walter services

• Disziplinarische Führung von bis zu 200 Mitarbeitern im Home Office • Sie motivieren und entwickeln Ihre Teamleiter und Mitarbeiter zur Bestleistung • Steuerung des operativen Geschäfts mit Verantwortung für Umsatz/Ergebnis Ihrer Abteilung • Sie verantworten das Erreichen festgelegter Service-Kennwerte • Sie fungieren als direkte Schnittstelle zu unseren Geschäftskunden • Sie arbeiten eng mit dem Topmanagement zusammen

• Act as the primary interface to our clients and maintain strong client relationships • Responsible for revenue development and overall results • Develop and implement process steps and define measures to ensure quality and performance • Responsible for implementing contractually agreed requirements toward our clients • Collaborate independently with our sales team • Document project progress, outcomes, and achievement of objectives • Report directly to C-level executives

• You act as the primary interface to our clients and maintain strong client relationships • Responsibility for revenue development and financial results • Develop and implement process steps and derive measures to ensure quality and performance • Responsible for implementing the contractually agreed requirements toward our client • Independently collaborate with our Sales team • Document project progress, results, and goal achievement • Report directly to C-level

• You are the face for our new customers and build resilient, long-term partnerships • You take full responsibility for revenue and results and celebrate successes with us • You are the driver of new initiatives and implement them directly within our company • You work closely and on equal footing with our Head of New Business • You document progress and goal attainment with a clear focus on the essentials

• Line management of up to 200 employees working remotely (home office) • You motivate and develop your team leaders and employees to deliver top performance • Manage day-to-day operations with responsibility for the revenue/results of your department • Accountable for meeting defined service KPIs • Serve as a direct point of contact for our business clients • Work closely with senior management

• Kunden per Telefon und E-Mail betreuen • Kundenanfragen und Bestellungen bearbeiten • Fragen zu Produkten und Services beantworten

• Planning, managing and independently executing primarily digital projects • Ensuring quality and the achievement of objectives in all ongoing projects • Measuring service quality, identifying improvement opportunities, and developing appropriate measures in close coordination with relevant departments • Analyzing and optimizing support processes, the customer journey, the eCommerce presence, and the ticketing system

• Professionelles Community Management auf verschiedenen Social Media Kanälen • Hilfe bei der Organisation von Kampagnen, Live-Events und Gewinnspielen • Eigenverantwortliches Projektmanagement und regelmäßige Abstimmung mit unserem Kundenstamm • Auswertung von Social Insights und Erstellung von Sentiment-Analysen • Pflege und Weiterentwicklung von internen Wissensdatenbanken

• Planning, managing and independently executing primarily digital projects • Ensuring quality and the achievement of objectives in all ongoing projects • Measuring service quality, identifying improvement opportunities, and developing appropriate measures in close coordination with relevant departments • Analyzing and optimizing support processes, the customer journey, the eCommerce presence, and the ticketing system

• Kunden per Telefon und E-Mail betreuen • Kundenanfragen und Bestellungen bearbeiten • Fragen zu Produkten und Services beantworten