This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training. - Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues. - Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction. - Monitor system performance and assist with version upgrades and data migrations. Qualifications - Bachelor's degree or above, with 2+ years of technical support or operations experience. Familiar with Java applications and databases. - Proficient in Linux commands, capable of independent log analysis and performance monitoring (e.g., using Prometheus). - Knowledge of basic operations. Experience with cloud services (AWS/Azure) support is a plus. - Responsible, with strong customer service orientation and ability to work under pressure.

• Provide first-line technical support by investigating and resolving reported issues. • Escalate complex cases to specialized teams while ensuring timely follow-up. • Track and analyze service performance indicators, compiling reports and insights. • Collaborate with technical departments to streamline service coordination. • Uphold service excellence through proactive communication and problem-solving.

• Create, modify, and maintain new libraries across a variety of languages for interfacing with Jito Labs products and APIs • Keep documentation up to date with evolving products and customer questions across MEV, validators, and other involved parties • Serve as a technical expert in MEV, Solana, and Jito Labs systems • Building demo applications leveraging Jito Labs MEV infrastructure • Summarize and triage customer issues and challenges to help enhance Jito’s product offerings • Use the product and understand issues intimately from a customer perspective

• Monitor and report on the status of funds for various programs and appropriations, providing timely and accurate budget execution analysis • Design, develop, and maintain interactive and user-friendly Power BI dashboards to visualize complex financial data and key performance indicators • Analyze financial data to identify trends, variances, and potential issues, offering actionable recommendations to client leadership • Perform ad-hoc data analysis and respond to complex data "taskers" using advanced Excel and Alteryx workflows to clean, transform, and analyze disparate datasets • Provide program management support for critical financial milestones, including leading efforts for a successful and timely fiscal year-end close-out • Develop and deliver high-quality, data-driven briefings and presentation materials for senior-level client stakeholders • Manage multiple tasks and projects simultaneously, ensuring deadlines are met and stakeholder expectations are managed effectively • Collaborate effectively with client personnel and team members to understand requirements, solve problems, and deliver exceptional results • Provide analytical support to the Office of the Chief Financial Officer (OCFO), ensuring the accuracy and efficiency of budget-related activities