• Atender nossos clientes por telefone, e-mail, acesso remoto e/ou chat • Diagnosticar os erros reportados promovendo uma solução assertiva • Registrar os chamados recebidos na plataforma • Orientar e tirar dúvidas sobre as soluções oferecidas • Treinamentos e atualizações focados no desenvolvimento pessoal

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Amyx is seeking an Oracle Procure to Pay expert to support a large Federal Oracle R12 system. The role will primarily support production issues within the General Ledger and Federal Administrator CLM, iProcurement, Purchasing, and Accounts Payable modules as well as design and test system enhancements. Resource should have experience with Federal accounting. This individual will be supporting many agencies in the purchasing modules in Oracle, including requisitions, obligations, invoicing and payment process. The project supports sustainment activities for 24 different agencies. This position is 100% remote. Responsibilities - Diagnosis, troubleshoot, and resolve issues related to supported Oracle software solutions and related third-party software - Provide expert support, analysis and research into exceptionally complex problems and processes relating to the subject matter - Communicate findings to customer and client through ticketing system, email, and phone - Design system enhancements and perform integration and regression testing for system releases - Must have the ability to communicate accurate information Qualifications - 5+ years’ experience; previous experience in Federal accounting, Oracle EBS, or other related areas - Supported DoD or Federal Oracle shared service providers on an Oracle EBS R12.2.X platform - Knowledge of Oracle R12 General Ledger, Federal Administrator, and Federal Reporting - Knowledge of Oracle R12 CLM, iProcurement, Purchasing and Accounts Payable - Strong problem solving and critical thinking skills - Certification preferred Benefits - Medical, Dental, and Vision Plans (PPO & HSA options available) - Flexible Spending Accounts (Health Care & Dependent Care FSA) - Health Savings Account (HSA) - 401(k) with matching contributions - Roth - Qualified Transportation Expense with matching contributions - Short Term Disability - Long Term Disability - Life and Accidental Death & Dismemberment - Basic & Voluntary Life Insurance - Wellness Program - PTO - 11 Holidays - Professional Development Reimbursement Company Description Amyx is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. Amyx is a VEVRAA federal contractor and we request priority referral of veterans. Physical Demands Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.

• Respond to customer inquiries about technical problems through internet-based ticketing systems, telephone calls, and email, ensuring timely and professional resolution • Troubleshoot and resolve software issues including login/password problems, application navigation, API and integration failures, and platform configuration errors using debugging tools, simulations, and scripts • Document all customer calls, needs, problems, interventions, and interactions in the CRM — keeping clients informed as changes occur and maintaining meticulous records throughout the lifecycle of each issue • Manage support queues via tools such as Zendesk or JIRA, escalating complex bugs and technical defects to Engineering with clear reproduction steps and impact summaries • Guide and assist customers with system configurations, installations, and technical training including supporting documentation • Proactively engage at-risk customers to prevent churn and conduct product training sessions to deepen product utilization • Identify recurring customer pain points and provide structured feedback to Product teams to influence future software updates • Collaborate with Customer Success Managers, Operations, and Engineering to ensure ongoing service quality across the customer portfolio • Participate in after-hours support rotation for critical customer issues • Contribute to the development of a customer-facing knowledge base, FAQs, and technical documentation to reduce recurring support volume

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries. • Provide consultative advice to optimize workloads and tailor advice to advanced users. • Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps. • Communicate clearly with customers and spot patterns across tickets to recommend improvements.