• Analyze business and technical artifacts to synthesize end-to-end process and system flows. • Partner with technical and business stakeholders to elicit, validate, and refine cross-functional requirements. • Evaluate operational and financial controls for accuracy; identify gaps and collaborate with stakeholders to implement mitigations. • Develop Application Context Diagrams (ACD), System Interface Diagrams, and Business Process Models to articulate system interactions. • Facilitate stakeholder reviews to drive consensus and formal sign-off on all process documentation.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a Senior Manager of BizOps to join our BizOps and Analytics team. You’ll primarily work with our Commercial team to develop business cases, pitch decks, and strategies that will accelerate point.me’s B2B partnership motion with Financial Institutions, FinTechs, and Loyalty Programs. Additionally, you’ll play a key role in core company business operations – helping drive strategic planning, building and maintaining KPIs, and supporting regular business reviews with leadership. What You'll Do - Commercial Strategy & Enablement (70-80%) - Partner with Commercial leadership to build data-driven business cases and ROI modeling for Financial Institution, FinTech, and Loyalty Program partnerships. - Create polished pitch decks and narrative frameworks that clearly articulate point.me’s value proposition, product capabilities, and partnership opportunities. - Conduct TAM/SAM/SOM sizing, competitive analysis, and market segmentation to inform partner strategy. - Support deal strategy and structuring for commercial opportunities, including pricing frameworks and multi-product proposals. - Collaborate with Commercial, Product, Engineering, Data, and Finance to align partner needs with roadmap, analytics, and financial models. - Business Operations (20-30%) - Support company-wide strategic planning cycles (quarterly and annually) with analyses, scenario modeling, and structured recommendations. - Build, refine, and own key business metrics dashboards in partnership with Data & Finance. - Drive preparation for and assist with facilitation of recurring business reviews (Weekly Business Reviews, Executive Syncs, Board prep) and help elevate insights to leadership. - Evaluate strategic opportunities, operational bottlenecks, and business performance trends, then translate insights into actionable plans and proposals. - Assist with ad hoc special projects and cross-functional initiatives across the company. Qualifications - 5–7 years of experience in BizOps, strategy, management consulting, investment banking, or similar analytical/strategic roles. Prior startup experience strongly preferred. - Deep experience building business cases, financial models, and structured analyses, preferably for enterprise partnerships. - Highly skilled at cultivating strong cross-functional relationships across all levels, from junior employees to executives. - Exceptional deck-building and narrative development capabilities to transform insights into compelling, partner-facing materials. - Strong project management skills with a demonstrated ability to drive clarity, alignment, and execution to unstructured problems. - Experience working in Financial Services, FinTech, Travel, or Loyalty is a strong plus, but not required. Benefits - Competitive salaries - Ownership with meaningful equity - Fully-paid Medical, Dental, Vision for US employees - 100% distributed workforce, so you can contribute from anywhere - Open vacation policy - Paid family leave for all parents Company Description At point.me, we’re on a mission to increase the spending power for millions of people by turning loyalty points into travel wealth. We are committed to simplifying the loyalty points experience and increasing our customers' spending power by using our real-time search and booking engine, making it easy to book flights with points. Join us and be part of a fast-growing company where your work will make a real impact on the future of award booking. We offer competitive salaries, meaningful equity, comprehensive health coverage, and the opportunity to work fully remotely as part of a distributed team.

• Partner with executives and business stakeholders to understand functional needs and translate them into a strategic enterprise systems roadmap • Define and communicate a clear vision for PayNearMe’s business systems, aligned with company priorities, business metrics, and scaling requirements • Establish KPIs and metrics to evaluate system performance, adoption, and business impact, and use them to inform prioritization • Radically streamline our quote-to-cash, contracting, and billing processes that support our complex enterprise client contracts by enhancing our salesforce ecosystem, integrating with other tools and databases, automating workflows, and building custom business logic • Help our client and customer service teams scale with our rapid growth by improving their existing tools, like Salesforce and Zendesk, and integrating new tools, AI, and automations to support client onboarding, implementation management, customer health monitoring, renewal conversations, and more • Support our money movement business by partnering with our Finance and Accounting teams to automate and streamline existing accounting and reconciliation processes leveraging a variety of data sources such as Salesforce, Intacct, Snowflake, Egnyte, and more • Partner with Sales, Customer Success, Accounting, Finance, and other teams to identify and implement systems needs and/or process improvements • Drive the selection, integration, and optimization of enterprise systems and applications across the business • Ensure security, compliance, and scalability across all business systems • Develop PayNearMe’s enterprise AI tooling strategy to maximize business value while minimizing tooling sprawl • Evaluate and implement AI-powered solutions that streamline processes, improve data insights, and enhance employee productivity • Partner with our VP of Data Engineering to identify and implement our core AI tooling stack accounting for layers like: workflow automation, data platform, vector store, LLM access, prompt and chain frameworks, governance, monitoring, security, knowledge management, and interfaces • Stay ahead of industry trends to recommend and integrate emerging technologies • Recruit, lead, and mentor a team of systems architects, administrators, and developers • Establish best practices for project management, vendor selection, and systems governance • Create a culture of accountability, innovation, and continuous improvement • Develop change management strategies to drive adoption of new tools and processes • Build training and communication plans to maximize user engagement and minimize disruption • Optimize end-to-end workflows, ensuring seamless integrations between applications • Build systems that improve real-time visibility into key business metrics at various levels of the organization combining inputs from multiple tools and databases • Partner closely with Data & operations leadership to ensure systems feed high-quality, standardized data

• Own, facilitate and improve all scrum ceremonies (backlog refinement, sprint and release planning, daily stand-ups, retrospectives); • Learn new approaches to facilitation and implement agile best practices within ceremonies • Guide the team to focus on delivery of high-quality stories on a predictable, sustainable cadence • Build and administer the scrum team agile metrics dashboards (velocity monitoring and improving, burn down, lead/cycle time, etc) within Jira/agile tools • Administer and configure the use of Agile tracking tools, Jira, at the project level for the scrum team(s) • Collaborate, communicate and build strong trust and rapport with business stakeholders, program managers, business system analysts to plan sprints and releases • Assist in gathering business requirements through initial discovery meetings with the business stakeholder accurately estimating the effort required to address those problems or change requests • Collaborate with the business and technology teams, third party/other interfaces or partners to help define user story requirements and acceptance criteria • Coordinate and plan meetings to gather user requirements, processes, and technical requirements as determined by technical teams • Assist technical support and development teams in triaging customer issues, defects, enhancement requests and backlog items. Conduct necessary research and collaborate with teams to prioritize appropriately • Support the prioritization, software development and delivery of user stories within the sprints for each program increment. Validate the user stories against acceptance criteria • Assist with the investigation of problems and engage appropriate support teams (IT, Operational, Vendor) for resolution. Keep stakeholders aware of the status • Represent the team regarding upgrades, releases, and UAT testing when required