• Lead customer discovery sessions to understand business requirements, technical constraints, and success criteria • Own technical scoping, solution architecture, and implementation plans for Salesforce-based solutions • Design and implement Salesforce solutions including data models, automation, security models, and custom functionality • Provide hands-on configuration and development using Sweep and Salesforce tools (Flows, Apex, Lightning components, etc.) • Serve as the primary technical and consultative point of contact for customers throughout the engagement • Manage multiple customer projects simultaneously, balancing timelines, scope, and technical complexity • Collaborate with internal Product and Engineering teams to align customer needs with product capabilities

• Lead the technical design and development of custom Salesforce applications, integrations, and solutions. • Provide guidance and mentorship to Salesforce developers, ensuring adherence to best practices and coding standards. • Oversee the development of Apex classes, triggers, Visualforce pages, Lightning components, and integration with external systems. • Take ownership of end-to-end solution design, from conceptualization to deployment, ensuring the solution meets functional, technical, and performance requirements. • Implement and manage Salesforce integrations with other enterprise systems, ensuring data integrity and seamless workflows. • Develop customized Salesforce applications using Apex, Lightning Web Components, and other tools within the Salesforce platform. • Continuously optimize and enhance the Salesforce environment, including performance tuning, maintenance and scalability. • Maintain comprehensive documentation for developed solutions, including design specifications, technical architecture, and deployment procedures. • Contribute to knowledge-sharing efforts within the team through documentation and mentoring. • Participate in Agile ceremonies and contribute to the iterative development process. • Collaborate with product owners and scrum master’s to define and prioritize tasks and user stories. • Work efficiently within a fast-paced, Agile environment, ensuring timely delivery of features and bug fixes. • Identify and resolve complex technical issues in a timely and efficient manner, minimizing system downtime and ensuring business continuity. • Perform root cause analysis of system issues and recommend corrective actions. • Stay current with Salesforce updates, new features, and industry trends, applying them to solve problems and enhance system performance.

• Build and customize Salesforce applications using Apex, triggers, flows, and Lightning Web Components. • Configure and optimize Sales Cloud including leads, opportunities, forecasting, dashboards, and reporting. • Design and maintain Salesforce data models, security settings, profiles, and permission sets. • Automate business processes using advanced flows and approval workflows. • Build and maintain integrations using Salesforce APIs and middleware. • Manage deployments through CI/CD and DevOps tooling. • Write unit tests, optimize performance, and ensure platform scalability. • Develop CRM Analytics dashboards, KPIs, and predictive insights. • Manage CRM Analytics dataflows, recipes, and SAQL queries. • Integrate Salesforce data with external data sources. • Support Marketing Cloud initiatives including email campaigns, customer journeys, and automations when required.

• Design, develop, and customize Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and REST/SOAP APIs. • Configure Salesforce environments, including Flows, Validation Rules, Process Builder, Roles/Profiles, Permission Sets, and other declarative tools. • Integrate Salesforce with external systems using APIs, middleware, and secure data exchange patterns. • Translate business requirements into high-quality technical solutions that meet federal security and compliance standards. • Participate in full SDLC activities, including requirements gathering, technical design, development, testing, deployment, documentation, and support. • Contribute to best practices, code reviews, and continuous improvement initiatives.