• Maintains composure while de-escalating customer issues • Maintains and updates customers information in a case management system • Close sales, upsell and process credit card payments • Provide first level website technical support • Follows up on outstanding items to issue completion • Document each customer interaction in a case management system • Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores • Provide guidance through the Advance Auto Parts online shopping experience • Work with external shipping contractors to assist customers with domestic issues and claims • Address and resolve post-order questions regarding shipping, billing, and delivery • Partner with other departments and store team members to resolve customers concerns • Responsible for working incoming cases • Provide knowledgeable answers to questions about products, pricing and availability • Maintain Advance Auto Parts product and policy knowledge • Notify business partners of errors on the website • Complete training courses by company set due date

• Own the complete sales cycle—from outbound prospecting and discovery to solution design, proposal creation, pricing, negotiations, and close • Build and maintain a qualified pipeline of mid-market and enterprise eCommerce brands • Serve as a trusted advisor on eCommerce paid media across platforms including Google, Meta, TikTok • Meet or exceed quarterly and annual revenue targets • Collaborate closely with Agency leadership to refine pricing models and service offerings

• Build performance-driven creative strategies • Develop compelling ad angles and briefs • Analyze creative performance data and identify winning patterns • Manage relationships with UGC creators and agency partners • Oversee creative calendars and workflows • Explore emerging content formats and industry trends

• Develop and execute GEO strategies tailored to ecommerce business models, with a focus on product discovery, brand authority, and conversion influence within generative AI environments • Advise clients on how AI-driven discovery and recommendations impact the ecommerce buyer journey, including high-consideration and subscription-based purchases • Optimize product, category, and brand content to improve inclusion and positioning within AI-generated answers and recommendations • Audit ecommerce websites and content ecosystems for generative readiness, including structured data, product feeds, FAQs, reviews, and knowledge assets • Partner with SEO, growth, content, analytics, and engineering teams to ensure GEO efforts align with broader acquisition and revenue goals • Analyze AI-generated outputs, referral signals, and downstream performance to identify opportunities for optimization and experimentation • Stay ahead of emerging trends in generative search, agentic ecommerce, semantic retrieval, and AI-influenced purchasing behavior