• Using excellent customer service skills, answer incoming lines in order to assist patients, referring physician's offices, and other patient support agencies in a personal, efficient, and organized manner. • Use Call Center standard operating procedures and protocols to register new patients, update patient demographics, schedule, reschedule, cancel and verify appointments. • Verify patient insurance. • Using SGMF messaging policies, accurately enter patient telephone messages into the computer and electronically route messages to the appropriate pool in Epic, the Electronic Health Record (eHR). • Regularly communicate with internal employees to meet the patient's needs. • Maintain professionalism, courtesy, and confidentially at all times. • This position requires the ability to repetitively answer a high volume of phone calls each day. • Work with other team members to achieve Call Center and organizational goals in order to provide quality patient service.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re seeking a Patient Growth Specialist to support the expansion of our virtual cardiac rehabilitation program. This role is ideal for candidates with a clinical or exercise science background who are excited to combine patient education with performance-driven outreach. - Engage cardiac patients through high-volume outbound calling. - Educate patients on the benefits of cardiac rehabilitation, address clinical and logistical questions, overcome hesitation, and guide patients through enrollment and initial technical setup. - This is a highly conversion-focused role that blends clinical credibility with strong sales and objection-handling skills. Key Responsibilities - Make high-volume outbound calls to eligible cardiac patients identified through health system partners. - Educate patients on cardiac rehabilitation, program expectations, and clinical benefits in a clear, reassuring way. - Use strong objection-handling and motivational interviewing techniques to drive enrollment and attendance. - Answer basic clinical questions within scope and appropriately escalate complex clinical concerns to the care team. - Assist patients with mobile app downloads, account setup, and basic technical troubleshooting. - Complete appointment reminder and confirmation outreach to reduce no-shows and improve attendance. - Accurately document call outcomes, patient status, and next steps in internal systems. - Meet or exceed daily call volume, enrollment, and attendance targets. - Partner closely with Enrollment Operations and Clinical teams to ensure a high-quality, compliant patient experience. Qualifications - Bachelor’s degree in Exercise Science, Kinesiology, Health Sciences, Nursing, or a related clinical field or equivalent clinical experience in cardiac rehab, physical therapy, or patient care. - Background in one or more of the following: - Exercise physiology - Cardiac rehabilitation - Clinical care coordination - Patient education or health coaching - Strong verbal communication skills with the ability to build trust quickly with cardiac patients. - Comfort discussing cardiac conditions, procedures, and recovery in patient-friendly language. - Proven ability to perform in a metrics-driven, high-volume calling environment. - Strong objection-handling skills and ability to motivate behavior change. - Technical comfort helping patients navigate mobile apps and resolve basic tech issues. - Reliable internet connection and a quiet, professional home workspace. Highly Preferred Experience - Certified Exercise Physiologist (ACSM-CEP), Clinical Exercise Physiologist, Cardiac Rehab Specialist, RN, or similar clinical credentials. - Prior experience in: - Cardiac rehab programs - Hospital discharge or referral coordination - Patient navigation or care management - Experience enrolling patients into clinical or digital health programs - Familiarity with EMRs, CRMs, power dialers, or patient engagement platforms - Sales, outreach, or growth experience in healthcare or digital health environments Compensation $30/hour Work Structure Fully Remote (United States) Hours/Schedule Monday–Friday, 10:00 AM – 6:00 PM ET Reporting to Senior Enrollment Operations Manager Location United States Note This is a 1099 contractor position.

• Answer all inbound calls with professionalism and customer service framework communication. • Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed • Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls) • Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery. • Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors. • Document and complete Call Center Form for data call log. • Fulfill surveys/reports issued by Call Center Supervisor as needed. • Complete Call Center task assignments provided by management team • Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals. • Maintain confidentiality and always comply to HIPAA regulations. • Assist with intake calls for case management as needed for coverage and staff call outs. • Provide support to the clinical team and chart maintenance as needed. • Perform other duties and tasks as assigned by Senior Clerical Team • Perform other related duties and tasks as assigned by the Call Center Supervisor.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Loan Advisor, Remote role is a customer focused, inside sales position within the Call Center. Loan Advisors are responsible for both inbound and outbound calls through various marketing tactics, where providing financial solutions and excellent customer service to customers is top priority. - Analyzes applicant information to determine whether the customer qualifies for a beneficial loan program. - Assists customers in discussing financial objectives and goals and takes the initial loan application. - Clearly communicates the loan program terms and benefits available to the customer as well as the loan process. - Ensures all required documents are returned and disclosures are signed in a timely manner. - Follows our sales process and QA requirements to remain compliant. - Continually meets and/or exceeds the Sales KPI’s set by Management. - Is responsive to customers’ needs and expectations. - Has excellent communication skills and is clear, concise, and professional when speaking with customers. - Is eager to develop knowledge of the mortgage industry, products, lending practices, and regulatory guidelines. - Has strong knowledge of mortgage industry, products, lending practices, and regulatory guidelines. - Maintains a professional image and standards consistent with company policies and procedures. - Adheres to shift requirements. - Candidate should not be within a reasonable commuting distance from a Freedom Mortgage call center/licensed branch (typically more than 75 miles). - Maintain regular and punctual attendance. - Comply with all company policies and procedures. - Performs other related duties as assigned. Qualifications - High School Graduate/GED, Bachelor's Degree preferred. - At least one (1) year of mortgage sales experience. - Proven track record of exceptional performance. Requirements - NMLS/SAFE - At least 1 active license or at a minimum, the ability to be licensed without having to retake the SAFE exam. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.