• Develop and deliver the eCommerce Annual Plan, to include revenue, trade, profit components, MAPS, pricing and promotional strategy, and track & report financials to cross-functional leadership teams. • Own the forecasting, budgeting, and financial management of the eCommerce channel, ensuring delivery against revenue, margin, and growth objectives. • Partner closely with Customer Marketing and Marketing to drive growth through best-in-class digital merchandising, content, retail media, and visual assets. • Work with Customer Marketing and Marketing teams to drive growth, deliver digital content, and visual assets for eCommerce experiences. • Leverage Marketing and Insights to understand technology trends and the evolution of consumer buying behavior. • Serve as the corporate eCommerce subject-matter expert, continuously identifying and implementing best practices, evaluating new platforms and tools. • Build and maintain strong relationships with key eCommerce customers, leading joint business planning and negotiations as needed. • Identify white-space opportunities, innovation launches, and assortment strategies that drive incremental growth and improve the digital shelf experience.

• Maintains composure while de-escalating customer issues • Maintains and updates customers information in a case management system • Close sales, upsell and process credit card payments • Provide first level website technical support • Follows up on outstanding items to issue completion • Document each customer interaction in a case management system • Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores • Provide guidance through the Advance Auto Parts online shopping experience • Work with external shipping contractors to assist customers with domestic issues and claims • Address and resolve post-order questions regarding shipping, billing, and delivery • Partner with other departments and store team members to resolve customers concerns • Responsible for working incoming cases • Provide knowledgeable answers to questions about products, pricing and availability • Maintain Advance Auto Parts product and policy knowledge • Notify business partners of errors on the website • Complete training courses by company set due date

• Own the complete sales cycle—from outbound prospecting and discovery to solution design, proposal creation, pricing, negotiations, and close • Build and maintain a qualified pipeline of mid-market and enterprise eCommerce brands • Serve as a trusted advisor on eCommerce paid media across platforms including Google, Meta, TikTok • Meet or exceed quarterly and annual revenue targets • Collaborate closely with Agency leadership to refine pricing models and service offerings

• Build performance-driven creative strategies • Develop compelling ad angles and briefs • Analyze creative performance data and identify winning patterns • Manage relationships with UGC creators and agency partners • Oversee creative calendars and workflows • Explore emerging content formats and industry trends