• Support the daily operations, service fulfillment, internal coordination, client follow-up, task tracking, and operational accountability of Enterprise Management Solutions LLC. • Coordinate work across assigned agents and supporting departments, including sales agents, receivables personnel, administrative support, and vendors. • Maintain daily operational task lists and trackers. • Monitor open assignments, pending service items, and overdue tasks. • Track client service requests, internal assignments, and leadership directives. • Follow up with assigned agents and departments to ensure work is completed. • Help coordinate fulfillment of services and ensure client-facing deliverables are completed on schedule. • Track leads, referrals, inquiries, and service requests received through company channels.

• Oversee drug substance, drug product, and packaging/labeling contract service providers. • Review and approve product/process documents. • Support stability program strategy for products. • Lead change controls, deviations, and investigations. • Perform risk assessment and implement quality controls. • Support vendor qualification program. • Development and review of Quality Agreements. • Act as Product Quality Lead in cross-functional team meetings. • Coordinate to ensure regulatory requirements are met. • Direct disposition activities with a QP. • Collaborate across CSPs for timely review of manufacturing records. • Implement robust processes for product management. • Interface with Regulatory Affairs for filings. • Support pre-approval inspections and audits.

• Identify and prioritize growth opportunities across product portfolio, customer lifecycle, and multiple channels • Drive high-impact growth initiatives from concept to completion • Rigorously assess new opportunities • Develop a nuanced understanding of product, channels, and teams • Own quarterly OKR planning processes • Lead critical cross-functional projects

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position. - Work with the NS program manager to plan, develop, and engage in a customer outreach effort to communicate and collaborate on customer needs and seek customer input and feedback on service quality and suggested areas of improvement. - Work with the Section Managers and the customer liaisons to address customer concerns raised from customer interactions and update the planned architecture initiatives, analysis, and roadmaps. - Proactively manage operational delivery assurance using CONNECT to monitor SLAs and KPIs. Maintain high performance levels for service-related processes and recommending improvement activities wherever necessary. - Oversee a team of customer liaisons who will assist in providing enhanced communication and performance monitoring duties. The liaisons are each responsible for their own customer base and form the Service Delivery Team to provide transparency and awareness of the Network Services activities. - Establish effective communication between stakeholders for current service delivery, service improvement opportunities, anticipated future needs based on current trends, and requirement refinement. - Assist technical teams with customer business goals and objects understanding to improve customer satisfaction. - Develop a deep understanding of projects to gain insights into the scope of service delivery. - Take accountability for service delivery performance, meeting customer expectations, and driving future demand. - Analyze third-party as well as internal processes, and creating strategies for service delivery optimization. - Recommend methods of improvement to ensure on time for service delivery upgrades. Qualifications - Bachelor's with 8-12 years (or commensurate experience). - Experience overseeing a team of customer liaisons who will assist in providing enhanced communication and performance monitoring duties. - Experience planning, developing, and engaging in a customer outreach effort to communicate and collaborate on customer needs and seek customer input and feedback on service quality and suggested areas of improvement. - Clearance Required: Must be able to obtain and maintain NIH/CIT Public Trust. Benefits - Employee Assistance Program (EAP). - Corporate Discounts. - Learning & Development platform, to include certification preparation content. - Training, Education and Certification Assistance*. - Referral Bonus Program. - Internal Mobility Program. - Pet Insurance. - Flexible Work Environment. Company Description GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.