meet needs and preferences. • Develop and implement effective sales strategies to penetrate new markets and drive sales growth. • Plan and execute market entry strategies, including identifying and working with local distributors, agents, and partners.

• Leading the development of annual budget and trade spend strategy for key accounts • Managing monthly, quarterly, and bi-annual meetings with each customer • Develop business plans and sales strategies • Providing merchandising and category recommendations • Building and execution of omni-channel strategy • Inputting forecasted base and incremental sales volume by SKU for direct accounts • Trade fund management and forecasting • Maintaining and using data analysis tools (Spins/IRI/Nielsen)