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On a mission to make your moves effortless, efficient, and enjoyable.
Customer Service Representative
Location
Philippines
Posted
175 days ago
Salary
0
Seniority
Junior
Job Description
Customer Service Representative
Muvr
• Respond to customers via phone, chat, and email to provide quotes and booking assistance. • Confirm order details such as pickup and delivery addresses, service type, and scheduling. • Track active orders in real time and coordinate with drivers or dispatch teams to resolve any issues. • Verify proof-of-pickup and proof-of-delivery before closing out orders. • Apply company policies accurately for cancellations, damages, refunds, and safety concerns. • Document all customer interactions and order updates in CRM and tracking systems. • Identify process gaps and share feedback to improve operations and customer experience.
Job Requirements
- 1–2 years of experience in customer service, logistics, or dispatch operations (FedEx, UPS, DHL, Amazon, or similar experience preferred).
- Understanding of delivery and order management workflows.
- Excellent communication, problem-solving, and multitasking skills.
- Strong attention to detail and ability to work under pressure.
- Tech-savvy with CRM or dispatch tools (Salesforce, Zendesk, Onfleet, etc.).
- Flexibility to work evenings, weekends, or holidays as required.
- Fluent in English; Spanish is a plus.
Benefits
- Be part of a fast-growing logistics team that values professionalism and teamwork.
- Opportunity to work closely with dispatch, field drivers, and operations teams.
- Training provided to help you master quoting, scheduling, and order management systems.
- A culture built on reliability, empathy, and continuous improvement.
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